Orange Park Pool Services Inc.

They took our gate key and never came because we were Hispanic. They are racist and thieves. Called a few times to get key back and would never answer us. Had to stop initial payment, and replace all locks. Very unprofessional. Don't believe their Christian claims.

I called 2 times (called both of their published telephone numbers) across 4 days for a pool filter repair, and never received any response whatsoever.

Service is provided in a timely, efficient and friendly manner. I use this service year round to maintain my pool

Back Ground : My husband and I have kept the pool maintained ourself for the last 6 years so I have a full understanding of our particular pool needs. It's not rocket science, But it is some chemistry. Orange Park Pool service started on or around Mid June. The Owner / Servicer seemed nice enough at first. Since I had already had a poor experience with my first attempt at hiring a pool service I ensured I was very clear on the expectations of service from the start. The Owner came out and looked over the pool. At that time I advised him of one of the challenges of the pool was that there is no bottom drain. That dirt would need to be vacuumed with a Net and/or vacuumed to waste. The Owner assured me this would not be an issue. He went so far as to say that he usually used the clients filtration system for vacuuming anyway. At first the pool was maintained well. The water was clear and there was little to no dabris in the pool. HOWEVER, The water hose was NEVER wound back up and Several times the Pool Pole with leaf skimmer net attached was left laying around. ** We have a Hose Box w/ Reel that works very well and we have hooks that hold the pool poles and Pool Hose **. I didn't complain about the items not being placed back where they were found. But be assured EVERY time I wound back up the hose and put the pole back. I Called the Owner once in Mid July and he did not return my call. My husband called him the following day and his call was returned. The call was not over anything serious. The pool Service had added some secondary chemicals and we were just trying to clarify if the pool needed to run for 24 hours or not. Which brings me to Sept. 6th, When I came home Sept 6th the Pool pole with the pool Brush still attached was laid inside my husbands boat. YES in the boat. Now mind you the Hooks for the pole is right next to the boat. And the pool appeared to have been brushed in a hurry (areas visibly not brushed). I called Orange Park Pool Service and left a voice mail asking if something happened that caused him to leave in a hurry and see if he was coming back. He NEVER returned the call. However, This evening I did get a letter from Orange Park Pool Service stating they were unable to continue service. BUT they did NOT return my Key. I am going to try to upload a few pictures of the pool on the 9/16. *Please NOTE there was NEVER an issue with payment and I was NEVER rude. The only time I mentioned the items Not being put back where they where found was on Sept.6th when items were left in my husband's boat. By the way, the Letter from OP Pool Service was dated 9/6/12.

Don is very friendly, efficient, and reliable and even gives singing performance while working.