Ocean Movers

Not only did the three man team spend over two hours on break but they played with our equipment, sat in the truck, played on their phones, played with my children’s toys, but they lied and claimed it took them an hour and 40 minutes to make a 35 mile drive. No house, just boxes in a garage & a couple pieces of furniture. They burnt a box of our belongings. Thankfully, they didn’t catch the barn and gas cans on fire. I have pictures & an employee’s first hand account. I called the owners immediately. I asked for new movers the next day and a flat fee. The owner was rude, unprofessional and yelled at me. He called me a liar, claimed I should have told the men to get back to work and then gave me a flat rate that was $200 MORE than the hourly rate. Delivery day comes, and the owner refuses to let the crew even open the truck until I paid in full. He actually hung up on me at one point and said he was taking the loaded truck back to the warehouse AFTER I had paid his new amount.

We paid them to load a truck; we rented a trailer from since we were moving out of state and wanted to hire "professionals" who knew what they were doing to ensure our things got to pur new home safely. Cost an additional $300 over what we were quoted-still not sure why. They did a poor job and most of our belongings got destroyed from shifting/falling over during transport. They threw a $400 end table from Ashley furniture on top of everything so of course it flew off and got mangled. Everything we own essentially has chunks of wood missing or scratches and gouges. My daughter's new KidKraft kitchen was crushed. The movers who unpacked for us said it was literally the worse pack job they'd ever seen. Had to pay those guys extra-had to go very slow to keep from getting crushed/destroying more of our thing. When we called Ocean Movers about it, the less than helpful woman on the phone basically said "sucks for you". Said we can't prove we aren't the ones that messed it up. Then tried to blame the ABF driver. Her excuse for her employees not strapping things down was "did you provide them with straps"? There were straps IN THE TRUCK. Didn't know you had to tell "professional" movers to use the provided straps to secure things correctly. Poor work ethic. Poor customer service. And clearly don't stand by their work.

went great. Very Responsive to our needs. One piece furniture was damaged and they fixed it right away. Good as new.

Ocean movers sent 3 men to move household items from storage to my house. One stayed in the truck, one went in to move boxes and one hung outside on his cell. When I told the mover in the truck that I could not afford to have him standing around the mover with the cell phone got aggressive with me and shouted, approaching me with arms waving. He went into the unit and began to move my things at which time he removed packing blankets and threw them outside on top of huge load of spit that he had just spat on the ground. He then began to throw my moving boxes, breaking glass. As if that weren't enough, he climbed up to the top of the unit and pulled a box box from the bottom and all boxes came crashing down! He broke so much antique glass and shattered so much fragile belongings that I told them to stop unloading the truck and I would hire another company. They delivered the boxes they had already loaded to my house but I would not allow the swearing, aggressive mover on my property. He paced around the cul'de'sac arms waving madly shouting "Clay county is the most racist county in Florida". The company refused to give me the name of their insurance carrier even after I showed them the damaged boxes and broken glass. They adjusted the bill by $85.00. My interaction with the woman on the phone was almost as bad as that of her worker. She said she fired him but I saw him on my block a month later. Beware Eagle Harbor, Fleming Island or anywhere people live who value their things.

The four men that came were great. They worked the entire two hours, They were polite and asked where we wanted things. Hard workers. Anthony, James, Austin and a fourth gentleman were personable and very focused. Thank you for being so careful with our items. Will use them again.

Other than being a couple of hours late, they were professional and did a nice job. They were paid by the hour and when they finished moving things, there was still part of that last hour left so they helped put a couple of things together before they left. Very pleasant to work with.

The workers were professional and friendly. I would hire this company again.

They were on time. That's the only good thing. I feel I was grossly overcharged. A few times the guys seemed to be "hanging around" the truck. I asked them to hang up some curtain rods. They didn't do that right! The screws holding the rods fell out of the wall. I have to do it again myself. I did it last time myself in my precious home and they were fine. 2 of the guys smoked and brought the smell into my home. I would not hire this company again!

They were very careful, courteous and punctual. I plan to use them again.

They completely explained the process, they arrive on time and moved everything and put it exactly where i wanted it and no request was too small for them. The office and moving technicians were great and very pleasant to work with. I have left some very valuable things unpacked and they were so honest them brought them to my attention and to me to carry them personally for safe keeping. Honesty is very hard to find especially when you whole world is being moved around. What a great company. Hopefully I will not have to move again, but if I do I will use Ocean Movers.

Fantastic!

Awesome!!!!!

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Everything went smoothly! Had to move stuff from 2 places! Very professional even fixed a ding in the wall at the new house!! Made sure everything was what I wanted...they would have done even more for me if I wanted (ceiling fans, tv hook up) Had 3 guys so it helped with all our stuff. They were great and I would use them again for local move!

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The guys were very polite and helpful. They did the job to our satisfaction. Moving day is always stressful but their careful attention relieved it.

On time, very efficient, considerate of my requests to off load and place so I could access some things needed.

Movers were 15 minutes late, but were very efficient and were very careful in handling all items.

Movers were scheduled for 0900 but due to rain called me at 0800 to say they would not be there until 11. When the rain had stopped at 0830, I called to let them know and they still did not arrive until 1040. We had a body solid that needed to be disassembled and reassembled and moved to a 2nd floor, which I notified them upon estimate and was assured it would not be a problem, 'they move fitness equipment and disassemble and reassemble all the time'. I also paid for 3 movers and offered to show them the stairwell which they declined. Upon moving they broke a window, scratched the wood floor, and tore up the drywall in the stairwell- which I was told they were not liable for. I was simply told the person who gave me the estimate had judged inappropriately. They also reassembled the equipment incorrectly and when I notified them I was told they were not liable for that either. I was given a discount for repairs, which I will surely exceed hiring someone else to fix the stairwell and reassemble the equipment, but for the hassle I would have much rather dealt with a more professional company. The employees who helped with the move even admitted their boss doesn't routinely deal with such equipment.