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MOLLY MAID of Orange Park & SE Jacksonville

House Cleaning, Blind Cleaning

About us

Additional DBA - Rue Services Inc.

Business highlights

21 years of trusted experience

Services we offer

Housecleaning, dust baseboards, light fixtures, furniture, sills, shelves, blinds, decor, remove cobwebs, vacuum/mop all floors, carpets, rugs and stairs, clean glass surfaces, make up or straighten linens, empty wastebaskets, clean showers, tubs, sinks inside, out, scrub toilet, including bowl, seat, lid, tank & base. Additional services offered listed on website.

Services we don't offer

Carpet cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.425 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
16%
3
8%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.3
value
4.6
professionalism
4.5
responsiveness
4.5
punctuality
4.4
Showing 1-25 of 25 reviews

Mary W.
09/2024
1.0
house cleaning
  + -1 more
We have been using Molly Maids for nearly a year and are very satidfied with their services. Angel has been with us he longest and has been very good about listening to our questions and requests. They have satisfied us in all respects. We look forward to their visits and a clean house.
Description of Work: Cleaning bathrooms, kitchen, floors, dusting, etc.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Gene R.
09/2024
5.0
house cleaning
  + -1 more
Angie and Angela (RT 6). Outstanding service they pay attention to detail, and everything is clean as required. Best cleaning service in town and I have hired several before Molly Maid.
Description of Work: Dusted all furniture, blinds and baseboards. Vacuumed and mopped all floors and rugs. Cleaned all bathrooms and showers/ bathtub. Changed all bedding that was required and cleaned the kitchen and appliances to perfection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

greg C.
08/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Art E.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Wonderful company

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from MOLLY MAID of Orange Park & SE Jacksonville
Thank you so much for your kind review of our business. We will share the information with the ladies that have cleaned your home. It always makes them happy to hear that their work was appreciated. Thank you for your business.

Jan P.
12/2015
3.0
house cleaning
  + -1 more
When I schedule a move out, top to bottom cleaning, they asked me if I wanted to have the fridge and stove cleaned as it would take longer, hence cost more. I said yes, to both. The fridge was pretty much already clean, but the stove had two palm-sized burned on food spots that were hidden under a silicon mat used to catch spills. I only caught that when I removed the mat after the movers had come so I told them I wanted them to do the stove. I had packed up my broom and vacuum, so when I noticed a tiny mound of flour that had spilled from the bag, I knew that would just vacuum right up. The day they cleaned, I met them at the empty house, I let them in and went back to work while they cleaned. They called a few hours later saying they had finished and my total was $270. Much to my dismay, when I returned, I found that the stove still had the two burnt on stains (very obvious near the front), The glass in the door had stains and the inside back didn't even appear to even have been wiped down. I had a can of Easy Off there, so I sprayed the spots and came back after a few hours and all it took was simply wiping up the residue and it sparkled! I took the Easy Off to the wire racks as well as they also had stains on them that hadn't been cleaned. I was also shocked to find that small pile of flour still under the edge of the cabinet on the floor. How could they have even vacuumed and missed it? If you want someone to come in and wipe things down with a damp cloth, they're the ones for you. If you have deep cleaning that needs to be done, I wouldn't go that route unless I was able to be there and supervise. I ended up doing everything myself as I was on a deadline for inspection. Didn't have time to waste worrying with them again! I should have, but time was of the essence!
Description of Work: Cleaned for a move out of a rental home

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$275

Karen H.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: They did a deep clean and stayed 5 1/2 hours. Two ladies got the house ready for us to move in, cleaning baseboards, floors, drawers etc. Great job. I was confident the house was clean by the time the furniture arrived.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from MOLLY MAID of Orange Park & SE Jacksonville
We're glad Molly Maid helped to make moving in to your new home a little easier. We appreciate your business. Thanks for calling Molly Maid!

Sue P.
06/2014
5.0
house cleaning
  + -1 more
They call the day before they come. I have a 1550 sq. ft. home and I suspect that they are home about 2 hours. They always do a really good job. I've always been very happy with them.
Description of Work: This is my maid service. I've been using them for about 2 years. They come every 3 weeks and come when I'm not home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Response from MOLLY MAID of Orange Park & SE Jacksonville
Molly Maid is happy to help you come home to a clean house and have more time with your friends and family! Thanks for your great feedback.

Laurie P.
03/2014
5.0
house cleaning
  + -1 more
I was fortunate to find Molly Maid on Angie's List. They first came out to our home on 02/06/14 for a deep down cleaning. We were expecting quite a few people from out of town for a high school reunion and we wanted to get everything cleaned; the walls, floors, baseboards, cabinets, etc. After reading their reviews, we decided to try them out. Three awesome women showed up and really did a nice job. The price was very reasonable; $315.00 for 3 and a half hours. At that time, we weren't planning on having this be a monthly service, but we were so impressed and felt so great about having one thing taken out of our busy schedule that we committed to a monthly cleaning. The second cleaning on 03/03/14 went well, too. We look forward to a continued great experience with Molly Maid!
Description of Work: They did a monthly cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Response from MOLLY MAID of Orange Park & SE Jacksonville
Thank you for your kind words. The team of ladies cleaning your house were very happy to hear you were pleased. They take great pride in their work and want to make life easier for you. If you ever have any questions, don’t hesitate to call our office. Welcome to the Molly Maid lifestyle!

Shirley C.
10/2013
4.0
house cleaning
  + -1 more
IT WENT WELL ONCE THEY GOT THERE. THEY WERE RUNNING LATE
Description of Work: CLEAN MY MOTHER'S HOME

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Patrick B.
08/2013
4.0
house cleaning
  + -1 more
It was acceptable, but nothing to rave about.
Description of Work: House keeping.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Elizabeth I.
05/2013
4.0
house cleaning
  + -1 more
They were fine, they did whatever we asked them to do and they came whenever we asked them to. They were punctual and they had a good price. We will continue to use them in the future.
Description of Work: We used Molly Maid of Orange Park & SE Jacksonville to clean our house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from MOLLY MAID of Orange Park & SE Jacksonville
We appreciate your feedback on your Molly Maid service. Thank you for your continued business.

Joanie E.
05/2013
4.0
house cleaning
  + -1 more
The first time was wonderful because they cleaned everything in the house. The monthly cleaning they clean what I ask them to do, they accommodate my cleaning needs.
Description of Work: I have used them twice. Once for a first time customer deep clean and the second time for a monthly cleaning for a hour and a half.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$155

Response from MOLLY MAID of Orange Park & SE Jacksonville
Thank you for choosing Molly Maid for your house cleaning needs. We understand there are many house cleaning companies to pick from and we appreciate your business. Thank you for your great feedback!

Cindy G.
12/2012
5.0
house cleaning
  + -1 more
The two individuals that came out to the house were very professional and very good at cleaning. They were doing a cleaning for me while I was undergoing Chemotherapy and unable to do the cleaning myself. They did an excellent and efficient job.
Description of Work: They did a deep cleaning of the house, upstairs and downstairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from MOLLY MAID of Orange Park & SE Jacksonville
Thank you for your feedback on your Molly Maid service. We were very happy to help you come home to a clean house when you needed it the most. Thank you for your business and we wish you healthy days ahead!

Bruce N.
10/2012
2.0
house cleaning
  + -1 more
Thorough deep move out cleaning of entire house.
Description of Work: We are putting the home up for rent and wanted a move out deep cleaning. We needed the service at the last minute and Molly Maids was very accommodating by promising to be there NLT 8:35 the next morning and quoted a price between $175-$210. They showed up at 8:55 am with no explanation. We walked them around and showed them everything we wanted to be done with an emphasis on the master shower. They said ok to everything and said they would give us a call about 30 minutes before completion. We left to complete other business before we had to leave out of town. They called and said they needed more time and would cost an addition $30. We had no problem with this because we wanted everything to be right. They called again about an hour later saying they would be done in about 30 minutes. We came over and quickly looked at everything. One of the ladies told my wife that she did best she could and that the shower probably needed to be regretted. My wife said ok as the shower did look better. We did not have much time to go over everything until 2 days later, when a realtor came to look at the house to list it for rent. When walking through he said that it looked good but needed to be cleaned. I told him it was just cleaned and he proceed to show me what he was talking about. The grout in the master shower, which we placed an emphasis on with Molly Maids, he was able to clean with his own spit and finger. The blinds in every room were still dusty. The oven had food particle along the seem of the door and in the vent behind the handle. The louvered door for the air handler was covered in dust and particle I got off with my finger without effort. Air conditioner vents had dust on them and the ceiling around them. The baseboards still had stuff on them that I could remove, again with my finger and spit. We wanted everything deeply and thoroughly cleaned and were willing to pay for a job done right. We called and spoke with MR Rue and he was immediately defensive, saying that his people always do good work and that realtors are nit pickers. He asked for a detailed list so that they could reclean those areas but didn't offer any apology. Due to his reaction we feel unconformable letting them back in the home. We now have to pay another $240 to get the job we were promised in the first place. I have been in the military for 12 years and what they called clean would not ever be accepted at any level. This scenario is exactly why I joined Angie's List, tired of being disappointed.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
1.0

$245

Response from MOLLY MAID of Orange Park & SE Jacksonville
We are very sorry to hear of your dissatisfaction with your Molly Maid service. Although we pride ourselves on taking care of each customer individually, sometimes instructions may get overlooked. As we offer a 24 hour guarantee, we are disappointed that you felt you could not allow us back in your home to reclean some areas at no charge. We appreciate your review of our company, and are very sorry we couldn’t meet your needs.

Garry F.
06/2012
3.0
house cleaning
  + -1 more
We used their service for over 14 months; they were on time and cleaned well. Unfortunately, Molly Maid broke and replaced several small dollar items. Finally, Molly Maid broke an irreplaceable item [65 year old family heirloom]. Molly Maid did want to replace the item. However, in return for replacing the item, Molly Maid wanted us to give them the broken heirloom; that was unacceptable. How does one replace an heirloom? After we could not come to a replacement agreement, Molly Maid decided “WE” had too many fragile valuables [in our home] and Molly Maid would no longer clean our home. Molly Maid never did replace or pay for the broken item. When we would report an issue to Molly Maid, Molly Maid would make us feel that it was our fault.
Description of Work: Bi-Weekly house cleaning, floors, bathrooms,dusting etc.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0

$2,800

Bill & Nery L.
06/2012
5.0
house cleaning
  + -1 more
We've been using them for a few months now and we're just as happy now as when they started. The ladies are friendly and hard working.
Description of Work: They clean the entire house within 1 hour. As soon as they get here, they get straight to work. Dusting, cleaning bathrooms, kitchen and they are thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from MOLLY MAID of Orange Park & SE Jacksonville
Thank you for your great review of our service. All of our Molly Maid teams strive to always be efficient, friendly and professional. We believe EVERY clean is as important as the first cleaning! Thank you for choosing Molly Maid.

Gayle F.
06/2012
5.0
house cleaning
  + -1 more
Very satisfied and will continue using them every other week and referring them to other friends.
Description of Work: Had a wonderful experience with Molly Maid. Tom came out and gave an estimate for a total clean and then a biweekly fee. He gave us several options to work in our budget. The women that come to the house are wonderful and go directly to work and don't stop until done. They are quiet, courteous and call me 30 mins before they get her. I have small dogs and they work well with them also. I am using them every other week and it helps out so much with working full time and cleaning you just don't get around to. I am going to refer them to my aunt for regular cleaning also. I'm so glad I found them. No contracts and work is guaranteed. They use safe "green" cleaners and will use your own cleaners if you like. I have them change beds, dust, mop, straighten up, and they clean bathrooms. Wonderful company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from MOLLY MAID of Orange Park & SE Jacksonville
Thank you for taking the time to share your experience with our company! We have many great teams of Home Service Professionals who strive to clean your home the way you would like. Plus, we love pets! Be sure to call our office if you ever have any questions. Thank you for your business.

Michelle E.
04/2012
5.0
house cleaning
  + -1 more
They have been wonderful and I have been using them for about 4-5 weeks. They were here yesterday and they come once a week for me. I know a lot depends on the size of your house and what you want them to do so I hate to give the price. I let them give me a quote, as I have a very small house; it is a 2 bedroom home so probably it isn't fair to compare it with others. I am very pleased and it is fair for my size home. They are very very good. It is nice to have them.
Description of Work: I used Molly Maid of Orange Park & SE Jacksonville for house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from MOLLY MAID of Orange Park & SE Jacksonville
We appreciate your business! Your kind words will be shared with your Molly Maid Team. They love to hear when customers are pleased with their service. Remember to call our office anytime with questions, concerns or if you would ever like to make any adjustments on the cleaning of your home. Thank you.

Bill & Nery L.
03/2012
5.0
house cleaning
  + -1 more
They arrived on time and after me showing them the layout of the house, they got to work IMMEDIATELY and didn't stop until they were done. We're using their services every 2 weeks and we are thrilled!!!!!! Of the many, many companies and individuals we emailed or called; Molly Maid was the first to respond (only 2 responded). Tom, the owner, came and gave us a rundown on what we could expect and he was right on the mark!!!! WE LOVE THIS COMPANY!!!!!!!!!!!!!!
Description of Work: 2 ladies arrived and cleaned EVERYTHING!!!!! Baseboards, blinds, appliances, furniture, etc. (Even my husband's bathroom, which had issues we won't go into...)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Response from MOLLY MAID of Orange Park & SE Jacksonville
Thank you for your great feedback. Your Molly Maid team will be happy to hear you were pleased with your service. If there is anything we can do to improve your future service, please let us know. We appreciate your business.

Jackie W.
11/2011
5.0
blind cleaning, house cleaning
  + 0 more
very punctual and professional, worked without stopping until the job was done
Description of Work: cleaned bathrooms, ceiling fans, hardwood and tile floors, kitchen, appliances and living areas.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

C H.
08/2011
5.0
house cleaning
  + -1 more
Very well
Description of Work: We've used them in Jacksonville, MN for over 1 yr, very satisfied. Ladies very kind and polite. Cleaning more superficial than I'd like, but reliability very good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Barbara B. G.
07/2011
5.0
house cleaning
  + -1 more
Everything went fine. I didnt have any problems with them. I would use this company again.
Description of Work: They came out and cleaned our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from MOLLY MAID of Orange Park & SE Jacksonville
Molly Maid was happy to help you come home to a clean home and have more time doing what you enjoy! Thanks for the great feedback. We appreciate your business!

Edward S.
02/2011
5.0
house cleaning
  + -1 more
I was very happy with the service provided and plan to use Molly Maids again.
Description of Work: Cleaned and dusted entire house (windows, ceiling fans, furniture). Vacuumed and mopped all floors. Cleaned all bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jeffrey H.
12/2009
5.0
house cleaning
  + -1 more
I've been looking for a cleaning service for awhile, and thought I wanted a private individual vice a company. I'm glad I chose a company for several reasons - they're insured, the employees are well trained and totally professional. I contacted this business on Dec 23rd, and booked a cleaning to be performed the next day...on Christmas Eve! The original call I made inquiring about the service was very detailed, the contact person asked thorough questions and gave me thorough answers about what the service included and what I could expect. I was given a time frame of three hours when the cleaning team would arrive, and they arrived exactly when they said they would - didn't have to wait any. Once they arrived, we walked thru my home and they looked everything over and then they got to work. They cleaned everything, very impressive. I was amazed at the amount of attention given to areas that don't usually don't cleaned very often. It was going to be a surprise for my wife, but she arrived home before they were finished. She was just as pleased at the results, we decided to schedule them for recurring cleanings form now on.
Description of Work: A complete cleaning of my home was performed. A two person team cleaned my entire home from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

John G.
05/2008
5.0
house cleaning
  + -1 more
My wife was in the hospital and wanted the house clean before she got home. On short notice the Molly Maids changed the scheduled date and were able to clean the house. They went out of there way to get the job done. Excellent Job. The first cleaning is $200 for our house and then $110 bi monthly or $70 per hour, though might depend on size of house. 3 people come to the house and clean everything...even oven and in-take vents in kitchen. Can't say enough good.
Description of Work: Clean the Den, Kitchen, Master Bedroom, Office, 2 Bathrooms, Laundry Room, Teenagers Room & Dining Room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Blind Cleaning

    FAQ

    MOLLY MAID of Orange Park & SE Jacksonville is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    MOLLY MAID of Orange Park & SE Jacksonville accepts the following forms of payment: Check,MasterCard,Visa
    Yes, MOLLY MAID of Orange Park & SE Jacksonville offers free project estimates.
    No, MOLLY MAID of Orange Park & SE Jacksonville does not offer eco-friendly accreditations.
    No, MOLLY MAID of Orange Park & SE Jacksonville does not offer a senior discount.
    No, MOLLY MAID of Orange Park & SE Jacksonville does not offer emergency services.
    No, MOLLY MAID of Orange Park & SE Jacksonville does not offer warranties.
    MOLLY MAID of Orange Park & SE Jacksonville offers the following services: Housecleaning, dust baseboards, light fixtures, furniture, sills, shelves, blinds, decor, remove cobwebs, vacuum/mop all floors, carpets, rugs and stairs, clean glass surfaces, make up or straighten linens, empty wastebaskets, clean showers, tubs, sinks inside, out, scrub toilet, including bowl, seat, lid, tank & base. Additional services offered listed on website.
    Carpet cleaning.

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed