Mecarni Flooring a Division of Sun Coast Carpet

When I first contacted Mike Reeves for getting my existing carpet and tile replaced, everything went really great! He was pleasant, friendly, and very responsive. His pricing was very reasonable for this 1700 sq.ft. home. Carpeting was to be in 3 bedrooms & closets, living, dining, and a small family room; about 1000 sq.ft. total. I was very clear with Mike up front that I had some other projects to complete before installing the carpet and we tentatively set a carpet install date window. Once I hired Mecarni Flooring and made the 50% down payment, it all went downhill from there. There were several problems working with Mike on this job, starting with his charging for carpet removal. Because the existing carpet smelled really bad and I had hopes of saving the removal cost, I started to remove it myself. Mike adamantly expressed I would still have to pay for removal, even though I had already removed half the carpet. So I asked him to remove the remaining smelly carpet ASAP. This request was made several times over many weeks, and he kept promising it would happen, but it never did. Another problem was trying to reach Mike for scheduling or other reasons; he was very unresponsive, not answering or returning calls. When his crew installed the tile flooring, not only did they install a completely cracked tile in the kitchen, but they left a mess behind. They also filled my trash cans with the heavy waste materials that would not be touched by city trash service. Mike’s lack of responsiveness got me to a point where I felt I needed to get another company in to install the carpet. When I tried calling and emailing his office requesting to be contacted and to get an updated invoice, I got no immediate response. Two days later, Mike finally responded and set a date/time for carpet install. Mike promised the job would be completed on that Wednesday. When his crew showed up Wednesday morning, they just dropped off carpet and left saying they didn’t have time to do it today and would be back tomorrow. I still couldn’t get them to remove the existing carpet. On Thursday, the crew arrived late morning and started laying out the pad, complaining the whole time that they were supposed to be on another job site and probably wouldn’t be able to finish today. They only installed the pad in 90% of the house before leaving again. Friday the crew came back and eventually completed the job, all the while complaining about being pulled off another job. I was a bit underwhelmed by the completed work by Mecarni Flooring, but I was happy it was FINALLY done. At this point, I still had not received an updated invoice that I requested a week prior, so I called and requested it again. Mike’s assistant told me she would get me an updated invoice, which I received around 2pm. I was travelling at the time and not near a computer where I could properly review and compare to earlier documents, so I called and informed Mike’s assistant that I would do so as soon as I could. She told me that if I didn’t pay by 3pm that afternoon, that they were going to file a Notice to Owner. I found this both hilarious and appalling being I was the one who had contacted them regarding payment and how long it took Mike to actually do anything. Overall, this was a very unprofessional and unpleasant experience and I will never use Mecarni Flooring (a division of Sun Coast Carpet Care) ever again, nor would I recommend anyone else to even consider them.