JR Quality Appliance Service

He was arrogant. Price is too high and if he doesn't like you he won't come back. I would not recommend them to anyone.

They knew up front that the install needed specific hardware. Original installer did not. So happy we hired JR’s and got it done right and fast!

Very well, tech explained operational system to tenant . He identified a lockout feature that was activated.

@ days to get the part. 30 minutes to install and machine like new. Wife is happy,wash gets done so much more quickly, had no idea the issue was slowing down the entire wash process etc etc..

It went terrible. Although things started off nicely, after removing previously installed over-range microwave, JR quickly said he didn’t want to drill into tile (backsplash) and break it. Told him it wasn’t an issue to drill, since other tiles were cracked at same level (from previous microwave installation), and wouldn’t be able to see it. He claimed that if tile cracks, microwave wouldn’t be able to be supported (told him clearly that the tile doesn’t support the microwave, the screws in wall support microwave). He was adamant about tile. Turns out he didn’t have the proper drill with him to drill into tile backsplash (almost all over-range microwaves have to drill into first level of tile backsplash). Never finished job !! Charged us for service call, never finished job. Was able to call another handyman same-day who had the job done in less than an hour. Feel ripped off paying $80 for less than 10 minutes of work by JR removing microwave. Won’t use again, and am disputing charge with credit card company. (FYI - JR wanted me to pay cash, because he had an inkling I would dispute charge with credit card company). Bring right tools and if you sign up with Angi (or any customer) for a job, do the job !

Prompt, efficient service. Explained everything.

Ally, who called me to make the appointment was great! She called very shortly after we submitted our request for service. JR called me to let me know when he was on his way from the previous job and was well within the time frame we were given. He was very friendly, polite, quick and knowledgeable. We would definitely call him again, if we need an appliance repair or recommend him to someone.

Very good communication and long distance billing (e-mail)

Excellent customer service. Appliance repaired. I am a satisfied customer.

Disposal was fixed in a timely and professional manner.

JR Quality Appliance Service confirmed it. He showed up as scheduled and confirmed the diagnosis quickly.

very good very nice and knowledgeable guy ,very professional

Arrived on time and fixed the dryer.

Good. He diagnosed the problem and offered the fix. Price was reasonable. Service experience was wonderful.

JR Quality Appliance Service is absolutely incredible! It all started on the phone with Ally, where she explained the company's philosophy that if it can be fixed it is usually worth it, because most new appliances these days are not built to last. Hearing that made me instantly comfortable that they would be honest and reasonable. JR came by that same day I called and recommended a new part to fix the main issue (freezer not freezing) and quoted a price for a new part for the water dispenser that he didn't carry on him that day, but offered to return in three days at no extra fee for another visit (only pay parts and labor on that portion). JR was extremely kind and considerate with COVID-19 concerns (wore mask and gloves the entire time). Our experience was truly great and genuine to the point that I'd give him a call even if I had no issues with any appliances just to chat! Will absolutely call him first anytime we have any issues with any appliances!

Great service........very dependable! Will be our go to appliance repair company.

JR was friendly, on time and provided fast service and reliable service at a fair price.

very knowlegable tech, quickly diagnosed the problem

I called JR Quality Appliance Service about my refrigerator and they were here the next day.. he was as professional and nice as he could of possibly been and my refrigerator was fixed in less than 3 minutes! Not to mention the service is guaranteed 30 days and any parts replaced a whole year! Best service I have had from anyone in a long time!!

The company quoted $89.00 to visit and said there will be additional cost for the spare part to replace. Damaged part was the 'under pulley assembly' which costed just $11.00 in the amazon ([*** Link removed ***] and wanted to charge me a huge amount of $375.00!! I politely declined and paid just $89.00. Terrible experience

JR (the owner) came and said the electric wires to the dishwasher were loose and he tightened them and the dishwasher was working. I used the dishwasher 1 time and the 2nd time I used it, it was not working again. I called JR and he said that my labor warranty had expired (the warranty was 30 days and I called at 36 days) even though I only used the dishwasher 1 time. He wanted to charge me another service call of $90 even though it was not fixed the first time. He would not waive the rebill of the service call fee so I am calling another Appliance repair company.

JR came the same day we called and called before he arrived. Drove through a terrible storm to get here, quickly repaired our ancient refrigerator and for a reasonable price. We are are very happy with the service and will call JR again as well as recommending him to friends and family!

They provided me with a time frame the same day I called and arrived within that time. JR was incredibly polite and discussed what I was seeing happen with my fridge, which turned out to be normal, but said for sure to call them if I had any other concerns within the month since it is covered! I would definitely suggest them for others and would use them in the future!

All work was preformed promptly and efficiently. I will call them again if I ever need appliance service.

Technician arrived on time and completed the work in an efficient manner. Good experience.