Our plumber Felix was excellent. Our problem was a back yard faucet that had frozen and had to be replaced. Felix did not happen to have the needed size replacement of the type we wanted, so he had to go to two local supply houses in the rain to find the right one. He was even kind to our dogs!
Description of Work: Replace a frozen valve on the back side of our house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$337
Scott O.
03/2020
5.0
plumbing
+ -1 more
The install was great and I really liked the new toilet. Excellent work
Description of Work: Replaced a toilet
Rating Category
Rating out of 5
Yes, I recommend this pro
Robert H.
04/2019
5.0
plumbing
+ -1 more
David (owner) came by to price the place. He was professional, and his price was very fair... More impressive than that, he brought some of the materials he was going to use, to demonstrate that he emphasized a quality job. This showed so much when we did the final walkthrough. He ran lines through an old house that had been remodeled. The attic was puny and the construction was bizarro... Yet he managed to snake every line with a minimal footprint. The drywall guy I hired to patch the modest holes he needed to make said he mends repipes all the time. He marveled at how little the intrusion was. I'd hire these guys any day.
Description of Work: Repiped my entire house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Response from Alternate Design Plumbing Inc
[Member Name Removed], thank you so very much for this awesome review! It brings us joy to make other's lives better and keeping jobs as simple as possible, no matter how difficult they may appear! Please let us know if we can ever be of service to you again!
Robert S.
03/2019
5.0
plumbing
+ -1 more
Frank arrived on time, friendly and professional, Very good at explaining what he had to do, as the fixture that held the toilet in place was broken and needed to be replaced, before replacing new toilet. Removed garbage disposal in sink and replaced with trap. Job completed in 5 hours, Would use again...
Description of Work: New toilet install, handle repair on 2nd toilet and sink trap repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$930
Response from Alternate Design Plumbing Inc
Thank you, [Member Name Removed] and [Member Name Removed], for the continued opportunity to be of help to you both; we hope that your new toilet serves you well and for many years to come! It was a pleasure helping expedite getting these issues addressed and we very much appreciate you taking the time to give us this very nice review!
Jenny W.
05/2018
1.0
plumbing
+ -1 more
Bad first impression so it will not go.
Description of Work: I called and Laura answered. I wanted to schedule some work at a house I am selling (I am a realtor). I said "Good morning, how are you?" She said "good". I said "I am good too". She said "oh, okay". Kind of rude. I just told her never mind - just not a good first impression.
Rating Category
Rating out of 5
professionalism
1.0
Response from Alternate Design Plumbing Inc
[Member Name Removed], my experience in handling phone calls to my office is, when a homeowner calls, they are very ready to do the talking and tell me what their needs are. Once I provide my greeting, my best practice is to allow the homeowners to lead me where they want us to go in helping them, I have to admit that you came across as more of a solicitor than a homeowner, hence, I let you do the talking. I am sorry that we got off on the wrong foot. Laura
Hugh P.
11/2017
5.0
plumbing
+ -1 more
Fantastic. Would have gone much faster, but the permit inspections slowed things down. Very prompt, courteous and knowledgeable. New drain line below grade installed to accommodate the fast drain pump and water lines moved to opposite end of the previous tub.
Description of Work: Plumbing portion of installation of walk-in whirlpool tub. Removed old tub, installed new drain line for speed drain and quickly installed the tub kit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Alternate Design Plumbing Inc
Thank you, [Member Name Removed], for the great review! It was a pleasure working with you on this project and we were happy to be a part of this process with you! Wishing you well in using your awesome new tub, it will be a great feature in your home!
Barbara B.
08/2017
5.0
drain cleaning
+ -1 more
They are clean, thorough and fantastic to work with. I can't recommend them high enough. I would give him the highest rating. I have used him several times and I would use him again in a heartbeat. He is an expert in his field.
Description of Work: He unclogged a drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Alternate Design Plumbing Inc
Thank you, [Member Name Removed]! We will always be here to render the help you may need! Wishing you all the best!
Barbara B.
08/2017
5.0
plumbing
+ -1 more
An A straight down for everything. That is when he elevated the toilet. He put in the platform or the toilevator. It elevates the toilet 4 inches above the floor so that people with bad knees are able to get up and get down with a little bit of more ease. It was for my mom. She was still alive and she was almost 90.
Description of Work: Elevated toilet with toilevator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Alternate Design Plumbing Inc
Thank you for the great review, [Member Name Removed]! It is always a pleasure working with you and helping make the changes in your home! Clients like you make everything we do feel very worthwhile!
Barbara B.
08/2017
5.0
plumbing
+ -1 more
They are clean, thorough and fantastic to work with. I can't recomend them highly enough. In fact, I found something called a toilevator because I was moving my mother in with me and she needed the toilet to be higher and we couldn't find the right height. She wanted it to be 19 inches high and we couldn't find any that are made 19 inches high anymore. So, I called this plumber that came recommended to me from a friend and told him about that. He said he didn't know anything about it but he would take a look and let me know. So, he did some research online and he got right back to me 3 days later or less and said he can do that. He can put that in. I would give him the highest rating all the way down. I have used him several times. He completely replumbed my kitchen and both of my bathrooms. He was here two years ago. That is when he did all of this major work, but I have used him several times. I would use him again in a heart beat. He has repaired clogs, he has replaced garbage disposals, he has reconfigured the plumbing in my kitchen and both of my bathrooms. He installed a toilevator on one of my toilets so the toilet was sitting on a platform. He has installed 2 toilets, 3 sinks, replaced 2 tubs with a shower. He is an expert in his field. He is thorough. I wouldn't give him anything but an A for everything.
Description of Work: He has installed 2 toilets, 3 sinks, replaced 2 tubs with a shower. Moved plumbing for dishwasher to the other side of the kitchen. Replaced garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph L.
02/2017
5.0
water heater repair
+ -1 more
The work was done in a timely and professional manner.
Description of Work: Replaced a water heater.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$590
Response from Alternate Design Plumbing Inc
Thank you, [Member Name Removed], for both the review and the positive feedback. We appreciate the opportunity to be of help in getting your plumbing concerns resolved and will be here, should you need any more help in the future!
Alyson G.
01/2016
5.0
plumbing
+ -1 more
David did a great job. He and his associate were very professional and clean. They were friendly and easy to work with. We have hired them again already for another project. Highly recommend this company!
Description of Work: Routed all necessary plumbing and waste lines to relocate washer and dryer to upstairs location. Installed washer pan and routed it outside.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Response from Alternate Design Plumbing Inc
Thank you [Member Name Removed], for the kind words! It was an honor to work with a client with a clear understanding of the work that we were performing and that you have such a high level of appreciation for our efforts at your home! We would like to commend you on your creative thinking and also, for your compassion for our four-legged friends in our lives. Thank you, also, for your trust, faith and confidence in hiring us for the second project that came up; the uniqueness of the projects adds some intrigue to our jobs and keeps us on our toes!!
Shirley K.
12/2015
5.0
plumbing
+ -1 more
Examine all the pipes under the sink and made sure the leak was repaired.
Description of Work: Stopped a leaking faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Clark L.
10/2015
5.0
plumbing
+ -1 more
Great experience. Frank is an excellent plumber. He is knowledgeable and always goes the extra mile to provide excellent service. We have used this company for many years for all our plumbing needs and are always impressed by their integrity and quality work.
Description of Work: Installation of new toilet. This price included the Gerber toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$433
Response from Alternate Design Plumbing Inc
Thank you, [member names removed], for your many years of loyalty to our service in your home and most importantly, we are grateful for clients like you that take such pride in your home and understand the value and importance of preventative maintenance. It is our pleasure to have served you for these many years and we hope many more to come!
Barbara B.
09/2014
5.0
home remodeling, plumbing
+ 0 more
David is, by far, the most talented plumber I have ever had the privilege to know! He is an expert in his field, proud of his work (and with good reason) and a tribute to his field. He and his company have done innovative, wonderful things in my house in order to get me what I need for my renovations. Knowing David is like having a brother with a tremendous skill, he feels like family, and treats you the same way. I have hired him for many things in the past, and he remains my go-to person for the future.
Description of Work: Removed tubs, re-positioned drains, reorganized plumbing, removed and replaced toilets for renovations, moved and replaced faucets, cut off plumbing to old tub locations, installed new plumbing in kitchen and bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Response from Alternate Design Plumbing Inc
Thank you so much for the wonderful review but most especially for the pleasure of doing business with you. Your willingness to be open to suggestions and recommendations made your decision-making process well informed and it is with much delight that we see, by your review, that the end result was satisfactory. Thank you for your ongoing loyalty; we will always strive to render our very best service to you in the future! Sincerely, All the Staff of Alternate Design Plumbing, Inc.
George B.
01/2014
3.0
plumbing
+ -1 more
They completed the job with no issues; however, they are EXPENSIVE!!! I had a part replaced in my shower (Moen Posi Temp Cartridge). The total cost was just for labor; the part was free since Moen provides a lifetime part replacement guarantee. They charge a $49.00 diagnostic fee that is paid regardless of whether or not you agree to have the work performed. I had a $20 coupon so the total charge was $298.00 ($49.00 diagnostic fee + $269.00 labor fee - $20.00 coupon). My advice for anyone seeking plumbing services is to shop around and describe the issue and then try to get an idea of the cost of the service. I am sure that you would be able to have the same work done for a lot less money!!!
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$298
Response from Alternate Design Plumbing Inc
We thank you for the opportunity to be of service to you and assure you that there is ALWAYS someone that will do the work less expensively, in this world. Our assurance to you is that, should you have any further issues with this fixture, in relation to the work that we performed, we will fully warranty all that we did and the parts that we provided for the full year. We will be here and still be in business to receive your phone call. The costs that we incur in accepting responsibility for your plumbing system, once we touch it, are prohibitive and yet, as a licensed and insured contractor, we must meet these requirements placed upon us by the State of Florida and our Industry. We don't completely expect our clients to understand what things cost, when it is something out of their realm of expertise, but we always do our best to explain what we are doing and we always present the pricing to you, for your approval, BEFORE we perform the work so that you are not caught off guard with a price, after we are completed. We followed all of our protocols with you and once again thank you for the opportunity to be of help and to know that we did the work correctly, to code and with our full warranty in place.
Amy C.
08/2013
5.0
plumbing
+ -1 more
I was really impressed that the first thing David did before he came into my house was put on footies to cover his shoes. He assessed the problem and quickly found out that it wasn't as bad as I thought. He told me the price and did the work. No fuss, no muss. I would definitely use this company again. Thank you so much!
Description of Work: I thought I had a big plumbing problem in our master bath but it turned out just to be a broken handle. David was awesome. He was professional and nice and got the job done quickly! Thanks so much for your fast and accurate service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Alternate Design Plumbing Inc
(Member name removed), thank you so much for the opportunity to be of help to you and your family. Having the water shut off to the whole house, while awaiting our arrival, we know is very inconvenient but your patience and helpfulness were very much appreciated by us as well. Please be assured we shall be here for you in the future should you have any other plumbing needs or "emergencies". Sincerely, David and the Staff of Alternate Design Plumbing, Inc.
Mollie G.
08/2013
5.0
plumbing
+ -1 more
Frank was very personable and knowledgeable. Reviewed prices of everything prior to work being done.
Description of Work: A lot of deferred maintenance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Alternate Design Plumbing Inc
Dear (Member name removed), that was quite a task list and we were very glad to have been chosen from among the options on Angie's List; we were happy that we could help make so many issues "go away" all in one visit. Please give us a call if we can be of any further help in the future. Happy Home Owning! Sincerely, Frank and the rest of "Us" at Alternate Design Plumbing, Inc.
Dorothy S.
07/2013
5.0
plumbing
+ -1 more
Truly terrific. Very reasonably priced, professional, and efficient. Very caring and understanding.
Description of Work: Small fire in kitchen due to plumbing/electrical issue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from Alternate Design Plumbing Inc
(deleted member name), thank you for the kind words and for giving us the opportunity to help your Mom. It is never easy dealing with these types of incidents from afar and we were glad that you turned to this resource for assistance and that we were chosen!! We wish you and your mother the very best and hope that, should you need any help in the future, that you will give us a call.
Lisa E.
09/2012
5.0
plumbing
+ -1 more
We tried to fix it ourselves and could not so we called in the experts. Frank arrived on-time and was very professional. He explained what he was going to do and went over the pricing options. We were very happy with the result and would definitely call them again if needed. I knew there was a service charge just to come out which was fine, but I wish they would have applied it to the amount of the total repair.
Description of Work: We had to have one of our toilets repositioned and the flange needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Alternate Design Plumbing Inc
Member, we thank you so much for the time that you took to post this review and we thank you for the opportunity to be of service to you as well. You were a pleasure to deal with and we are always happy when we can help make a troubled situation "go away". As for our service fee to come to your location, we would like to take a moment to explain and be sure that any other readers understand how we operate as well. Our pricing is straightforward and upfront for your benefit and clarity, our service fee is merely to help offset some of the cost of getting our professional to your door. If we were to incorporate that cost into the overall price of the job, then we would have to raise the individual prices of the services that we provide because, either way, we have incurred the cost of arriving at your door. Many of us are accustomed to the protocol you had hoped for in dealing with many businesses; we do not operate the same way and we all know how high prices can be when dealing with some of these same businesses, just be aware that when the service fees are "rolled in" you are still paying them, you just are not actually "seeing" it in the breakdown. As a matter of fact, when you have someone to your home that advertises "free" estimates, ultimately the individual or company that you hire will incorporate those costs of getting to your location into their pricing. We choose to be honest and upfront with our clients and keep the clarity of the transaction as transparent as possible. Again, we thank you for your business and will be here when you need us again and we hope that this explanation helps you and anyone else reading this review. Sincerely, Your Professional Staff of Alternate Design Plumbing, Inc.
Barbara B.
09/2012
5.0
home remodeling, plumbing
+ 0 more
Easy, clean, and informed from start to finish. Alternate Design Plumbing is the answer to anyone''s plumbing needs. They do research, maintain open and frequent communications, are timely and professional, and well worth their very fair prices. I say - WAY TO GO!!! [But don't go far, I may need you again in the future :) ]
Description of Work: David Barsano and his team at Alternate Design Plumbing were/are fantastic! They are all about communication and professionalism. They replaced two toilets, and added a toilevator to one. I asked David, through Angie's list, about the toilevator, and he did the research. He went so far as to inquire other people who had one as to whether it was worth the cost. (It is, by the way.) He had never installed one - no one in my area even knew about them - so he did his own research as to how to install, potential risks, and which toilet works best with the toilevator, and he kept me informed all the while. Alternate Design Plumbing installed the two toilets on staggered days so we would not be without a working toilet as the caulking set. He and his team worked with me through my time-frame and schedule. They were in and out without any disturbance or mess. I will use them for all my plumbing needs from this point forward...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,624
Response from Alternate Design Plumbing Inc
Member, it was a pleasure to be of assistance to you and your family in getting these projects taken care of. We thank you for taking the time to post this review, as well, and assure you that we will be sure to be here for you should you need us again. A sincere thanks for your business from all of us here at Alternate Design Plumbing!
Elizabeth A.
07/2012
5.0
home remodeling, plumbing
+ 0 more
David helped me choose new sinks for my kitchen ( I have two) and new faucets to upgrade the look of my kitchen. He was very helpful without being overbearing. The atmosphere was very relaxed, he provided written prices without being asked, and was very accomodating. Sinks and faucets arrived promptly and when promised. Everything was installed correctly and professionally. Would definitely use Alternate Design Plumbing again.
Description of Work: Removal and replacement of kitchen sinks and faucets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from Alternate Design Plumbing Inc
Member, it is clients like yourself that make what we do so very rewarding and worthwhile. Thank you for sharing your experience and for your repeat business.
Griffith and Lorna W.
06/2012
5.0
plumbing
+ -1 more
Punctual, polite professional with good communication skills
Description of Work: Repaired leaking tanktop. With one year waranty on gasket and bolts. Offered annual Diamond Club membership and honored Angie'sList Coupon. OnFuture repairs and Installtions
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$203
Joyce C.
03/2012
5.0
home remodeling, plumbing
+ 0 more
I would absolutely recommend them to my family and friends. They put covers on the feet when they come in the house. They were probably more expensive than the big buck stores but they gave us better quality stuff. They helped us to find the right fixtures for the sink and the right fixtures for the showers. They gave us a really good sink in the kitchen. Eventually, we were going to redo the kitchen and knowing that they figured that we do not need something that would last 30 years. So they got us a less expensive sink so that it will last us as long as we needed to last and also it was a high quality sinks. We had visitors coming so we had to get the showers done and the sinks done and everything within a certain amount of time. They worked with the guy who did the titling to make sure it was done. We wanted it to be done by Saturday and they were done by Thursday. They make an appointment and they would be here. There was one time when they called and said that their previous appointment was cancelled so they asked if they can come early. I told them I do not mind them coming.
Description of Work: I used Alternate Design Plumbing Inc. to put a sink in the kitchen, sink in the guest bathroom and than they did the rough-in plumbing for the shower because we were having the shower re-tiled. They put in new fixtures and the drain in the bottom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Alternate Design Plumbing Inc
Member, you were a great client for us to have to work with as well! It was a pleasure to help make this difference in your home and knowing you would have friends in town to show your new things off to, made it all the more pleasant! Enjoy and be assured we will be here to help with your kitchen project when you both are ready!
Francis R.
02/2012
2.0
plumbing
+ -1 more
The plumber from Alternate Design came to my home timely to give an estmate for plumbing work. He charged $49 to give an estimate. The estimate seemed high to me so I called another plumber. I saved hundreds with the second plumber even though he did more work than was first estimated, and I didn't have to pay a second fee for his estimate.
Description of Work: Received an estimate for plumbing work.
Rating Category
Rating out of 5
value
1.0
responsiveness
4.0
punctuality
5.0
$49
Response from Alternate Design Plumbing Inc
Thank you for your posted report, Member, and for the opportunity to educate you on what you would need to do to repair the damage that you had created in kinking your plumbing pipe at the wall while trying to repair it yourself. We are glad that you found someone to do the repair for you and that you are so very happy, that is what is most important. We consistently are honest with our clients regarding the purpose of our $49 service fee and that it is not merely for the "estimate", it helps to cover the cost of getting a professional to your door. We also understand that we will not be the preferred plumber for everyone in our community. We strive for excellence in the quality of work that we perform and we also have 100% satisfaction guarantees and warranties that we provide in writing.
Clark L.
01/2012
5.0
plumbing
+ -1 more
We have used this company for all our plumbing needs for the past two years. They are excellent. We highly recommend them.
Description of Work: Repair of two broken sprinkler pipes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$158
Response from Alternate Design Plumbing Inc
We thank you both for your continued loyalty and the opportunity to be of service to you within our community and we especially thank you for sharing your experience with your fellow Angie's List members! You are a delight to do business with, as well.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Kitchen and Bath Remodeling,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation,
Water Filtration and Softening,
Insulation
FAQ
Alternate Design Plumbing Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 3:00 PM
Saturday: Closed
Alternate Design Plumbing Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Alternate Design Plumbing Inc does not offer free project estimates.