Allen's Appliance Service Inc

Came over for estimate. On time, through, and super reasonably priced.

If I could give 0 stars I would. Nick M. was our tech for dishwasher servicing. At the time, we weren't sure what we wanted to do - either repair or replace. Nick gave us the part name AND part number, even wrote it down for us. I lost the paper and the part # wasn't listed on the emailed invoice. Called the office, tt Stephanie who advised she was the owner's - Walt - daughter. Asked for the part # only to be told it's their policy not to give out part numbers, but couldn't give me a reason why other than it's company policy. Keep in mind this is a small-time, family run business, not a major corporation. After some back and forth, Stephanie admitted they don't give part # so that customers don't source the part themselves. I shared with her I was simply trying to do a cost analysis to see which path would be most cost-effective - repairing or replacing. I asked to speak to a manager and initially Stephanie said there were no manager's available. Later, she stated there were no managers, just the owner - Walt. I requested him to call me, and she said he would call me whenever he got around to it. I am a former junior sales & shipping ops manager and have done business with multiple companies - appliance repair, mechanics (local & national brands) and never have I ever not been given a part number if it was requested. Business just doesn't run that way. Stephanie started arguing with me that "a lot of companies run that way" and that she used to work for Mazda and they never gave auto part numbers to customer. What?! I called B.S. Additionally, if it's company policy to not provide part numbers then why are field techs providing part numbers to customers? and since that information was given freely why can't I get that same information as a paying customer? Clearly, it is an attempt to try to keep business flowing thru them. So glad there are a million other reputable companies out there to do business with. Will never use them again and suggest others don't use them either. Also, after I shared with Stephanie that I was simply trying to run a cost analysis, why didn't she offer to provide me with an estimate for repair? Talk about trying to keep business! I don't expect Walt to call me, and even if they provided me an estimate for the part now, it doesn't make a difference.

Office gave 4pm to 7pm window, repairman finally called at 7:45pm to say he was running hour late. Repairman ended call then called back 15 minutes later to say he could not make it. Will not use this company again.

it went terrific. The gentlemen arrived fifteen minutes before the window given (of course they called beforehand to ask permission to come early). When they arrived, they were courteous, informative, efficient, and I couldn't have asked for better service all around. I would definitely recommend them and this service.

Perfect - fixed in an hour so - and they had to go get the part

Technician explained our options - they were not good so we decided to look for a new appliance.

Everything went very smoothly, from the call for service, quick response and on time arrival. The servicemen were very efficient and completed the job without major disruption in my kitchen. I would call them again.

Some places won’t even work on difficult Bosch, Robert went above and beyond to get mine working properly again! I would highly recommend Allen’s for any appliance work!!!

Prompt very professional. Extremely courteous and informative.

Repair man came out and looked at it and told me the ice maker was totally dead and needed to be replaced. Cost of replacement with the service call cost was almost $600.00. I told him I would need to think about it as I wasn't sure I wanted to put that much into a refrigerator that was 5 years old. He called me the next morning and I advised that we were going to replace the refrigerator. We went and purchased a new refrigerator that day. That evening the ice maker started making ice and has not stopped. When I called the appliance company to speak to someone as to why this repairman would tell me such a thing when it was obvious that it was not broken but had a ice blockage. I was told by the person answering the phone that they couldn't help me but would have the owner call me when he came in. I still have not heard from anyone. I feel like this was a repairman trying to take advantage of an elderly lady. I would not recommend that anyone use this company.

Excellent! I could not be more satisfied with this company. I do a lot if cooking and bought a higher end Frigidaire gas range. Like all things that are pricey and have electrical circuit boards the parts are not cheap. Think of a recent car repair and what that involved. The technician "Mike" was outstanding, very courteous, patient with my questions and highly skilled. Clearly this man knows his stuff. Very comfortable having him do the repair. The part was not cheap. I researched the part cost online and the price for the part was spot on. The service call and labor were a good value. They do not charge a "travel fee" as others do. The travel fee us the cost of someone showing up. They made two trips to fix the problem as the part had to be ordered. I was billed for one service call and once for labor. I appreciate the transparency in the way this company operates. Let's face it, for the most part you are and the mercy of the company when you do business. It is refreshing to deal with a straight up company. I recommend them highly with no reservations.

Both when very well. These guys are efficient and reasonably priced.

Quick response time. Tech was on time, very pleasant and courteous, and was very knowledgeable. The price was right.

It was great. The technician came out diagnosed gave me an estimate came back in a few days and replaced the part. Quick and easy refrigerator works like a charm.

They were excellent in supporting me to get the parts from LG and did a great job of fixing my refrigerator.

It went very well. The machine works fine now.

It went well. He was here on time and fixed it quickly. It was great to finally find someone to fix our fridge and get us back in business for groceries.

They came the same day, fixed the problem and charged a fair ammount. I would definitely call on them again.

No work done Unresponsive to messages

Technician arrived right on time and was extremely friendly. Technician was very much to the point and upfront about the issue and what the part was going to cost to order to fix the issue. Got the part and returned to install it the next day, technician was on time again and installed without incident. Ref. has been running fine since.

They fixed it. And solved the issue

Our technician Mike was wonderful. Honest and to the point. He was prompt and very friendly. I would definitely use this company again for any appliance service!

When I called to schedule an appointment the gentleman could not have been more professional. He stated they would be here this morning between 9:00 and 11:00. Brandon called a couple of minutes after 9:00 to ask if we were available. He was there within 15 minutes. Very professional in his manner, started the machine and when it started to spin, he knew immediately what the issue was. Had it fixed within ten minutes and it worked like a charm. Stated if there was any problems to call and they would come back out. Free of charge for a month if we needed them. I can not say enough about this company and the service they preformed. I would not hesitate to call this company again. No wonder they received a service award in 2016. Thank you again!

They were ready to schedule to come out the day I called, but because of my schedule I had them come out two days later. He was very professional, he thoroughly explained the error codes on my machine, showed me the problems, and explained how the wrong detergent amounts and large load sizes would affect the machine. He clearly explained everything, and I would highly recommend him.

In and repaired in minutes, excellent job