Superior Heating & Cooling Management Inc

I have been a customer with a maintenance plan on my 2 1/2 ton Bryant Air conditioner for approximately 4 years. Their field supervisor, Shawn, recently Serviced my nearly 11 year old unit today. (He has been my yearly serviceman). Apparently my unusually high water bill was due to a coil leak and other issues. Shawn, patiently explained my options, costs, recommendations. Shawn worked diligently to get me exactly what I was comfortable financing; a new unit and in his words, “Now I have 10 years of peace of mind, stress free”. This company has been in business 34 years and does not subcontract; all service people are employed by Superior. That offers me more peace of mind when my unit is installed tomorrow. I highly recommend Superior Heating and Cooling and especially Sean Paradise, who is outstanding in this field. Susan, Zephyrhills

The Technicians arrived nice and early, starting immediately. They were quick and efficient and courteous as well, it was all done in four hours. The tech was very knowledgeable explaining to me the operation of my new unit. this is the first time we used Superior Heating & Cooling Management I am very pleased. We love our new unit. I would definitely use them again and recommend them to others. Thank you for being a truthful and upfront company. Stay cool and thank you John Mason, Spring Hill

Shawn Paradise, arrived early,explained what had to be checked and was efficient.

Shawn is an extremely professional, kind, and friendly serviceman! He does precise work and explains in details the work done and upkeep. Overall, I received excellent service!

Excellent! Trey was our Tech, and he was courteous, professional, and fast! Just an EXCELLENT experience! Thanks!

Have used SH &C for years for service calls and recently a new unit. I will not use them again. One, they are too busy to service in one trip. After 7 days without air and temperatures in the 90s, it was finally working with one more trip to replace 2 warranted motors. The technician promised there would be no charges because of the circumstances. When the motors came a different tech came out and had to charge me because he was not told of the offer. I paid because I had nothing in writing. Not paying on principal would only lead to a mechanics lien. You may get good service or you may get ripped off. You can also play roulette.

Everything was done very efficient and very thorough.

Services were all provided as promised.

Fantastic, Shawn and Mark L. were very professional. Explained everything I needed to know to purchase a new system. I feel confident that I will recommend their services. Looking forward to my new air conditioner. Thank you Shawn and Mark L.

Everything went fine & very professional. Jim has been my technition for several years, and quite frankly I would never ask for anyone else. Jim is excellent at his job, being polite and informative if I need further info on anything. He is very knowlegable, has always done a very good job, with prices that are reasonable. He explained the work of an Air Purifier, showed me a short TV of how it operated when added to the AC unit. By evening I noticed a difference in the air in my home. He did not pressure me, but when shown the mold in the unit, I felt I would be better off with the purifier. Jim is also very punctual & calls prior to his arrival. You have a very superior (pun) tech, so I hope he is with your company as long as I need an AC tech.

Shawn Paradise and Mark L. were Excellent and Explained everything to us before we decided to purchase a new Unit. Their great and I would have them come back to my home again for my Service . You have great workers in these two individuals who are professional and conscientious about what they do for you and for us as customers. God bless Mr. & Mrs. Marcel Fillion

Shawn Paradise was Excellent and Explained everything great and i would have come back to my home again for my Service . you have a wonderful Man working for you God bless Mrs.Ted Horn

Trey explained everything to me . Very professional and answered all my questions .

It went very good. They were on time. They stayed until it was done. I watched them do it, it was interesting. It went well.

They sold us an oversized system, said it would be more efficient and lower our power bills. After 26 or more service visits within the first few months of having the new system they had to replace all our duct work because THEY did not do their due diligence on tests (per their recorded messsge when you call their office) to realize our old duct work wasn’t capable of managing the air flow from the oversized system they sold us. Almost 2 years later and thousands of dollars in power bill overages we finally found an actual HVAC company who knows what they are doing. In 1 day our power usage has dropped by over half with the new system and every room in our house is cool and comfortable. Do not trust Superior, all they want is a quick in and out and will not take responsibility when they screw up the job. All we got was a refund for the AC unit itself but they left us to pay for all new ductwork and power bill overages and we had to report them to Pinellas County to get them to do that. Also beware they skirt the system and don’t pull permits, so if your house burns down while they are replacing your unit you are liable not them.

Comedy of errors. Reps would show up with wrong circuit boards, wrong blower, no parts, etc..

Very fast response. The technicians took care of the problem very quickly and their professionalism was above reproach. I would happily recommend this company to anyone.

It worked out really good and they have been wonderful. When I call them they come out immediately, very polite, explain everything thoroughly. I had lightening hit my unit twice and they fixed it with no problem.

It is an annual contract and I keep renewing so the price is okay. They usually send one person sometimes two. It takes about 30 minutes. They leave the area extraordinarily clean. They are a good, solid company.

There was water all over our floor because the air conditioner had frozen up and it came through the ceiling. They came out on the weekend to fix it.

They clean stuff out, and we have had a contract for three years for about $1300.00. They have always been good. There price is fine. They come out on the weekend if you are part of their plan.

When we need them they always do what they say they are going to do.

I have a contract with them, and I have been quite satisfied. They are not cheap. All they have done so far is services. I haven't had them do any repairs yet. We are going to keep on with them. They are very good.

The receptionist was professional but this company was a waste of my time. The repairman couldn't find the problem so we need to call another company after paying the service call fee. In addition, he stated Angie's List reviews are "fake." Here's a D, Is that real enough for you?

Following initial repair, a couple of problems surfaced over time but were professionally addressed and repaired quickly. Thanks to Alex, Eli, Ben, and Superior for taking care of business. I have renewed my 5-year maintenance plan and will continue to use Superior!