Gulfstream Pools & Spas Inc

We had a pool installed by gulf stream pools, which after 10 month was completed November 1st. We had terrible communication the entire process. We also failed inspections I believe 14 times, often requiring myself or my wife home during the 4 hour inspector window. We have made 3 separate contacts to have 2 major problems resolved. First the spa water drains out due to a faulty valve and second our heater does not work. I am at my wits ends to get this resolved. I am going to have to pay another pool company to fix gulfstreams problems.

Gulfstream Pools did an excellent job. Every subcontractor was professional, courteous and meticulous. We priced two other pool companies. Gulfstream's quote came in about $12,000 less than the other two companies. The other quotes did not include travertine tile, an open view screen, LED color lights and an up graded Spa package with silent air injection! ( One seat has 3 high performance jets as well as an air bubble injection system at your feet!) Bob was our designer. He came up with a fantastic design plan. He also listened to the changes that we suggested and integrated it very well into the overall design. Ted was the construction manager. He was very responsive to our phone calls. When I suggested that he look at our down spouts; he was there the very next day. The project was completed faster than I would have thought! ( 8 weeks.) The only critique that I could come up with; is that the base for the travertine was not crushed stone. This however did not affect the look or beauty of the travertine. All subcontractors did excellent and meticulous work. Hector; the plumbing contractor went above and beyond what he had to do by finding and capping off a leaking irrigation line. Kevin did the pool school and also programmed the Aqua connect. He also set up the salt system. He was very informative and was very quick to get back to me with what ever questions I may have had. Nancy and Laurie at the front desk were a pleasure to work with. Overall I would highly recommend Gulf Stream. This is my third pool and they give the most value with excellent work.

They did a nice job with the subcontracting. They delivered on everything they promised. I had to wait a month to start the project because the company producing the pavers and coping tiles were that far behind in the production of the material we selected. They have excellent sales people that know their business. The production side was good, but they could improve on more frequent communication to keep clients more involved with the project. We are happy with our renovated pool project.

I stopped into the store and met a salesman, Scott High. He came by the house to give an estimate and I never met a person who either doesnt listen or doesnt care about what the customer wants. I asked for a pool deck remodel with new pavers and french drain along with rebuilding a spillover spa wall. Scott cam,e in and constantly told me 1. I needed a complete pool resurfacing with Pebble-tec, He KNEW why the drain wasnt flowing (he had gone to many womens houses and he showed them) ps he was wrong He then said he would install two sumps for water , one at each end ( the drain doesnt go to both sides , plus there is already a drain pipe installed, the problem is the drain gets filled with silt. Anyway after all that , he never even sent a quote which was for the better as he would never get any business from me

I requested a quote for a new pool. the sales person was punctual for the initial contact at my home and that's where it ended. He took measurements and spent about an hour at the house and now wont respond to emails or phone calls. They never provided a quote.

Gulfstream Pools resurfaced my pool deck, replaced all my mechanicals, added both a solar and a heat pump pool heater, as well as a new screen enclosure. I cannot say enough good things about the workmanship and customer service that I received. Tim, the owner was attentive to all my needs and issues. Highly recommend them!

The sales process started off good and then it got slow. Waited weeks for a quote and design. Then again for a 3D rendering. It was over the holidays so I will give them the benefit of the doubt that our sales guy was just off his game. When I called the office to follow up on what was taking so long they were more than happy to help and got back to me right away. We got quotes from multiple companies and they came in on the lower end with the upgrades that we were looking for. We were happy with the price once we got all the details finalized. They submitted the paperwork to the county and etc right away there was no delay on that end. They even started our project 2 weeks early. The construction was very smooth. Any issues we had they fixed right away without hesitation. We even decided we didn't like the top of our wall and they fixed it for us without charging us extra. We were very happy with the crew they never left a mess behind which was important since we had 3 children. The contractors would let know they were there and when they were leaving. They kept me involved in the process with updates etc. Ted the supervisor would come out to the site any time I asked. We love our end product, we get tons of compliments on it. We will enjoy our pool in the years to come.

I would use them again if I ever needed any maintenance on my pool. The work was outstanding. They could improve on their communication and letting me know what's going on.

Work was done on time and within $600 of budget. Started on time. Site manager was pleasant to deal with. The pool and the retaining wall was beautiful.

Gulfstream has a new sales guy/project manager who I know - Paul Chouinard. Paul is great, he has been building pools for a long time. He is knowledgeable, professional and responsive. With Paul on the job, you can be totally confident in Gulfstream.

I am not the easiest customer to deal... these guys came through. Wife and I looked at 6 companies in total and ended up with gulf stream. They did a few pools in our neighborhood. Their pricing was right on par with all the other quotes. we ended up going with them because of the longevity they have been in the business and positive reviews from neighbors. When we signed with them they set proper expectations and even gave us a packet giving us a full construction agenda and what to expect. When the job was done they sent us a waiver of lien showing all subs had been paid. Signed contract end of October. It took my wife and I a while to finalize colors because we were indecisive. Gulf stream broke ground around thanksgiving and were filling the pool up with water christmas eve. Took them only about 1 month to complete the job. Bruce was our salesman and was very helpful and came up with great design. Ted was the project coordinator and was great about finishing this whole job in just about 1 months time. I hear that is a rarity in the pool business. This guy was awesome. Wayne was the pool school guy and also helped with a few service items. He is excellent with customers. Whenever you have a construction project there will always be things that need to be taken care of after the job is done. I needed caps for where the volley ball net will be installed. A piece of my landscape curbing needed to be fixed and there were a few other minor things. They took care of all these items very quickly. Our pool is awesome and gulf stream did an exceptional job and was very professional - you should visit their showroom. *My only piece of feedback. After the job was done we wanted to have a small paver pad to match the existing pool deck so I could park the grill. I called the sub directly that put the pavers in (they did a great job) several times. They never called me back to quote the job.

I called them two weeks ago about something and I still haven't heard back from them. They did a decent job on the pool, but their customer service was so bad. It was ridiculous.

Have left several messages for Gulf stream. I am a return customer. Never called back. Not a great way to treat a customer that has spent $20K with you in the past.

Gulfstream did a beautiful job on our pool. We love it!!

Crew was always professional and did a great job when on the job. Cleaned up after themselves each time, with no complaints from neighbors! We had obtained another bid from a quality company that was approx same price BUT did not include the hot tub built into the pool area so we believe we got our monies worth. We have had a couple of warranty or call back issues (minor) and Gulfstream responded promptly. Would recommend them to others.

Gulf stream was excellent, my pool took approximately 6 weeks total to build from start to finish. Bob from gulf stream came out to my home was very informative and explained everything I had an estimate that day. I designed a Salt 16x30ft pool with seating and a sun shelf, pebble tech, and a self cleaning system. I did have to follow up and remind for the virtual photos and software used for the pictures of the pool could have been better quality. Ted organized the schedule and supervised all completed steps right to the end and was available for any questions at any time. But the pool itself turned out beautiful you get what you pay for. I spent a little more today to save more tomorrow, love my Travertine tiles. The screen is wonderful. There was a couple things that needed adjustment and they came right out to do it. I could not be happier with my purchase. I have no buyers remorse at all. The in ground pool cleaning system works very well.

There were many problems, the biggest was Tim was selling work that he was not licensed nor qualified to perform. At the end of my job Gulf Stream was red tagged by the inspectors for not having the post on the porch inspected as part of the final. Upon further review the inspectors found that Gulf Stream never pulled a permit for changing the Post, they are not allowed to as a Pool contractor. It took over a year for this to get resolved, during that time Tim tried to get me to pull a homeowner permit for this work, after I refused, he told the inspectors that I was doing all kinds of un-permitted work. I was told by the inspector that Gulf Stream lost their ability to pull permits for new work in my area and if this was not resolved soon it would be going to the state licensing board. I would not recommend allowing Gulf Stream Pools and Spa's to do any work. The other issues with Gulf Stream are : The construction supervisor was not on the job, he showed up when it was time for a check and when you did call him with a question or issue he was combative. The sub crew that performed the re-screening and post replacement were not professional. The only sub on this project that were professional and did quality work was Sierra Stone. The quality of craftsmanship on the spa build was poor at best, the guy who installed the jets after the pebble tek, took a grinder to the surface to make his jets fit, due to the wrong angel of install of the piping. Once the project was complete the crew that was hired to clean up the side yard from sidewalk to fence, did not remove all of the concrete and paver scraps. The spent the time to cover them with dirt vs. removal of the trash.

As I'm out scrubbing my black with mildew pavers, I just had to revise my review to say I would not use Gulfstream Pools again. They told me the high end pavers I put in (cost $12,000) would require very little maintenance. Wrong! After 3 weeks of being in they were green, then black with mildew. But it was summer so we couldn't have them sealed. Once it turned cooler, we had them pressure washed and sealed by a contractor they recommended. He charged $1000 to pressure wash and seal the pavers. He must have sealed them with water because two months later they were green and black again. So, we had another company pressure wash and seal them in April -- for $800. Literally, 6 weeks later they are green/black with mildew. The pressure washer won't pressure wash again because it will remove the sealer and the sealer guy says the mold is growing on top of the sealer. If I knew pavers were going to be such a hassle and such a DISGUSTING sight...it is so embarrassing to have green and black mildew ALL over our pavers, I would never have put them in. Gulfstream told me they were low maintenance. They recommended a guy who did not seal them properly. When I called and told them about my experience they could have cared less. Oh, well, we fired him anyway was their response. I trusted them to guide me and give me honest advice about what product to pick. They steered me wrong and now I regret ever having gotten pavers. What a chore and an expense. Gulfstream was not responsive at all when I had this issue. They'd been paid their final installment and that's it. I'd think twice about using them.

On January 4, 2014 my husband and I visited the Gulfstream Pools and Spa store in Oldsmar, Florida. We briefly spoke to a sales person by the name of Bob. We explained that we wanted to renovate our pool and deck. We wanted to resurface the inside of the pool with Pebble-Teck, replace water line tiles in pool and spa, have a railing installed into the pool, and have pavers placed on the large pool deck. We were told that the President , Tim Tennant, would call us on Monday, Jan. 6th or Tuesday, Jan. 7th. It is now January, 10th and we have not received a call from Mr. Tennant or his company to set-up an appointment for a free estimate of the work to be done. I would never deal with this company ever and give them an and quot; Fand quot; rating !!!!

It went fantastic! They started the end of July and finished by Labor Day even during all the rain we had this summer. All of the workers, employees and sub-contractors were absolutely awesome! We honestly couldn't be happier. We love our new pool and we will definitely refer others to use Gulfstream Pools! Thank you!

The job was begun on July 8, 2013 and finished on August 21, 2013. There were workmen on the job almost every day during the project. The biggest complaint would be not being advised ahead of time as to what work would be being done next and if someone needed to be home to let workers in. When the project was completed we were supposed to have pool school. The pool school amounted to one of the workmen giving a very short instruction on how to change the filter and when to add chemicals and how to brush the pool. On a second shorter visit he only briefly explained changing the pool from chlorine (the first two weeks the pool had to be chlorine, then converted to salt) to the salt and no instruction on operating the robot or how to maintain the pool. The pool is beautiful and we have received many compliments on it. It was built to the exact contract details. The only thing that would have made the project better would have been better comunication by the company and the sales associate.

It was so far, so good. The owner always picks up my calls directly or gotten back to me in a short time if I have any questions on schedules or any concerns. They're very responsive. We put up with five different bids and they came back competitive. They explained to us a lot of different options to save money or to spend more if we were willing to. There was no real sales angle or pitch. They just gave us a lot of options and they walked us through. It's beautiful. The owner is really good but the foreman is not as good. I would definitely use them in the future.

They do NOT service what they sell. We had them out in 2012 to repair a light. They said it was a bulb but it shorted out again and we have left 3 messages. They obviously only care to get your upfront money and then do not stand behind their product. Prior to this we had them bid a project on our new home which they never and quot;listenedand quot; to what we wanted. When building the original pool they punctured a wall which later cost us $3,000 in repairs and never even got a and quot;sorryand quot; from them and we had to have someone else do the work. Definitely not a pool contractor to consider.

My wife and I walked into their showroom to talk to someone about rehabbing the pool in a house we had just purchased, when we were met by about the rudest woman I've ever had the displeasure to meet. When I told her why we were there she acted, like we were really putting her out, then she pointed us to a room where they had various tiles and such strewn about while informing me they did not have anyone there that could talk to us, then turned and walked away... as my wife walked up she looked back at me, then my wife and rolled her eyes. I don't understand HOW a professional company can have an actual Showroom while mentioning it on their website, while inviting customers to come visit it.....then get treated like that! Needless to say, we simply walked out. We have since gotten three estimates from PROFESSIONAL Pool Companies and are having our pool & decking redone the beginning of July. All I can say is I would NEVER,EVER recommend Gulfstream Pools & Spas to anyone. Bad Company! Terribly unprofessional!

A rep came to the house, measured and told us what would fit in our yard. He called the county to make sure we had all the proper footage. He then did a drawing and called us to the shop within about a week. We picked out everything we needed at that point, like pavers, tiles, colors, etc. They then got all the permits. A few weeks later they started with the excavation. They give you a folder with a step by step process. Also included is at which step you have to make a payment. Most of the work was done while we had to be away at three different times. It was great that they kept working even though we could not be there, and if they needed anything they would just call us. We are thrilled with the finished product. It is exactly as the drawing he showed us.