Friend's Plumbing Inc

We had a water leak in our garage. This happened about 5:00pm, and we were distraught not knowing what to do. We then called Friend's Plumbing, and they informed us that they could send someone over that night, however it would be around 10:00. They were right, and a young man named William Parker arrived at out door step. He was very professional, pleasant, and considerate of our needs. He was meticulous, skilled, and extremely professional in every area. We would call for him anytime in the future if we have a plumbing need.

I have hired this company a coupla times. Both times they have been responsive, clear and professional. They are a smidge pricey, but you get what you pay for. The plumbers do try to watch the cost and on one occasion was able to knock off some $$, and lets face it he didn't have too. I have been taken advantage of several times and this is one of the few company's I don't have to call back out to fix their work.

Our garbage disposal died over Memorial Day weekend. I did research on what disposal to buy & on plumbers. I decided on Friends Plumbing for several reasons including 1)They sell Insinkerator disposals, 2) Past experience with the company, & 3) Strong reviews over several platforms. I called them on Tuesday and was pleasantly surprised to set up the appointment for Thursday. They ordered the disposal I requested. On Wednesday I called them to ask them to add replacement of the main shutoff valve. Doc came as well within the promised time to complete the work. He was courteous, professional & very efficient. We were very pleased with the results. There was no hard selling and they listened to fulfill our needs.

Friend's generally has a good/very good reputation in the area. However, our personal experience was not good whatsoever. They came out to give me a quote, and about a month later, I selected them and called the to install the faucets. Upon arriving, the plumbers said that the quote was not accurate - it was way too low. Quote for the Roman Tub faucet installation was $399. They wanted to now charge me over $1200! They said that the plumber who provided the quote was no longer with Friend's Plumbing. So, bottom line, Friend's chose to NOT HONOR their quote, and chose not to do the job. I had taken time off work to be here, so I lost $$ as well. To top it off, no one from management called to apologize. While they apparently do good work, please be careful because you cannot rely on their written quotes.

I called to schedule a plumber for 3 pm, to remove old water heater, and connect new heater that I had purchased. Plumber did not arrive until almost 7 pm. He stated me a total price, which I thought was totally overboard, but since he came so late, and I would need hot water at least in the morning, I agreed to have him do the work. He said he would be installing an expansion tank, and when I told him that I did not want that, as I am planning on changing to a tankless system in the near future. He said that was fine, but that I would need to sign a waiver, which I said I would. He said the tank would have cost me nearly an additional 100.00. Before he came, I had already disconnected the power and drained the tank, so he only had to remove the connections and move tank and install new tank. When job was complete, I saw that he had gone ahead an installed the expansion tank that I expressly told him not to install. He said he felt bad, and just tossed it in. BS !! That was obviously included in the initial quote which was the final amount that I paid. I will never use this company again.

Called and was told they were busy, but would be out 'shortly after lunch'. 12pm, no plumber. 1 pm, no plumber. 2 pm, no plumber. Called and politely asked for an updated estimate of arrival. Was told they'd check and call right back. 3 pm, no call, no plumber. Called and was sent to voicemail. Left a polite request for updated information (meanwhile the leak has gotten much worse and is now a fountain in my front yard). 3:30 pm, no return call. Called another plumber, who said they'd be out within the hour (and they were). Called to cancel appointment, the lady seemed surprised that I would do that. She asked me "You mean nobody ever called you back?" Yep, nobody ever did. Sure seems like a customer service focused business should do better than to break promises and then not contact their customers. Sorry, can't recommend this company.

The sewer main backed up and flooded the first floor of my home. Friend's responded immediately, snaked out the line, and stopped the flood. Over the next few days, we noticed recurring issues on the 2nd floor, so we called back. Friend's responded quickly and professionally, and came out for several days, going well above and beyond to find the root of the problem and fix it. Throughout the whole ordeal, the plumbers, technicians, and office staff were friendly, professional, and knowledgeable. We worked primarily with Mario and Nicky, who were very thorough in their work and also in their communication with us throughout the ordeal. There were several other plumbers and technicians who also took time out of their schedules to help figure out what the problem was and make sure the work was done in a timely manner. I have used Friend's plumbing for years before this incident, and will continue to use them for as long as I live in their service provider. Here's a bit about what to expect: - When you call in, you will speak to a live person and not a robot. Depending on the time of day, you'll either reach someone in the office or whichever plumber is on call for off-hours emergency. - Your plumber will be on time. If for whatever reason there's a delay in getting out to your property, they will communicate it to you. - Every plumber and technician I have worked with through Friend's has been friendly, professional, and knowledgeable. If you have questions, they will have thorough and easy to understand answers. - Your plumber will explain the services required, why they're needed, and what they cost. They will show you a pricing book that has a detailed breakdown of the costs and descriptions of every service they offer, so you know what you're paying for and why. Their pricing is consistent and fair. - The work will be completed with a high level of workmanship and in a timely manner. If you have any questions or concerns about the work done after the fact, you can call the office and speak to someone. I can't praise this company enough for everything they've done for me over the years. But I will recommend them any chance I get, and I will continue to call them any time I have plumbing needs.

Great! Prompt, friendly, knowledgeable. I would definitely call Friend's back for the next need!

I thought it was a little expensive. I have a yearly contract with them, so that includes a discount on parts. When they come they always check the water heater, they check the sinks for leaks, they’re very thorough. They are very thorough and very professional. I have no complaints. They’re fine.

We have used them for years. They are responsive. They are good people.

Holiday weekend and my normal plumber didn't answer. Called Friends Plumbing and was assured they could come same day to fix. Plumber arrived quickly, gave me rate, and fixed right away - cleared main drain. Super friendly and very professional!

Reached Friends' after-hours and they responded within about 1hr and fixed the issue (which was a clog that had to be cleared from the roof) quickly. They also helped out with a simple repair to the garage utility sink (non-emergency) while we had them out there. Super nice, and professional. Couldn't have gone any better

Although I guess their pricing was competitive I just thought it was a little high for what they did. As far as service was concerned the service was about average.

Very honest. They could have easily tricked me into costly repairs. Work properly done. Recommended by several,people,in the neighborhood.

They'll come immediately if you need them.They fixed the leak in the hour. I've had them replace toilets and sinks and have done all my plumbing in my house. When they installed my toilets, they gave me the best price of anyone that included installation. They're giving you wholesale prices that include installation. Their guys are so nice and try to educate you also on things you can do about your plumbing.

Price very reasonable. We had to call him back for another thing wrong with it.

Excellent! I received a quick response after placing a call to Friend's Plumbing for a possible water leak in my home. Bill and Darius were very professional and found the source of the leak in a matter of minutes. A pin ***** in a copper water line in the wall between the bathroom sink and master bedroom was the source of the leak. Bill and Darius repaired the leak and even cleaned up the debris another plumbing company had left inside the wall from another repair 10 years earlier. I am a very satisfied new customer and would recommend Friend's Plumbing to anyone needing an honest, professional and reasonably priced plumbing service.

There is a sticker from them that they did the install so I called to have them come out and look at it. They can't come for a day and a half at the earliest. They advertise 24/7 emergency service, not sure how to get it. Jones & Sons came out and replaced the heat unit in 30 minutes. We are planning 2 bathroom renovations and we will go with the company that was there for us.

They have provided good service overall. There have been a few occasions where it wasn't the best, but they were responsive enough if I wasn't happy and they took care of it.I call them on annual basis to get our plumbing checked out. They are pretty responsive, if you need something, they try to get in right away if it's an emergency, and if it's not, it usually only takes a couple days. I am happy to have somebody who is professional and gets the work done. Some of the employees are not as professional as other employees there.

George Broadley, the technician arrived as scheduled (actually a little early which is even better) and introduced hinslf and handed me his card. He went around the house with me as I showed him what I needed fixed and/or replaced. He gave me a couple options and after I decided what I wanted he worked up a quote for me. He spent the next couple hours going from task to task until all was working again. He gave me my bill and explained that all work was under warranty for 90 Days. I found him to be very professional and courteous and would no hesitate to call this company again if I needed service.

Bathrooms and showers started to gurgle and back up early Friday morning. We called Cesar Gomez plumbing. He answered the phone but said he was closed. He then recommended Friend's Plumbing (also on Angie's List). I called Friend's and spoke to Tom. He said he could get someone out between 1-3. I waited until close to 3 and called Tom back. He indicated the technician was on his way. Nicky came over and quickly got to work. He searched for the sewer trap but couldn't find it so he climbed on the roof and started to run the snake through the trap on the roof. It was a very stubborn clog and he must've run the snake for an hour and half before he was finally able to unclog the main line. Nicky worked very hard to get the line cleared. He suggested we have the city out to check the sewer line in the street which we did. We would definitely call Friend's Plumbing again.

arrived on time; worked quickly to define problem and corrected. VERY PROFESSIONAL

Terrific. They said between 8:30 and 9 (per my request), arrived shortly before 8:30, called on the way per my request also (house is hard to find). Mario was terrific. Checked out the lift station, they had installed it before and it was 12-13 years old, they usually only last 10. First time had any problems. Got the information from the previous install so I didn't have to go without plumbing as long. Came inside to look at the other items, since he had to go pick up parts. Put on booties so he wouldn't mess up my floor! Very nice. I have had other plumbers who made a mess just doing a small fix. FYI, they have a service/discount program, one time fee, well worth it. Call Friends plumbing and you won't be disappointed.

Responsive to my problem. Quickly did the work. Answered my questions.

Nicky, the plumber sent out did a great job. instated new valve on the water heater so it will pass inspection this time.