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The Pampering Plumber

Plumbing, Water Heaters, Drain Cleaning,

About us

Your Tampa Bay Area 24/7/365 full service plumbing and water filtration EXPERTS! Our focus is on a pleasurable experience for all of your Tampa plumbing needs from drain cleaning to energy efficient water heating solutions, water filtration and more! Our technicians wear blue booties and use tool carpets to protect your home and they will always clean up after themselves. We will change your perception of the typical plumbing service company and will earn your trust in the process. That is a promise!

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Plumbing - Drain Cleaning, Sewer Cleaning, Water Filtration, Water Heaters, Water Softeners & Conditioners, Garbage Disposals, Green Plumbing Solutions, Repiping, Toilet Repair & Installation, Shower Repair, Leak Detection & Repair, Reverse Osmosis, Pumps Repair & Replacement, Mobile Home Plumbing, Solar Pool Heating, & Back Flow Certification.

Services we don't offer

Air Conditioning & Irrigation Installations.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7423 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
4%
3
2%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 51-75 of 423 reviews

nancy C.
03/2017
4.0
plumbing
  + -1 more
Fine. I hate writing reviews for average service
Description of Work: Move pipes and install Bathroom sink

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Pampering Plumber
Thank you for your business. Was there something we could have done differently to have provided you with better service? We appreciate all feedback. Thanks!

Chad R.
03/2017
5.0
plumbing
  + -1 more
Fantastic service! Eddie G. was completely professional and did a fantastic job. Cleaned up everything (including the roots he dug up)! Answered my multitude of questions during the job. Found The Pampering Plumber on Angie's List and I am so glad I did!
Description of Work: Installed a clean out and new sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Response from The Pampering Plumber
That's great to hear! A sewer line replacement can be messy and inconvenient for anyone. Glad we could help make it as painless as possible. Sincerely, Briana Suojanen

Jeffrey H.
03/2017
5.0
plumbing, sewer cleaning
  + 0 more
I actually used Angie's List to find them. They were a good company and I would call them back, but I think I probably could have gotten somebody for a little bit less. Everything they fixed is still working five years later. I would definitely use them again.
Description of Work: They replaced two hose bibs, installed a meter box and an irrigation valve. They also put a camera through my sewer line to make sure there weren't any problems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$644

Marisa H.
02/2017
5.0
plumbing, small appliance repair
  + 0 more
Eric was amazing. Called before he got to the location, very professional, checked water, left everything cleaned and was super friendly. The entire process took less than an hour!
Description of Work: Kitchen Sink Faucet Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Krishna S.
12/2016
2.0
plumbing
  + -1 more
Poor communication & advertising.
Description of Work: The company installed a water heater for us in March 2016 and we were pleased with their service. We called for an estimate on a water softening system and were told it would be $2035. They advertise a special of 10% off or you can get the system free (if you are the 10th person doing the install). What they don't specify in the advertising is that the customer has to agree to pay the full asking price (no coupons) and the installer will then call 'the person with the list' to check if you are the 10th person. The customer has no way of verifying if this list is legitimate. The lady I spoke with was rude and did not clarify this in the beginning. Regardless of company policy, forthcoming communication is key to good customer service. Decided to go with another company.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0

$2,035

Response from The Pampering Plumber
The information provided in this response is incorrect. We hand every one of our customers a handful of scratch off card coupons that explains the program in detail. This list is managed by one person and one person only in our office, that way it remains as honest and accurate as possible. The proof of legitimacy can be seen on our Facebook page and our website where we've posted pictures of 100+ winners that we've had thus far. The 10% off offer can be opted for prior to taking the "1in10 program" gamble. This 1in10 program and the 10% offer is based off of a standard unit and installation. As stated, this is all explained in detail on the scratch off card coupons that are left with every customer. I reviewed this particular customer's account and can confirm that she's received the scratch off coupon with the detailed information about the 1in10 program, because she's used the coupons on previous service calls. Sincerely, Briana Suojanen

Karen W.
12/2016
2.0
plumbing, water heater repair
  + 0 more
Terribly. It was a Saturday. The on-call plumber quoted a price. I asked if the price reflected the advertised condition of no extra after-hours fee. He said yes. Then said if I had called 20 minutes later, it would have been much more! He did not have the right size heater with him and said he would have to come back on Monday. Since the heater was leaking badly, I said I would see if I could get a relative to come do it for me sooner. (I couldn't) He said great, that would save me $500! He obviously did not want to do the job. After telling me my water softener was hooked up wrong and started punching buttons to reset the frequency of recharging, he charged me a $59 service charge. My water softener had been working just fine, but now I have no soft water! This is the worst experience I have ever had with a plumbing company.
Description of Work: New Hot Water heater

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0


Response from The Pampering Plumber
I apologize for your bad experience. It's my understanding that one of our owners contacted you to get some more information regarding this service call and ended up refunding you the $59 dispatch fee that you had paid. I'm not sure where you've seen a "no after hours extra charge" because that is not one of our policies. Generally on an after hours call, the $59 dispatch fee is in addition to the work quoted instead of getting waived as it would during normal business hours. I can assure you that this particular technician was reprimanded for the way he handled your service call and we would hope that you would give us another opportunity to earn your business in the future. Sincerely, Briana Suojanen

Jeanne D.
11/2016
5.0
plumbing
  + -1 more
They did a great job, and were able to get everything taken care of quickly. My pipes upstairs were leaking into my downstairs. There was nothing I was not happy with. I would recommend them.
Description of Work: I had a leak that they came out and fixed right away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from The Pampering Plumber
We appreciate your kind review! Leaks are never fun, especially ones that may be causing extra damage in a ceiling. We hope you'll keep our information on hand for any future plumbing needs. Sincerely, Briana Suojanen

Binda C.
09/2016
5.0
plumbing, water heater repair
  + 0 more
Love the Pampering Plumber. Eddie is a great technician & always professional as well as thorough.
Description of Work: Annual Hot Water heater maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

Response from The Pampering Plumber
Thank you! Eddie is our senior technician and has been with us for almost 20 years! We truly appreciate your business over the last 7 years. Sincerely, Briana Suojanen

Gunther R.
09/2016
5.0
wells
  + -1 more
They were courteous, prompt, and came on time. They always called when they were on their way.
Description of Work: They came out for a water heater and water softener. I had an emergency service so they came after hours and then they came out a few weeks later to make sure everything was going good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maureen H.
09/2016
5.0
plumbing
  + -1 more
The work was done promptly and efficiently. AJ did a very professional job replacing our water heater. He was prompt, professional and efficient.
Description of Work: Water Heater needed replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Scott B.
08/2016
4.0
plumbing, water heater repair
  + 0 more
We got them off of Angie's List. We had them come out a few times around a year ago for a few different things. The price was a little bit high. I did have to have them come out to fix something. It was something minor and they took care of it. It wasn't a problem, but the price was my main concern.
Description of Work: They put in a sink, a new faucet in the bathroom and they did a hot water heater, in the garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary M.
06/2016
5.0
water heater repair
  + -1 more
The company was responsive and professional. They replaced my water heater quickly and at a great price when compared to others. Great company. Were not pushy with upgrades or additional services. The company followed up for feedback. Would definitely use again.
Description of Work: Water heater was leaking. It was old and needed replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$820

William K.
06/2016
5.0
plumbing, home remodeling
  + 0 more
This is the third or fourth time we have used them for various repairs and upgrades of items. Ed is the plumber that has always provided these services. They/He has alwways been on time, very efficient, neat, congenial, and done a skillful job. We will use them again for our plumbing needs. Thank You!
Description of Work: Installed a new toilet, bathroom faucet, and repaired a leaky valve in the tub.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$422

Vicki D G.
05/2016
5.0
plumbing
  + -1 more
Set a convenient appointment. Called 30 minutes before arrival. Was on-time, very professional, very clean and knowledgeable. Pleasant and efficient. Applied Angies List discount. I was very pleased and have already told my friends and neighbors to use this provider.
Description of Work: Installed new garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$263

Scott H.
04/2016
5.0
home remodeling
  + -1 more
Eddie was prompt, friendly and efficient. This was an overall great experience and I wouldn't hesitate to use this company again for any future plumbing needs.
Description of Work: Replaced kitchen faucett.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

JOYCE B.
03/2016
5.0
plumbing, water softeners
  + 0 more
It went GREAT!! I was very impressed with the company's employees with whom I interacted. Claudia was "a people person" who was very helpful, and Eddie did an excellent job installing my new water softener. He explained it every step of the way. And as The Pampering Plumber advertises, every 10th water softener is free!! I was lucky enough to be a winner and my water softener and installation were completely FREE!!
Description of Work: Replaced my broken water softener with a new water softener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Pampering Plumber
Congratulations again, Ms. [Member Name Removed]! We appreciate the awesome feedback, as well :)

DIEGO D.
02/2016
3.0
plumbing
  + -1 more
They told me that they tightened up some things and that there would be less of a leak. They said that eventually I would need new fixtures. They gave me a price of 283.00 to get those new fixtures installed, and that was after a $59.00 discount. I found this to be very high. Another company estimated that it would cost $165 for the same job. I feel that I would have been way overcharged. This is not very competitive.
Description of Work: They were checking a faucet water leak.

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Pampering Plumber
We appreciate your feedback. We don't promise to be the least expensive plumbing company around, but we do promise to provide you with the best quality of service, which is why we provide our customers pricing up-front to avoid any surprises. Our technicians are take extra care and caution to be sure that your home is treated as if it were their own. We also offer $40 off to our Angie's List members (coupon can be found in the monthly magazine). We hope that you will find that coupon in next month's publication and give us another shot at earning your business. Sincerely, Briana Suojanen

Joanne H.
01/2016
3.0
plumbing, drain cleaning
  + 0 more
Called on a Saturday around 5PM. My toilet was overflowing and I knew there was a clog in the line. Called and Art Rears responded and told me he was finishing up a job and would be over in 45 minutes. He was at my home within the hour. He did tell me up front that it would cost an extra $70. I suppose it was because it was a Saturday. Never said. I did not ask as I was in a panic mode. Art was very professional and courteous. He went outside to look for the mainline pipe and could not find it. He removed my toilet and snaked the line. There were some roots and he told me to contact the city of Oldsmar. The only problem I had, was the cost. $373.00 for the time he was at my home was in my opinion, extremely expensive. If it weren't for the cost, I would consider using him again and would recommend him to my friends.
Description of Work: Snaked out stoppage in the line

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$373

Response from The Pampering Plumber
Nobody looks forward to calling a plumber, because typically it's unexpected. I'm sure it was especially frustrating to have to call a plumber after normal business hours. Thankfully, we have a service techinician on call 24/7/365 to handle any and all plumbing emergencies and there's always someone answering the phone. I'm glad Art was able to get to you with the hour to clear your stoppage. We have a $59 dispatch fee on any service call, if it's within normal business hours, that dispatch fee is waived once the estimate is approved. However, if it's after hours - we cannot waive the fee. I'm glad to hear everything was explained up-front prior to doing any work, we do that to alleviate any surprises. We appreciate your review and hope that because the level of service you received you'd be willing to give us a call in the future. Sincerely, Briana Suojanen

Melissa C.
12/2015
5.0
plumbing
  + -1 more
Phone staff was friendly and helpful. Eric came out in the timeframe stated with initial phone staff. He was friendly, gave detail on what issue was and how he would fix the issue. Informed me of the lifetime warranty Moen offers for their parts and what they would credit is for part if we were able to send new part. Will definitely use them again for any household plumbing needs!!
Description of Work: Replaced valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from The Pampering Plumber
Glad to hear everything went well for you (Removed members name), We hope you'll use us again in the future. Thanks, Briana Suojanen

Heidi V.
11/2015
5.0
plumbing
  + -1 more
They were very helpful, prompt and I enjoyed working with them. Everything went really well.
Description of Work: Fixed the toilet and checked the water.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Response from The Pampering Plumber
We appreciate the review (Removed members name)! Thanks, Briana Suojanen

George G.
10/2015
5.0
plumbing, water heater repair
  + 0 more
Removed and replaced hot water tank. Very satisfied with the work. Eric explained the settings on the tank control panel which included a ?vacation? setting?nice feature. I?ve used Pampering Plumber in the past and have been very satisfied with their work.
Description of Work: Replaced gas hot water heater. 50 gallon tank with expansion tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from The Pampering Plumber
Thank you for your kind review, I'll be sure to let Eric know! That vacation setting is a pretty handy function that everyone loves. Thanks for choosing us! Sincerely, Briana Suojanen

Patricia T.
09/2015
3.0
plumbing
  + -1 more
He didn't even replace part of the bath tub hardware there. If they sent the second man that they had to have come out to correct it, it might not have had as many mistakes.
Description of Work: They were supposed to put in 2 new bathroom faucets and kitchen faucets and a few other outside faucets.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Stephanie H.
09/2015
2.0
plumbing, drain cleaning
  + 0 more
My husband was home for the estimate. I was not there. The technician reviewed the situation and left a written estimate for $481.25. I had trouble determining why the high price? I opted to do it myself. Cost $130 for supplies + 4hrs DIY time + $59 for an estimate.
Description of Work: Provided an estimate to replace a garbage disposal. Cost for estimate = $59.00
Rating CategoryRating out of 5
Yes, I recommend this pro
$481.25

Response from The Pampering Plumber
I'm sorry to hear that you were dissatisfied. After taking a look at your account, it looks like the estimate given was not just for a garbage disposal replacement. The garbage disposal needed to be replaced, but it was also discovered that the drain lines were back pitched, meaning that it would not drain or function properly if that was not resolved first. The estimate given was to supply and install a garbage disposal, as well as repairing the drain line, which is why the price may have seemed high. We explain our $59 dispatch fee upfront before booking any service calls. It gets waived if the estimate is accepted at the time of our site visit. If there's any other questions or concerns, feel free to call me at 727-232-8400. Sincerely, Briana Suojanen

Douglas S.
09/2015
5.0
plumbing
  + -1 more
My toilet began to leak badly out of the space between the slab and the toilet. I tried to repair it myself and promptly threw my back out. I called the Pampering Plumber because they are just down the road from me on SR54. It was Labor Day weekend so I was more than surprised when they came Friday! The plumber gave me a written estimate before starting any work and had to do quite a job because the floor is a quarter inch off. He put in two wax seals and grouted the toilet to give it support. So far, so good. We are new to Florida having come from NY and have been shocked by the price of everything here. However, Pampering Plumber was reasonable and didn't hit me over the head like so many others do in Florida. I was very happy with Pampering Plumber for their clean, quick, professional, honest and reasonable costs. Thanks Pampering Plumber!!!! Great job!!!! Update...have used them twice more and still no complaints. Nice job!
Description of Work: Replaced the toilet wax seal/gasket

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$174

Response from The Pampering Plumber
Oh no!! I hope your back is feeling better.. Glad to hear everything is still working great. We're here 24/7/365 for any plumbing service call, so don't hesitate to call on holiday weekends! We also have someone answering your phone calls. Thanks for choosing us and welcome to the Tampa Bay Area! Sincerely, Briana Suojanen

SARAH N.
07/2015
5.0
plumbing
  + -1 more
Plumber was friendly and answered all of my questions. Everything is working great!
Description of Work: Replaced garbage disposer (with homeowner provided one). Performed Toilet tank rebuild.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$434

Response from The Pampering Plumber
That's great to hear, Thank you for choosing us as your plumber!

Contact information

13128 St Rd 54, Odessa, FL 33556

http://www.pamperingplumber.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
CFC1427335
Trade License Locale
Florida
Trade License Authority
Florida: General
Trade License Expiration
08/31/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Kitchen and Bath Remodeling,
Appliance Repair - Small,
Sewer Cleaning,
Appliance Refinishing,
Wells and Pumps,
Lawn Irrigation,
Bathtub Restoration,
Energy Efficiency Auditing

FAQ

The Pampering Plumber is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Pampering Plumber accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, The Pampering Plumber does not offer free project estimates.
Yes, The Pampering Plumber offers eco-friendly accreditations.
No, The Pampering Plumber does not offer a senior discount.
Yes, The Pampering Plumber offers emergency services.
No, The Pampering Plumber does not offer warranties.
The Pampering Plumber offers the following services: Residential & Commercial Plumbing - Drain Cleaning, Sewer Cleaning, Water Filtration, Water Heaters, Water Softeners & Conditioners, Garbage Disposals, Green Plumbing Solutions, Repiping, Toilet Repair & Installation, Shower Repair, Leak Detection & Repair, Reverse Osmosis, Pumps Repair & Replacement, Mobile Home Plumbing, Solar Pool Heating, & Back Flow Certification.
Air Conditioning & Irrigation Installations.

Contact information

13128 St Rd 54, Odessa, FL 33556

http://www.pamperingplumber.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day