SOUTHERN CLOSET SYSTEMS INC

Susan, the designer, arrived at the scheduled time and I showed her the two walls I wanted to have cabinetry made for. I showed her by pointing on the walls where I wanted the cabinets to start and end. She tried to discourage me from having the project done when I said I might be selling the house within the next year. It is my problem whether I install something for the purpose of resale value and not hers. She is not a real estate professional. Once she prepared her original design at my house, she made me feel like the approximately $3,000 cost wasn't worth their time. It was like she was doing me a favor because I am an acquaintance of one of their employees. Once she left, I studied the drawing better and realized her design measurements amounted to a tiny little corner unit, not what I had asked for which would have covered nearly two entire walls from floor to (almost) ceiling. I left messages on her number and the office number since it was after hours. She did call me right away in the morning and said she would redesign the unit apologizing for the miscommunication. The new design price only added approximately $1,000 and was still within my budget. We spoke on the phone to confirm my understanding of the design and also some things she mentioned in her email regarding size of doors, etc. She was condescending as if I should know everything about how a cabinet system works. After she submitted the contract to her office, she notified me that the wood textured material I had chosen had been discontinued and that I could cancel the contract if I chose to. She suggested a different look and material texture which would bring the price to nearly $5,500. After consulting with another company, I found the material I wanted, a better design, and a better price, so I cancelled the contract and she said she hoped it worked out for me.

We called Southern Closet Systems, after learning from the prior owner that they did the install. They just asked me to send a picture, which I sent and they confirmed it was their product. I asked for a technician to do a repair. Much to my surprise they dispatched the technician within an hour and he arrived to assess the situation. Joe did a phenomenal job of repairing the situation and secured it so well that I could probably stand on it! All this for $95 with craftsmanship and attention to detail rarely seen. I could not give Southern Closet Systems a higher recommendation and I complement them for standing behind their product and their work. 5 stars plus rating!

Not well. I've reviewed this provider twice before, and this was our third project together. I've always overlooked the disorganized scheduling issues... people just showing up out of the blue to work on the installations without calling ahead. It's annoying, but I'm always happy when anyone shows up to work on our home, even if it is unexpected. What disturbs me is that we went through several design schematics and meetings on site and by phone, and I failed to catch a mistake the designer made in the plans. She did not position the doors as we agreed upon during our onsite meeting, and I failed to catch her mistake on the 8.5" x 11" pdf that was sent to me. Granted, it was my mistake to have missed her error, but I had hoped we could work together to fix the problem. After spending roughly $40,000 with this company on several projects, all they did was say they would correct the problem at my expense to the tune of more than $800. Had the company been willing to meet me half-way and accept some responsibility for her error, I would have given them another A review. As it is, I will not call them again.

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This is the second time I've had the opportunity to work with Susan at Southern Closet Systems, and once again she did a wonderful job for us. Both of our "his-and-hers" walk-in closets look fabulous now, and I'm impressed by how quickly she was able to go from our first consultation to fabrication to installation. Her team worked hard to ensure everything was properly installed, and they were all very professional and respectful of our home throughout the process.

The product itself is well done and so far, functions well. The installers were quite good -didn't scratch up the freshly painted walls too much and cleaned up their mess when done. The designer was really the main issue. Part of her design did not work at all and had to be re-done after installed, and she never apologized for her error. She was also late for the first appt. and generally did not instill a sense of confidence that she knew what she was doing. Overall it's a good product, but I think you are subject to whoever you get as your designer. I would use them again, but would request a different designer.

They are very good and very professional. The design they gave me was different then what other gave and there designwas way more impressive.

Great company and great work.

We had an excellent experience working with Southern Closet Systems. We met with and received estimates from three different closet companies but Southern Closets impressed us the most. We worked directly with Wayne, the owner. He was punctual, listened to our needs and met with us three times to make sure the design was just right. Wayne is thorough, precise and creative. He provided excellent recommendations about things we hadn't even considered. The installation was seamless and we are very happy with the high quality of the product. Our closets are beautiful! Now, everything has it's place and is wonderfully organized. We highly recommend Wayne and Southern Closet Systems and we'd definitely use them again.

The installation crew came on time and completed the project in one day. They were courteous and neat and we are very pleased with the results.

THIS CO. IS A #1 ON MY LIST. THEY HAVE PROVIDED THE ULTIMATE IN CUSTOMER SERVICE.