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WINDERMERE POOL SERVICES

Pool and Spa Service

About us

We are family owned and operated, are a drug free workplace,are members of West Orange Chamber of Commerce, Florida Swimming Pool Association, Better Business Bureau, have GPS satellite tracked trucks, carry $1m in liability insurance and stand by our work. We are customer focussed and dedicated to giving our customers a good experience.

Business highlights

44 years of trusted experience

Services we offer

weekly pool cleaning, pool equipment repairs, install and repair gas heaters and heat pumps, install and repair salt systems, green pool clean ups

Services we don't offer

install or repair solar panels, build pools

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard

Reviews

4.915 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-15 of 15 reviews

Chris O.
05/2016
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Windermere Pools provides a terrific monthly service for our pool. Joe and his team are always responsive and have very good follow-up should we ever need something looked at!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa P.
03/2016
5.0
pool cleaners
  + -1 more
Outstanding service. I appreciate the detailed list that they leave every week to notify me if the pool was vacuumed, baskets checkEd, pH Chlorine levels, etc. also I appreciate that they let me know if something looks like it will need to be serviced (DE filter). I wish you could fix my heat pump! But even then they gave me referral to fix it. Great service
Description of Work: Monthly service for about 8 months now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from WINDERMERE POOL SERVICES
hello [Member Name Removed], what a wonderful review to start the week with. thank you so much for taking the time to post this and for the extremely kind words. you have made my day. Joe Burns, President, Windermere Pool Services

Ross P.
10/2015
5.0
pool cleaners
  + -1 more
When we first signed up for the service in August 2015, two of the technicians came over and explained everything and showed us quite a few things about our pool that we didn't know. The monthly service has always been on time. They're keeping our pool nice!
Description of Work: Weekly service of our pool and spa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Response from WINDERMERE POOL SERVICES
thank you for taking the time to post this review[Member Name Removed] it is greatly appreciated. we are always happy to give our cleaning service customers a free Pool School as the better informed they are, the more they will get out of our service and the better our relationship. thanks again Joe Burns, President

Terrie M.
06/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: They came out to give me a quote for pool cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from WINDERMERE POOL SERVICES
hi [member's name removed] I wanted to take a moment to say thanks for the positive review, we really appreciate it. we haven't heard back from you yet whether you want us to start service for you and would love to have the opportunity to serve you. please let us know if we can help in any way. thanks. Joe

Timothy J.
05/2015
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from WINDERMERE POOL SERVICES
thank you Mr & Mrs [Member name removed], we sincerely appreciate your review. Joe Burns, owner Windermere Pool Services

Margaret K.
04/2015
5.0
pool cleaners
  + -1 more
The crew always cleaned and serviced my pool every Fri. They left me notes on my pool-Perchance I would meet up with the crew-they were ALWAYS so friendly! The company's pricing is very reasonable and they do good work!
Description of Work: If I could give Joe and crew A++++ I would! Windermere Pool has serviced my pool for 13+ years and they have ALWAYS done a wonderful job. If I have a question, I call and I get answered quickly. On a few occassions I needed repairs and they were always Jonny -on-the-spot as far as repairs. I HIGHLY recommend Windermere Pool Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from WINDERMERE POOL SERVICES
thank you so much for your kind words. customer service is a two way street. it is so much easier to provide good, friendly service when you are working for nice people who appreciate what you do. Joe

Philip C.
10/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I was having trouble with my pool heater and had previously had another company (the original installer) come out for repair. After several attempts that company was not able to get the heater working and suggested replacing it. Knowing the unit was only a year old I decided to get a second opinion and called Windermere Pool Service who were able to quickly determine the issue and fix the unit. I am very pleased with my decision to use them and will do so again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William M.
06/2014
5.0
pool cleaners
  + -1 more
Highly recommended.
Description of Work: Fantastic pool service. Very professional and very thorough with excellent communication of any issues.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Mary K.
08/2013
5.0
pool cleaners
  + -1 more
We've been using them for a year and ALL members of their staff are very courteous, pleasant and professional. They have shown initiative to fix our pool vacuum when it broke, and took it in for repair, leaving me a note as I wasn't home at the time. They never hesitate to answer any questions I have and provide detailed feedback every week via a written note they leave after servicing the pool, detailing any problems or issues they may have noticed. I cant say enough good things about them!
Description of Work: I have my pool cleaned and serviced every week by Windermere Pools. I have been extremely pleased with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from WINDERMERE POOL SERVICES
(member name removed) I cannot thank you enough for taking the time to post this review. As I am sure you know businesses survive or die based upon their reputation but customers don't always take the time, as you did, to say the good things or recognize the effort that their service providers make. Thank you so much, it is truly appreciated. Joe

Diana P.
07/2013
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Great service, complete professionalism, courteous, and very customer-friendly! Windermere Pools is GREAT! My husband and I recently purchased a home in a new area & we needed someone to teach us and accquaint us with our new pool system as the previous owners left no guides and we had never owned a salt water system. I went on Angie's List & read the wonderful, promising reviews on Windermere Pool Services (WPS), so I wanted to look them up immediately. WPS has a comprehensive, user-friendly website that made it extremely easy for me to navigate and learn more about them. I saw that they offer "Pool School," where they can send someone out and teach you about your new home's pool. We were thrilled; we called Joe (owner) to make an appointment. We left a message and he returned our call immediately. Within the next week, Don was sent to our home to go over our pool with us and to label all our pumps for us! He was helpful, honest, and a pleasure to meet. This was incredibly helpful and just what we needed. Don left us with an informative packet that included more information about WPS' history, their rates, services, and even included their company license & BBB ratings! Wow. I was blown away by how professional they were from top to bottom. They really have all their bases covered, are kind to their clients, and you can trust them. We booked them for weekly pool services & couldn't be happier! Thank you, Angie's List for leading us to them! I would highly recommend them. Their employees & vehicles are clearly marked & they went above and beyond what I expect from any new contracted services coming into our home. A great find!
Rating CategoryRating out of 5
Yes, I recommend this pro

Marianne D.
06/2013
5.0
pool cleaners
  + -1 more
Windermere Pools comes to my house every Friday to clean my pool and deal with any issues that I might have. They also add the necessary chemicals, tell me when to add or remove water and they reset my timers, if necessary. Their employees are friendly, professional and very helpful. Now that my pool is coming out of warranty, I will use them for necessary repairs. When I had a leak in my pool, Joe Burns, the owner of the company, was so helpful. All Seasons Pool, that built my pool, were horrible. In closing, I cannot say enough about Joe Burns and his team! I am a happy customer.
Description of Work: Pool maintenance and repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Richard C.
07/2012
5.0
pool cleaners
  + -1 more
The company was able to address various issues with control panel and plumbing that company which installed pool and a company that was maintaining pool were unable or unwilling to address. Subsequently selected company to install an energy efficient pump. When that pump's motor failed, company obtained a replacement and installed (at no additional cost). The company has consistently been responsive to requests and has kept appointments. Their rep has always answered questions and provided reliable advice about the operation of the pool. Particularly impressed by company not charging to troubleshoot and do labor to replace failed motor on new pump (manufacturer issue, not Windermere's). 2 trips here and at least an hour to replace the motor. Very fortuitous that we tried them and have no plans to change.
Description of Work: First experience was due to previous service providers being unresponsive. Company fixed various problems related to piping and control panel. Also (in April) replace a pump that needed to be replaced. Pump subsequently stopped working and company obtain a replacement motor from the manufacturer and installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JANE B.
07/2010
4.0
pool cleaners
  + -1 more
I used them for pool services, but they wanted me to pay up front and I said I would pay after the work. This disagreement led to me not using them.
Description of Work: I used them for pool services.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$85

Response from WINDERMERE POOL SERVICES
Although we billed the Member in advance we always made it clear to her that we would accept payment in arrears. Our billing cycle has not changed in 6 years and it is impossible for us to bill one customer on a different cycle to every other. I am at a loss to understand why the billing cycle would become an issue after we had already been servicing the pool for 16 months?

Mary L.
05/2010
5.0
pool cleaners
  + -1 more
I have weekly service. The technician is prompt, friendly and does a great job keeping the pool clean. I consider her a friend. Super service!
Description of Work: General pool care- cleaning, adding chemicals, backwashing filter repair or replace broken parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Tina M.
02/2009
5.0
pool cleaners
  + -1 more
Called and they came out the same day. Repair was more extensive than just replacing the motor. Was able to repair the whole assembly in one trip. Was fixing an issue that another company had botched 2 years ago.
Description of Work: Replaced motor, impeller and seal plate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$474

    Contact information

    382 Calliope Ste, Ocoee, FL 34761

    www.windermerepools.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    WINDERMERE POOL SERVICES is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    WINDERMERE POOL SERVICES accepts the following forms of payment: American Express,Check,Discover,MasterCard
    No, WINDERMERE POOL SERVICES does not offer free project estimates.
    No, WINDERMERE POOL SERVICES does not offer eco-friendly accreditations.
    No, WINDERMERE POOL SERVICES does not offer a senior discount.
    No, WINDERMERE POOL SERVICES does not offer emergency services.
    Yes, WINDERMERE POOL SERVICES offers warranties.
    WINDERMERE POOL SERVICES offers the following services: weekly pool cleaning, pool equipment repairs, install and repair gas heaters and heat pumps, install and repair salt systems, green pool clean ups
    install or repair solar panels, build pools

    Contact information

    382 Calliope Ste, Ocoee, FL 34761

    www.windermerepools.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed