Professional Poolcare

Made a lot of promises they couldn't keep. We used this company for nearly 3 years. What a waste of time and money. They never repaired things that they said they would repair. They didn't respond to communication. They let our pool get green way too frequently. I am ashamed that I did not fire them long ago.

They showed up once and left without performing any services. They never cleaned my spa and never refunded my money. I get a request for payment from them every month even though I have emailed and requested them to stop. Poor service and poor customer service follow up.

All the personnel I have had contact with have been extremely professional and knowledgeable.

Professional Poolcare of Ocoee provided weekly pool service for us for over a year. Our technician several times skipped a few weeks at a time promoting repeated over growth of algae and eventually surface staining. They also never treated the stains. Our lovely aqua blue pool now has ugly green blotches. They also charged us over $600 dollars for a propane heater repair. A week later the heater scooted up the side of our house and failed to be safe to operate. We have also learned recently that they left the line to the heater unattached creating a potentially explosive event. The technician also over brominated our pool on two seperate occassions causing us to have to partially drain and refill with about $150 in water charge each time. In addition the office staff seemed to bill us random amounts (although we had an automatic draft payment each month) and then was very rude about complaints about this. We experienced Professional Poolcare as very unprofessional, incompetent and rude.

It was a very negative experience. They were the most unprofessional pool company I have ever come across. They screwed everything up. We felt that they overcharged us as well. They ordered and charged us for parts that weren’t required. They made modifications to the system that weren’t necessary.

Our salt chlorinator quit working after Christmas. I called PPC who sent someone out the Monday after Christmas. The repair guy looked at the system and said Pete, the owner, would call me later that day, but he never called. After not hearing from him for two days, I called him and he said we needed a new salt cell, which should be covered under warranty from the manufacturer. He said he thought he was an authorized repair provider for the manufacturer, and he would contact the mfg and let me know for certain. The manufacturer was closed that week, so he said he would contact them the following Monday. After not hearing from Pete (again) the following Monday, I called him on Tuesday. He said he had been in touch with the manufacturer and would have an answer for me by 4:00 that day. I never heard back from Pete, so I called him again on Wednesday, and he said he was completing the paperwork with the manufacturer and that he would install the cell. On Friday, after again not hearing anything from Pete, I called and left a voice mail for him to tell me the status. He never called back again, so I left another voice mail on Monday at 10am telling him if I had not heard from him by 1pm Monday, I would call another company. In the meantime I called the manufacturer who said PPC is not an authorized warranty repair company. I know this company has some good reviews, but my experience was not good at all, and I would not recommend them. Pete never once returned any of my calls, instead making me call him every time, and then always making promises but never following up or through. In the end, he never called me back. If he could not do the work, he should have just told me so instead of making me waste two weeks chasing after him. I had another company out who IS an authorized repair center. The salt cell was not the problem as PPC had said. It was my main computer board. This was confirmed by the manufacturer.

Fantastic

The service is exceptional. They provide online billing and account access. Highly recommend.

GREAT experience! After noticing that my pool pump wasn't pumping correctly, I called several pool service companies to have a representative come out as soon as possible. I had just gotten my pool from a dark, swampy green to crystal clear water, so I did not want to have to leave my pump off for several days and have my pool turn green again. After calling several companies and being told that the soonest they could look at it was a couple of days later, I called Professional Poolcare and they had a representative (Jason) out within the hour! Jason was prompt, courteous, and professional. He quickly discovered and showed me what the problem was (clogged impeller), corrected the problem, and offered practical, sound advice for keeping the problem from occurring again. He put everything back together and made sure it was running correctly, and my pump works better than it ever has! He eagerly answered all my questions and never tried to sell me something I didn't need. All I paid for was the service call, and all billing and payment is done online on their website after the fact. I will use this company again without hesitation the next time I need pool repair service!