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Sears Appliance Repair

Appliance Repair, Water Heaters, Appliance Repair - Small,

About us

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply”

Business highlights

68 years of trusted experience

Services we offer

Appliance repair - cooktops, microwaves, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, ranges, range hoods, refrigerators, ovens, stacked laundry, trash compactors & washers.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
17%
2
0%
1
33%


Rating CategoryRating out of 5
quality
4.0
value
4.3
professionalism
4.4
responsiveness
4.3
punctuality
4.6
Showing 1-6 of 6 reviews

Richard W.
12/2016
1.0
appliance repair
  + -1 more
Atrocious Customer Service! I called Monday morning to schedule an appointment for Wednesday afternoon. The appointment was scheduled for between 1:00 PM and 5:00 PM. I waited the entire afternoon until 5:00 PM and there was no technician or a call explaining why he/she was late. I called customer service and received a voice response message saying the technician was now scheduled to arrive between 8:45 PM and 11:45 PM. REALLY!!!!!!! Are you kidding me????? Who wants a repairman at their house, for a routine service, at 11:45 PM???? Why didn't someone call me to let me know personally???? I finally got a live person, from God knows where, (she spoke very poor English) and cancelled the appointment. Would you believe she had the audacity to ask if I wanted to reschedule the appointment. This is the third time I was left high and dry by Sears technicians. You would think I would have learned after the first time!! Needless to say this will be the last time I will try to use Sears to repair anything
Description of Work: Routine repair to a Kenmore stove.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Sam & Lois D.
10/2016
5.0
appliance repair
  + -1 more
They were excellent all the way. Their workers were excellent too. I was very happy with their service. I would use them again.
Description of Work: They came out to repair something on the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

susan Z.
10/2016
3.0
appliance repair
  + -1 more
The service is fine, but they don't leave you alone. I can't tell how many times a day these people call to try and get you to buy another contract or another appliance, at least five, six, seven times a day. I'm happy with their service, but when the contract runs out, I will not renew it, just for that reason alone. They said they were here between 10:00 and 12:00 and they were.
Description of Work: They worked on my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$79

Jesse L.
08/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Charles E.
08/2016
5.0
appliance repair
  + -1 more
It was fine. We had to get a part and the part was about $50. The service was about $30.
Description of Work: They replaced a part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Lois S.
08/2016
1.0
appliance repair
  + -1 more
No improvement.
Description of Work: Our Whirlpool refrigerator was leaking and freezing under the freezer baskets, after 2.5 yrs of age. The repairman used a turkey baster to unclog it. 3 days later, it froze up again and kept leaking.

Rating CategoryRating out of 5
quality
1.0
value
2.0
responsiveness
3.0
punctuality
4.0

$70

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Water Heaters,
    Appliance Repair - Small,
    Lawn Mower & Power Tool Repair,
    Heating and Air Conditioning,
    Gas Grills,
    Garage Doors,
    Camera Repair

    FAQ

    Sears Appliance Repair is currently rated 3.7 overall out of 5.
    Sears Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Sears Appliance Repair does not offer free project estimates.
    No, Sears Appliance Repair does not offer eco-friendly accreditations.
    No, Sears Appliance Repair does not offer a senior discount.
    No, Sears Appliance Repair does not offer emergency services.
    Yes, Sears Appliance Repair offers warranties.
    Sears Appliance Repair offers the following services: Appliance repair - cooktops, microwaves, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, ranges, range hoods, refrigerators, ovens, stacked laundry, trash compactors & washers.