RESTORATION SPECIALISTS

Terrible workmanship, promises to fix and complete work, never followed through. Over a year and half to end up not completing. I would never hire this company again.

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A tornado came through my mobile home park, I have a double wide mobile home on my own land. The tornado tore up the front of my house, it demolished my car, the patio roof came down. When they came out, I didn't get the first thing done. They put me off, they lied to me. Everyone in my park had been repaired and I was still waiting six months later. So I was not happy. I would call, they wouldn't answer my calls. I would highly not recommend them. Amazingly after my son got involved, things started happening. He was threatening to sue them. They came out, estimated everything and didn't come out for six months. They had one guy who wanted all the time to come into the house and sit and talk and was always trying to get me to go out and was always trying to touch my arm or my sisters arm. And I called the office and reported that and they said they let him go, I don't know. It was a total disaster. The back door had blown off some tiles as well and some of the aluminum but the door is not right and it doesn't close properly. I thought they were overcharging. The quality of their work was fair. They never came out when they aid they were going to.

They were good. The lamp works perfect. He takes a while since he works by himself, but he is very good.

It took them an eternity to finish the job. They were very unprofessional. It was days when there workers did not showed up. We were in connect with not one, it was 3 or 4 people and they were pointing fingers to each other for the delay. They took so long to get the work done, it was ridiculous.

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It went great. Bill, the subfloor guy, was such a professional and knew what he was doing. We would recommend him to everyone. He was a hardworker and a perfectionist. We were impressed and it takes a lot to impress us! They were also very careful about the safety of our pet while they were doing the repairs.

Called them for a small (obviously too small for them) job to repair some damage to an exterior porch drywall ceiling on my main house and some damaged siding on my double wide trailer. I spoke to a pleasant woman on the phone who said she'd give it to an estimator. I never got a return call. I called on an early Friday morning; it's now Tuesday evening. Way more than enough time for a phone call but apparently I was 'small change' for them. I've been in the service industry in several different occupations since 1960, and even self employed for 6 years, and I know that any decent service company AT LEAST calls the customer back, even if it's just to acknowledge the call and either explain that they are unable to do the job for what ever reason, or make an appointment to provide an estimate. You DON'T just leave a customer 'hanging' as Restoration Specialists in Ocala did. Extremely unprofessional organization. I'll not call them back nor use them for any repairs I need.

The roof was lifted off house by a twister hole house had water damage.Restoration Specialist hired another contractor to put the roof on the house after they tried to dry out the house.Restoration Specialist put two blue traps on a flat roof to stop the rain from getting in.Well this did not work. We just got more water damage over the next few days as it rained ever day. Had to call them over and over about the rain getting in the house still. The new roof leaked within one week. They had to call them out to fix it. Then they stated on the inside putting insulation in the ceiling. They would show up for an hour or two a day to work and say they had to leave to go work on some other house. We asked them to lower drop ceiling. Was told they would then they did not. They stared work on bathroom. Left old plaster walls up. Asked them to put a shower head in the tub. They did and put panel board up in bathroom. The panel board had a pattern on it and when the two met they where off by 1 1/2 inches. This all had to be torn down. In the process of doing so we found that they put regular drywall in the shower. They were fired when we found this. In the process of removing the panel board we found black mold in the walls. You would think this company( RESTORATION SPECIALIST) in the business there in would know that the walls would need to be removed. It looked to us like Restoration Specialist was out to do as little as possible for as much money as they could get.The black mold in the walls could have made use all very sick. The sad part is they where there with our Insurance company so if they told the Insurance company that the walls need to come down the insurance should have payed for it. WILL NEVER USE THIS COMPANY AGAIN.