Protech Air Quality Services

Great company. Family owned and operated. I recently moved to the Villages and was looking for someone to service my heating and air unit. Jim (the owner) came out and performed the 20 point inspection. Needed freon for the air conditioner. The cost was more than half of what others charge for a service call. Very pleased with everything from setting the appointment to the service call. I plan on recommending to my family and friends. Also discussed future work needed and was provided professional information. It is nice to see a family work hard and care about their business.

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The man and his (wife?) showed up late and proceeded to mock us for screening off vent areas to prevent leaves clogging them up. It was obvious they thought they were wasting their time on this 'coupon call'. He hurried through the 'inspection', pronounced the unit OK for its age and did nothing in the way of a 'tune up' He actually did less than half of the things on his advertised list. He would hardly communicate, refused to answer any questions and his manner was rude and dismissing...again as they both made it obvious that they thought they were wasting their time. After doing very little, A business should NOT OFFER coupons if they don't want customers to actually use them! A bad experience and never again with 'Pro Tech'...!

THAT SHOULD HAVE BEEN A TOTAL OF $92.50. BUT THE FEMALE ON THE PHONE SAID THERE WOULD BE AN EXTRA $5.00 PER VENT TO SANITIZE THEM, WHICH WAS MANDATORY FOR FIRST TIME CUSTOMERS. THAT WOULD RAISE THE COST TO $137.50. WITH SOME RELUCTANCE, I AGREED,AND THE APPOINTMENT WAS SET FOR BETWEEN NOON AND 2pm. THEY CALLED AT APPROX 10am AND SAID THAT THE WOULD BE AT MY HOUSE SHORTLY. ONCE INSIDE MY HOUSE HE AND HIS FEMALE ASSISTANT COUNTED THE VENTS AND ARRIVED AT A TOTAL OF 10. I FORGOT TO COUNT THE RETURN VENT. THE PRICE WAS NOW $159.95 !!!! I SAID WOW, THE PRICE KEEPS GOING UP. AND THEN I ASKED THE SERVICE MAN ABOUT HIS COUPON ADD. I SAID IT WAS SNEAKY. HE IMMEDIATLY TOOK OFFENCE TO THAT, AND ASKED IF I WAS CALLING HIM SNEAKY. I SAID NO, THAT THE ADD WAS SNEAKY AND MISLEADING, BUT IFHE WANTED THE JOB,GO AHEAD. HE THEN SAID HE DID NOT WANT THE JOB,AND I TOLD HIM TO LEAVE. AS HE AND HIS ASSISTANT WENT OUT THE DOOR,I THANKED HIM FOR STOPPING BY. BECAUSE OF HIS MISLEADING AND UNTRUE COUPON ADD,AND HIS POOR ATTITUDE, I WOULD NEVER RECOMEND HIS SERVISES TO ANYONE. .

It went very good

called to tell me he was in route he and helper checked feron and preasure checked for clean coils out side and inside evaperator coils ask to have fan turned higher and he did it very nice and polite people

installed

on time. not pushy. explained what they were doing. offered old parts. good experience.

This company was revered to me by John Petraltro. They performed all work as requested quickly and expertly. I can only say that they performed exactly as expected and at a price that was also reasonable.

The experience was good. They did a good job. I didn't have any complaints or troubles.