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ProMag Energy Group A/c and Heating

1.9(
4
)

Heating and Air Conditioning, Air Duct Cleaning, Insulation

About us

"Second to none" Indoor Air Quality experts. Trained to do the job right the first time.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Services we offer are "second to none" duct cleaning, air conditioning repair services, attic blown-in insulation, maintenance agreements, energy savings analysis, equipment sales and installations, 10 (ten) year parts and labor warranties, 24 hour emergency services, available state wide, we service residential and commercial equipment plus free service call with repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.94 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
25%
3
0%
2
0%
1
75%
Rating CategoryRating out of 5
quality
2.3
value
2.7
professionalism
2.3
responsiveness
2.7
punctuality
3.3
Write a review
Showing 1-4 of 4 reviews
caleb H.
10/2017
1.0
heating & air conditioning/hvac
  + -1 more
First tech came out for the initial service. I told him that 2 days prior, we were having issues with the AC draining, but it wasnt an issue at the moment. 2 months later, the AC is leaking again, but worse. I called because their service was supposedly guaranteed. They came out, had to splice some PVC pipe together to drain the lines because of our unique plumbing in the house. They found an object obstructing drainage left by the people who installed it (not them). I was charged $110 but disputed this charge. The first tech never even bothered to flush our drain pipes because it was inconvenient for him to access. Had he properly done this the first time, the obstruction would have been found, and the 2nd service call would not have to have been performed. They basically have a "We have your money, you're not our problem anymore" attitude.
Description of Work: Called to have a 1-year guaranteed, $59.95 Service on our AC. Then had to call back 2 months later because AC was leaking into the house.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0
Response from ProMag Energy Group A/c and Heating
Hello, first we want to apologize for any indication we gave of a "We have your money, you're not our problem anymore" attitude. We do not operate in this manner and regretfully the situation has apparently left you believing this which is our fault. In reviewing your situation through our records we have determined we acted in a valid manner. Our technician responded to a leaking air conditioning call but when they arrived the unit was not leaking. They were informed as you stated that the unit had been leaking but was fine at the moment. The technician at that time blew out your lines to check for blockages but found nothing. Over the course of the service call we could find nothing wrong other then some non-standard piping. In responding to your second call of a leak we sent out a technician under the auspice of fulfilling your guarantee. However it was determined after further examination that at some point between the two calls someone had jammed a rusty knife into the drain pipes for the unit. We have no way to know whether this existed before or after our original call but the object was definitely not our company's equipment. Our technician removed the knife and again found the unit functioning properly upon completion. Due to the fact the second call resulted of a situation which we did not cause, the second call was found outside the guarantee of the first service call. Again we apologize if you feel wronged in anyway from this turn of events. We do standby our service guarantee and on occasion when mishaps occur we honor that guarantee fully. In this case though we determined the guarantee was not applicable to a foreign object appearing within the unit after the original service call. We thank you for your business and wish you and your family a happy holiday season.
Charles S.
04/2017
1.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They called our home today when we are on the National Do Not Call registry and also the Florida do not call registry.
Rating CategoryRating out of 5
professionalism
1.0
Response from ProMag Energy Group A/c and Heating
We apologize for this issue. Due to the nature of the National Do Not Call registry and the Florida Do Not Call Registry entries can be mishandled and/or lost during extraction. We fully attempt to comply with all regulation set forth for companies that perform telemarketing to the consumer base. As explained though due to varying list providers, list expiration dates, zip code ranges and incorrect data we have several points in the technology chain that can result in a name slipping through to our services. We are sorry for this mishap however and wish you and your family the best going forward.
john Z.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,800
Diane M.
09/2015
1.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

    Contact information

    7660 SE 59th Ct Suite #3, Ocala, FL 34472

    www.promagenergygroup.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Insulation

    FAQ

    ProMag Energy Group A/c and Heating is currently rated 1.9 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    ProMag Energy Group A/c and Heating accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, ProMag Energy Group A/c and Heating offers free project estimates.
    No, ProMag Energy Group A/c and Heating does not offer eco-friendly accreditations.
    No, ProMag Energy Group A/c and Heating does not offer a senior discount.
    Yes, ProMag Energy Group A/c and Heating offers emergency services.
    Yes, ProMag Energy Group A/c and Heating offers warranties.
    ProMag Energy Group A/c and Heating offers the following services: Services we offer are "second to none" duct cleaning, air conditioning repair services, attic blown-in insulation, maintenance agreements, energy savings analysis, equipment sales and installations, 10 (ten) year parts and labor warranties, 24 hour emergency services, available state wide, we service residential and commercial equipment plus free service call with repair.

    Contact information

    7660 SE 59th Ct Suite #3, Ocala, FL 34472

    www.promagenergygroup.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM