DEEM'S KITCHEN & BATH SHWRMS

Never got a response.

Closures on our cupboards and drawers was quite noisy. We had seen in other homes the little devices that looked wonderful in quietly closing these doors. We bought the pieces and installed them ourselves, but the salesman was quite helpful.

Deems STILL has never finished the bathroom! It's been since last April or May when we were getting ready for my mom to come home from the hospital after suffering a stroke. It went well at first, they put in new tile (NOT the one we picked out mind you, they decided on a different one for us and didn't call us first to ask us!). That should have been the first clue things were not going to go right! We ordered a small sink for mom but the wrong one was delivered on the day the granite guy came to cut the granite, luckily we caught it before he cut the granite! We still have a brand new faucet just sitting here in the unfinished bathroom. We sent the sink back and are still waiting for the small "special order" sink to get here almost a year later! They never finished putting in a shower sprayer we ordered, they were going to put up grab bars and reprint and patch the walls (still not done) the wrong toilet was put in because the man from Deems( whom I would love to name ) liked this one better, but it is too low for my dad and is a water saver but we needed more water due to part of my mom 's problem. We were told a new toilet would be ordered, never happened. After several phone calls to Deems, they could never help me and just kept giving me the person in charge of this projects cell phone number, who of course never answered and the last time I did talk to him he was rude! That was three months into waiting for the special order sink. In the meantime we have found out that he basically "stole" our money along with several other people's. He didn't work for Deems anymore but was using their letterhead on his contracts. When we finally got to talk to someone at Deems they showed no record of our order and said the guy no longer worked there. The owner of Deems came to our house after severals attempts to reach someone and he didn't call first, just showed up. Didn't say too much other than the work is contracted out and He couldn't do too much about it but that he was working on the problem. That was the last we heard from him. That was late last summer. He has NEVER called us again, has never apologized or said he would make it right. In fact we never can talk to him it all gets through some girl in the office who wouldn't take our calls but did answer emails. We have never seen such poor service by a business owner in my life. They are also not members of the Better Business Bureau which was our fault for not checking first, but my elderly parents had good luck with them in the past and even now still want to give them the benefit of the doubt! It is their "old school, proper upbringing" which unfortunately the owner of Deems knows nothing about. Any good honest reputable business owner would have bent over backwards to make it up to good customers, wouldn't you think? Not even One phone call to my poor mom or dad with an apology or anything! It was so important to get the bathroom modified for mom, so all this time we have been making do withno sink, unpainted wall, no shower sprayer. It's no longer that or the money they stole, it's all about poor customer service now. I would never do business with them again, or recommend them any longer to anyone. One last thing they did was have a sheriff deputy call my poor sister to tell her they were trying to get the guy who did this but this sheriff deputy must be friends with the owner as she said they would hate to have the owner of Deems get a poor reputation from a bad employee! Which is why I held off writing this review. But enough is enough! My parents would not want me to write this either , but I am as I hate how Deems did my parents wrong and have done nothing to rectify the situation!

They did an excellent job. In fact, I am having them do another project in January included a bathroom counter top and cabinet. The counter top in the kitchen has a built in sink and the stove is on the other side. I am happy with the counter top. I think the price was reasonable, I checked a lot of other places. Also, the workmanship was excellent, they removed the old and put in the new. My wife and I were very happy.