That Elevator Guy

Very Disappointing and deceptive. Contacted and received a quote/contract on December 2, 2022 to fix elevator damaged by hurrican Ian. Agreed to price and sent in signed contract for $18,934 with down payment 50% of $9,500 on Dec.12, 2022. Lead time for repairs was 2-3 months which we agreed to. After contacting this company many time (emails and phone calls), they keep delaying. then in July, they finally came back out to verify repairs and then informed us that the pricing for the repairs parts had gone up substantially and that they would not honor our contract. Said they would be going to a show in September and maybe finding something there, but to look for another company to repair or replace. After the show, they said they didn't have any options. We requested return of our deposit which they agreed to, but then after agreeing, sent an email stating they would be charging us a $500 administration fee which wasn't in their contract nor did we agree to. Now they don't return phone calls, messages or emails and haven't returned our deposit of $9,500. Looks like this will be going to the lawyers to handle!

Great service, friendly, and helped us out in an emergency!

unknown

I recently purchased an older home with a two story elevator. Soon afterwards, I could tell the cab was not staying in place and the elevator had to reposition itself about every hour. I contacted That Elevator Guy, and they came out to diagnose the issue. I was given an estimate and the valve was repaired to the estimated cost on a following appointment. During this repair, a second issue arose with the systems computer, showing an error light that was not on before. I felt That Elevator Guy, was more than fair in finding a solution and working with me to avoid extra expense. We both agreed, the oil valve would have nothing to do with the computer, so the computer was repaired at cost. There were other minor maintenance items that needed repaired, which are now completed. I can say my elevator is now working as new. That Elevator Guy is responsive, communicates well, and most of all has integrity. I enjoy working with them and glad I found a company that specializes in home elevators.

I was happy to hear that he got the business from his dad. He was here on time , he was very efficient and explained how to manage the elevator when and if we had a power failure. He also told us what to do if we were caught inside the elevator with no way of getting out.. we tested his method and it worked . We feel a lot more confident now . I recommend him highly.

When the 2nd company came out to look it over and give me an estimate, I described what had been happening with the elevator. He listened and said, before he had looked at anything, I think I know what is wrong and asked me to come with him to take a look. He opened up the casing and said, and quot;Yes, that's what I thoughtand quot;. He showed me how the hose, which is inside the oil reservoir, was disconnected. He explained that can happen over time if the hose is not tightened ON AN ANNUAL SERVICE CALL!!!! He reconnected it, added 5 quarts of oil, and explained that both the hose and oil levels should have been inspected on an annual call and if that had been done, I wouldn't have had any issue. After about 30 minutes of work, he handed me a bill for $300 and my elevator was happily working away again. He said it was a sham that I had been told I need to do such a major repair. Here's what THAT ELEVATOR GUY proposed to me. I am so glad I got a second opinion. Saved myself $2700!!! C O N T R A C T - 2 Project: xxxxxx Residence Address, Bonita Springs, FL That Elevator Guy (hereinafter referred to as TEG) is presenting this proposal for review for work to be done at the above residence: and middot; Remove all oil from pumping unit and middot; Remove pumping unit and middot; Install new submersible motor and middot; Install new hydraulic pump and middot; Install new Blaine-100 valve and middot; Install new hydraulic oil, approximately 25 gal. and middot; Pipe in and adjust valve for elevator operation Warranty For a period of one year from date of completion, TEG shall warrant equipment installed by it under these specifications against defects in material and workmanship and will cover any defects not caused by ordinary wear, tear, or improper use or care of equipment. Price We will furnish and install elevator equipment as covered by these specifications for the sum of Two Thousand Nine Hundred Sixty Three Dollars ($ 2,963.00). TERMS OF PAYMENT Terms of payment are as follows: Fifty percent (50%) down payment upon agreement and signing of contract; Fifty Percent (50%) due upon completion of work. In the event of any default of the payment provisions herein, purchaser agrees to pay, in addition to any defaulted amount plus allowable interest, all attorney fees, collection costs or court costs in connection therewith. It is also understood that a lien may be placed on property in the event of default in final payment. That Elevator Guy (TEG) installs according to the required Elevator CODE ANSI A17 and the Florida Building Code Chapter 399. This proposal is valid for 30 days. Respectfully Submitted, Bob Schimansky That Elevator Guy