Ellsworth Heating & Cooling Inc

Aaron is a Very efficient employee. Very helpful. Will request him each time.

Showed up onetime, where very detail oriented.took time to ensure everything was correct and to code. even when the extra mile to ensure a possible defect in noticed was corrected

They arrived on time and problem was fixed quickly.

I’ve been using Ellsworth for years. I’ve always had great success with them. I don’t know about the price because I haven’t checked other people.

They are very professional and give a complete report. They clean and inspect everything and do a great job. We will continue to use them.

We used someone else before and they screwed it up, so now we only use them and have since then.

They get A's overall. They are really good. They are very professional and they get the job done correctly. The workers are very good.

My Mom has been an Ellsworth customer since she & my Dad moved to Florida over 25 years ago. 4 years ago she purchased a new Goodman system from Ellsworth. 6 months ago, during another service call, the technician noticed a leak which could not at that time be traced. During this service call the leak was identified as coming from the evaporator coil, which now needs to be replaced. The Goodman warranty covers ONLY parts for 10 years, not labor after 1 year. My Mom was told that the labor cost for the coil replacement would be $900. She's a senior on a fixed income, and this is a huge anount for her. She was very upset and worried that she wouldn't be able to afford the costs, and would therefore not have air conditioning in the Florida weather. When contacted, Goodman, the manufacturer, showed no concern or interest in addressing the situation. The folks at Ellsworth have decided that they will absorb most of the labor costs, and will only charge her a fraction of the total amount. I'm grateful that this company has retained their humanity and compassion and understands how to treat customers. Thanks especially to Jack for his kindness and professionalism.

I contracted with this company for 2 house; one for 1 year - 2 calls and my house -2 years 4 calls. They only serviced the 1 year contract once. When I asked the lady said she would add the call to my 2 year contract for a total of 5.I didn't get a call or card telling me when the service was due. .I had to call and tell the lady it was time for my service. When my unit was not cooling, I called, a tech came, put in 2 lbs. of coolant. While he was making out the bill, his boss called. The tech told him it was a leak, but he couldn't find it as both of his leak detectors were broken.. He was told to go to another call . No on came to find and fix the leak. I called another company a week later; the tech t and my unit has been o k since. I would not use or recommend Ellsworth Heating and Cooling to anyone.

it went well ,he came on time and all went ok

Wow, it went fantastic! Jack came out to look at my old unit and to give me a price for the new unit. Very nice man, no high pressure sales and no BS. This was on a Friday. Scheduled work for the following Monday. Thomas and Daniel were the techs. They arrived ahead of time and were very pleasant and courteous. Went immediately to work and removed old unit and old ductwork. Then started installing all new. I've used a lot of different A/C men through the years and this is the first time I have ever felt confident in their knowledge and secure to leave them alone in my house. These young men worked like gangbusters to get this job done and done right. They answered any questions I had they and were just honest men. Remember them?? It's been so long since I've been so thoroughly thrilled with someone's service that I feel so blessed. I was sad to see them leave! The complete job was done in just over 3 hours! Ellsworth Heating and Cooling are number one in my book!!!!!!!!!!!!

excellent , had AC ductwork replaced due to animals, stood by qouted price, had minir issues after they stood by there services cane back to correct with no extra charges

BUT when I bought my second they REFUSED to install it. If they are not contented from making a reasonable profit from installs then you can be sure that if you buy from them instead of on your own you will pay an exorbitant price. Caveat emptor...

It went great. They arrived as scheduled and provide options and price for each. As soon as we arrived at the option we ordered and the equipment was installed with in a week.

Everything went very well. They gave me the original quote back in June, but it took me a while to get the job done. Through the whole process, I never felt any pressure and they did great work. That's a rare thing these days.

We decided to replace our old 1999 A/C in our mobile home. We shopped around first and got 4 estimates. We liked Jack, the Ellsworth salesman, right away. He ended up making two trips to our house (with several months in between) in order to get our final estimate done. (He never grumbled about making the second trip). When we showed him what all we wanted, he explained what our options/costs were, and spent as much time as we needed to make sure we were all on the same page. The estimate listed exactly what we would be getting. There were no surprises after installation. The price quoted was exactly what we were charged. *** The installers (a crew of 3) all introduced themselves, were very friendly, worked carefully and cleaned up their messes. *** We ended up having 2 additional vents installed in the floors of 2 rooms. The installers didn't have the proper tools (like a carpet installer would) to re-attach the carpet where it had to be pulled up. I called Jack, our salesman, and explained the problem to him. He contacted a carpet company, Carrousel Carpet, and the President, Del, called me within a day to set an appointment for fixing the carpet. The carpet installer was personable, did a great job re-attaching the carpet, and explained what he was doing and why. *** We are very pleased with Ellsworth's installation, price, and customer service.

Excellent company, Ellsworth Heating and Cooling is the only company that I will use for all my A/C needs.

I would never use them again. A guy named Wood came out to service my A/C, after I had already had it serviced by another company who failed to properly repair it. After I had gone outside to see if water was leaking out of the pipes, and no sooner than they had left I noticed medication had been stolen from my cabinet. I called the police on this incident, and while the manager William Barnes performed a drug test and Wood came back clean, the medication was missing and he had been the only one in my home at the time. I would not recommend using this company.

These company is family owned and operated. Called them out as a second opinion when the first company said that it would cost an extra $500 to clean the air conditioner but we would be better off replacing it to the tune of $6400. The Ellsworth technician came out and cleaned it and said it should be good for a few more years. I'll be buying my next one from them.

Great job. See my other comments.

The salesman came to the house a little after the scheduled time. He indicated that he has already gone into my fenced in back yard and looked at the outside portion of the system, despite beware of dog signs. Fortunately, the dog was penned in her crate in anticipation of the appointment. He came in and smelled of cigarette smoke. He asked me the size of the house, and looked at the air handler in the garage and the breaker box. We sat down and I explained that I wanted a complete system replacement. He whipped out his handy reference book and started writing up the estimate (very confusing, expensive and hard to follow). He did not inspect any ductwork in the attic until I prodded him to after the estimate was written and on his way out. I was not instilled with great confidence as it appeared he was going through the motions. Halfway through the experience, I knew he would not be coming back to the house at my request. He did call later in the day to follow up, but I already decided to go with another vendor, any other vendor.

Received very competitive bid as well as options for my consideration for replacing the system. All of the above was completed over the phone as owner was out of state. Questions were answered quickly and professionally. Work was completed as scheduled and in a quality and professional manner.

This is the best company to work with.

We were told by another company that our entire A/C system would need to be replaced. At the time we did not have the money for that so we waited (without A/C) for 7 months until we could afford a new system. We decided to try another company to get a second opinion. Ellsworth came the same day we called and after a thorough check up, informed us that there was just a bad part. The part was quickly replaced, the system cleaned and recharged and we had cool air in less than an hour. Ellworths honesty and integrity saved us thousands of dollars.

The overall experience was excellent. The price and quality were excellent. They were here when they said they would be. They were very professional. I would definitely use this provider in the future. They were excellent.