Small Service Disabled Veteran Owned Business with more than 10 years of landscaping experience. Fully LICENSED and insured. Okaloosa County licensed Irrigation contractor as well.
Business highlights
19 years of trusted experience
Services we offer
Landscape planning Landscape installation Irrigation planning Irrigation installation Lawn Maintenance (Mowing, Weeding, Edging, Fertilization, Annual Color, Mulch, Pine Straw, etc. Plans are fully customizable) Tree Maintenance and Trimming (Palms and all others) Irrigation Maintenance and Repair
While on vacation out of state, I became involved in a family emergency and could not return home for several months. I asked friends for referrals for a landscaping company to maintain my yard while I was gone. A neighbor had a friend at church who recommended Thorson Landscaping and she mailed me his business card. I spoke to Mr. Thorson on the phone and told him I needed monthly trimming and weekly mowing for my very small yard (I live in a townhouse). He quoted me $75.00 a month and I mailed him a check for the first month. For the first few weeks, my neighbors told me that no one had showed up and they were mowing my yard for me. The first phone call to Mr. Thorson was me was met with an apology and a promise to take care of the situation. My neighbors reported that they saw him one time after that. After many more reports from neighbors that nothing more was being done and several phone calls to Mr. Thorson (who maintained he was doing the work--yet never asked for additional payments) I told him he was fired. This all happened over 10-12 weeks time. It seems that he was regularly servicing his regular customers, but not my yard. I can only assume that he thought I would not know because I was not there. I am seeking a new landscaping company . . .
Description of Work: Thorson Landscaping mowed my yard, and my neighbors said it didn't look like he did anything else.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
Response from Thorson Landscaping, LLC
It is importAnt that members know Member never contacted my company to share her concerns. At the start of her service which was contracted as biweekly at her request (even though it was peak growing season), her neighbors yard was serviced by mistake. As soon as the error was realized, my crew immediately went back to service the correct property only to discover it had already been serviced by someone else. Attempts to contact Member to discuss the error and apparent alternate landscaping company were not fruitful. However since a contract was in place, Thorson Landscaping attempted to service the property on the next scheduled date only to find yet again that it appeared to have been recently serviced. Attempts were still being made to contact Member with no results. This pattern continued for two months until Thorson Landscaping had a conversation with Member neighbor who said he had been taking care of her lawn since he hadn't noticed a company doing so. Further conversation with the neighbor led to the discovery that he was taking care of the lawn during the bye weeks of the contract which explained why he had never seen the lawn care company. While we are truly sorry Member feels she was wronged, she should understand we were attempting to contact her and correct what was a small error that became huge. We understand and are sorry she had a bad experience. We did try diligently to contact her and correct our error. It should also be noted that Member was never invoiced for anything after her first initial month of service since we do not bill for work we couldn't complete. I he this explanation clearly shows both sides to the story, however if you have questions please feel free to contact me directly by phone or email. Thank you.
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Service Categories
Landscaping,
Landscaping - Lighting,
Pavers and Hardscaping,
Landscaping - Lakefront,
Tree Service,
Leaf Removal,
Lawn Irrigation,
Lawn and Yard Work,
Handyman Services,
Fencing,
Decks and Porches
FAQ
Thorson Landscaping, LLC is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Thorson Landscaping, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Thorson Landscaping, LLC does not offer free project estimates.
No, Thorson Landscaping, LLC does not offer eco-friendly accreditations.
No, Thorson Landscaping, LLC does not offer a senior discount.
No, Thorson Landscaping, LLC does not offer emergency services.
No, Thorson Landscaping, LLC does not offer warranties.
Thorson Landscaping, LLC offers the following services: Landscape planning Landscape installation Irrigation planning Irrigation installation Lawn Maintenance (Mowing, Weeding, Edging, Fertilization, Annual Color, Mulch, Pine Straw, etc. Plans are fully customizable) Tree Maintenance and Trimming (Palms and all others) Irrigation Maintenance and Repair