A technician came out and diagnosed the problem. HE recommended I just order the parts and do the work myself, saying it was very easy. I agreed with him. He was very nice and exhibiting excellent customer service. The next day, I got a call with a quote of $374.00 for the 10 parts. I looked up the part online and ordered myself for about $41.00 or 3.72 each plus tax. I consider the markup of the ordered part insulting and price gouging and will never use Glass Doctor again.
Description of Work: repair silding windows
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Diane C.
08/2018
5.0
replacement windows
 + -1 more
Excellent from my initial contact to job completion. Rick and Willie were the installers and went over and above just installing the pane. They also repaired a broken window latch. I highly recommend Glass Doctor of NW FL and was pleasantly surprised at the low cost of replacement.
Description of Work: double pane glass window replaced. It had moisture between the panes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Linda C.
06/2017
5.0
replacement windows
 + -1 more
Ricky and his assistant did a great job. They replaced them in record time and were very friendly. He said we ordered quality windows.
Description of Work: We ordered 4 double hung windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,166
Roxanne P.
02/2017
5.0
replacement windows
 + -1 more
Brandon (nephew of the owner) came out to give us an estimate and very patiently explained them to us and traded some unused window clips with higher used areas. And offered to order us and find these old clips! Just spent a few minutes with us and didn't charge us!!! I mean nobody does this anymore. This is a small family run business. NICE people. They are just starting window cleaning. We are definitely giving these people our business in the future!
Description of Work: We have old windows (64 of them) with these weird clips that keep breaking off. And we had no idea how to put them back or find new ones.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph R.
04/2016
5.0
auto glass, replacement windows
 + 0 more
We had three window panes that had moisture between the glass. They came out to measure and give a price quote exactly when they said they would, Friday, April 8. The tech said they'd build the replacements in the shop early the next week, and call to schedule install. They came to install when they said they would. The work took about an hour and the new panes look great.
Description of Work: Replaced window panes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$422
Valerie M.
03/2016
5.0
glass repair, replacement windows, auto glass
 + 1 more
unknown
Description of Work: They replaced the glass in all of the windows of my home. The service and professionalism was excellent. The work was completed quickly. They worked with me when I asked for changes and everything was done to my satisfaction. I highly recommend this company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Response from Glass Doctor of Northwest Florida
Mrs. [Member Name Removed], I want to thank you for your business & your kind words. We are glad you are satisfied with our work. Sincerely, Tom
Ed D.
11/2014
5.0
replacement windows
 + -1 more
They were fine. They called up and came. They took some measurements and brought out the right ones. They put them in and were in and out within 2 hours.
Description of Work: Glass Doctor replaced three windows for us.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$785
Response from Glass Doctor of Northwest Florida
Thank you for using our service, I am glad we were able to help you.
william C.
07/2014
5.0
auto glass
 + -1 more
Smooth. I made a call, they sent Ricky Bond to assess, measure, and recommend the best fixes. Came back on July 7th with a quote. I accepted and they came on the 14th and completed the entire installation before 1:30 PM. Really professional and personable installers. Zero complaints. I'm tickled with the results AND the price.
Description of Work: Manufactured and installed 19 double glazed window replacement panes of various sizes. They also replaced all plastic edging for the replacement windows. 140 mph glass and a 12 year guarantee.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,058
Response from Glass Doctor of Northwest Florida
Thank you. We enjoyed working for you.
William B.
03/2012
5.0
replacement windows
 + -1 more
Tuesday, March 6, we called Glass Doctor to get an estimate on repairing a broken window pane. The estimator noticed that 2 other double paned windows had lost their gas, fogged over, and needed replacing. He gave us an estimate on repairing the 1 broken window and a separate estimate for replacing all three. Since the estimate for replacing all 3 was slightly less than $400.00, we opted to do that. We later scheduled the technician to come replace our windows on Monday, March 12. There was a major rainstorm and we were afarid that the appointment might need changing. We were wrong. The technician came promptly in the scheduled timeframe, completed the replacements in less than an hour and cleaned up thoroughly afterwards. We were very pleased with the price and the service.)
Description of Work: Tuesday, March 6, 2012 - estimator came and gave estimates for replacing either 1 broken window or the broken window and 2 others. (Double-paned Monday, March 12, 2012 - technician came and replaced 3 windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
James L.
11/2008
3.0
glass repair
 + -1 more
It didn't go very well. The first man who came out to do the measurements didn't do a good job at all. When the glass arrived it fit horribly. The installer then marked the glass, took it back, recut it and delivered it a few days later. Again, it was not great. Apparently they had to cut it by hand and the curves at the ends are not perfectly oval.
Description of Work: We wanted a glass tabletop made for our dining room table.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Auto Glass,
Glass and Mirrors,
Doors
FAQ
Glass Doctor of Northwest Florida is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
Glass Doctor of Northwest Florida accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Glass Doctor of Northwest Florida offers free project estimates.
No, Glass Doctor of Northwest Florida does not offer eco-friendly accreditations.
No, Glass Doctor of Northwest Florida does not offer a senior discount.
Yes, Glass Doctor of Northwest Florida offers emergency services.
Yes, Glass Doctor of Northwest Florida offers warranties.
Glass Doctor of Northwest Florida offers the following services: Insulated windows, shower and tub enclosures, office glass, door, table tops, mirrors, patio doors, replacement energy efficient windows & auto glass.