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Marcie's Home Detailing

House Cleaning

About us

Interior and Exterior deep cleaning.

Business highlights

20 years of trusted experience

Services we offer

Deep cleaning.

Amenities

Free Estimates
Yes
Senior Discount

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Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.512 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.5
responsiveness
4.9
punctuality
4.9
Showing 1-12 of 12 reviews

Debra K.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: I found Marcie on the Angie's List site and gave her a call. She and her assistant Hailey were right on time. They spent around 4 hours cleaning my house from top to bottom. Everything from ceiling vents and fans to baseboards to cabinet and refrigerator tops were cleaned. I've been in this house for 9 years and it has never been so spotless. I am thrilled with the work they did and plan to continue using her on a regular basis. She is truly a home detailer, not just a cleaner. For all the work they did and the number of hours they were here for a first visit, I found the price to be reasonable and well worth it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Apryl J.
07/2014
1.0
house cleaning
  + -1 more
I was excited to call Marcie because they clean my neighbors house and I was glad to get a referral from someone. I left Marcie a message through Angie's List 4 days ago as well as, on her answering machine 3 days ago. I have not heard a word back from anyone, so I had to call another company. Disappointed to say the least.
Description of Work: Disappointed.
Rating CategoryRating out of 5

Response from Marcie's Home Detailing
Dear [removed member name], I wish to apologize to you as well as others , I do take my business and customers very seriously, however I have been unable to sigh in as my e-mail address had changed I have rectified the situation finally. If you ever have a need please call me my phone also had a issue some time ago it is very disappointing that I appeared to have ignored your interest. Thank you for thinking of me at the time I would have really liked to have met with you. All the best , Marcie 386-527-1895

Tony S.
06/2014
5.0
house cleaning
  + -1 more
They were responsive and punctual. It was an excellent service!
Description of Work: Marcie's Home Detailing did housecleaning services for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Carol G.
03/2014
5.0
house cleaning
  + -1 more
They are continuing to clean for me every 2 weeks...Great Job and Very pleasant people to deal with.
Description of Work: They cleaned my rental home very well, as it was not that clean when we moved in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Jeremy F.
12/2013
5.0
house cleaning
  + -1 more
This apartment was trashed by the previous occupants. We renovated the place, painted all the walls and exterminated the pests, but we still needed a good thorough cleaning to get the place up to speed. Marcie walked in fearlessly, took on all the challenges, and left the place sparkling!! I've used her twice since on less challenging jobs, and each time she has delivered flawlessly! She's been flexible and very reliable. If you need a place cleaned well from top to bottom, Marcie will deliver. So glad I found her!!
Description of Work: Completed detailed cleaning of renovated apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

BARBARA M.
12/2013
5.0
house cleaning
  + -1 more
She does an excellent job, our tenants always comment on how clean the condo looks, she goes above and beyond for you and I would highly recommmend her.
Description of Work: She cleans our 3 bedroom condo every month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Stewart P.
11/2013
5.0
house cleaning
  + -1 more
Marci's staff are well trained personally by Marci. She sets very high standards which may take a new staff person a few visits to achieve. We have used this service for several years and have continued the relationship because they follow a well prepared regimen yet are flexible enough to meet any special requests we may make. We have been offered lower cost services, but are very comfortable that we are getting value for the fee. We have also used Marci's to care for our home when we are away. She has demonstrated reliability and initiative when needed.
Description of Work: Thorough cleaning of home, patio, including vacuuming, floor washing. A total and complete approach and execution.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Cregg S.
11/2013
5.0
house cleaning
  + -1 more
We have been having Marcie's Home Detailing and her staff clean our home for the past 8 years. She was recommended to us by Pat Simpson who at that time was a realtor in the Spruce Creek Fly In and Marcie and her staff cleaned condos, apartments and homes for her. She is excellent as well as her current staff. Whenever we have had a problem with someone doing sub-standard work, which has happened during the past few times, I notified Marcie and she corrected the issue immediately. I understand these employees are no longer employees of her company. A good example is yesterday when she and her staff member cleaned our home.It hasn't looked this good in a long time. We even commented to each other later in the evening how clean everything looks and smells. Marcie is always very professional, friendly, courteous and very accommodating. Her prices are very reasonable too. I have and always will recommend MARCIE'S HOME DETAILING as she is the only company I trust and feel very confident that now with her current staff and her we will continue to get a job well done. Thank you Marcie for making our home look so good. Can't imagine anyone saying anything negative about this company unless it could be a disgruntled former employee.
Description of Work: My home was cleaned from top to bottom. Marcie and her helper vacuumed, cleaned our furniture, all appliances, floors, blinds, ceiling fans and they made everything shine. As always was very careful with our personal items. Excellent job! So happy that we found her many years ago. Couldn't imagine using anyone else.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Niccola E.
10/2013
1.0
house cleaning
  + -1 more
Like the other reviewer, she price gouged us big time. The small one bedroom/one bath apartment was freshly painted prior to her cleaning and she charged $225. When I asked her why, she told me her and quot;girlsand quot; had to clean down all the walls from the nicotine. When I told her that did not make any sense since the apartment had just been painted the week before, she said she was referring to a small paneled wall area. During the cleaning, she texted me that her girls were not going to waste any more time wiping down the blinds because they needed to be replaced in her opinion! The entire apt. is about 500 sq. ft. and she over-charged for her service - $225.00 - and didn't tell me the price until after they were done and I called her to ask. She took it upon herself to remove a table and 3 large bags to the curb which I did not want her to do or ask her to do, but which she felt she could charge me for. She gossiped about me to a neighbor which was very unprofessional. In my opinion, steer clear of this cleaning service!!
Description of Work: Deep cleaned a small 1 bedroom/1 bath apartment.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0

$225

Response from Marcie's Home Detailing
It is very unfortunate that with the strike of a keyboard people can say things so out of depth of a true situation and take it upon themselves to harm someone’s reputation. I was called by this client through Angie's list referral, I have cleaned her home twice and she was very happy. The client is the manager of a small mobile home park. When she asked if my company would clean a small apartment above her small garage I was happy to accommodate and we scheduled the home cleaning first which was on 8/21/13 for $60.00 to which the balance has NOT been paid. As her home is tidy I anticipated a respectable landlord situation in cleaning her rental. This was not the case as we are in hot central Florida and we attempted to clean an upstairs apartment that was sweltering hot and rat infested. The apartment had no working A/C and was used as a garbage dump that had a nicotine and grease coating on everything that was not newly painted. This includes cabinet doors, votives from three ceiling fans, and a large panel wall that were coated and required extra attention. This is not a problem but is very time consuming. There were small aluminum blinds that were also covered in heavy film and I did not want to waste the owners time and money when they clearly needed to be replaced and there was no sink or tub to accommodate soaking them; not to mention that the strings holding them together were dry rotting. On the stove the burner pans were so old they literally were disintegrating with rust from years of never neglect. I have several before and after picture; and in good faith took it upon myself to buy new burner pans, light bulbs and votives in order for her to show the apartment with lights and matching votives on all ceiling fans. This was after we washed and scrubbed the original votives of the yellow nicotine film that everything was covered with. Three construction garbage bags were filled in order to properly start to clean this apartment. The cabinets, fridge, and bathroom were full of trash, empty coffee cans, various plastic wires, rotten food, large quantities of Winn-Dixie/Publix bags, empty aluminum cans and glass bottles … Gathering and disposing of all this trash took two people an hour and we charge for our time spent working. Cleaning the apartment would have been impossible had we not removed the refuse. I called and informed the owner the process and the A/C being non operational, and at the time I had an Heating and Air Conditioning Specialist come look at the wall unit for the client and we agreed that we would come back and continue to clean once it was fixed. Time went on and the client didn't want to pay for another small a/c window unit; and as the weather got cooler we came back and finished the apartment in 3.5 total work hours, not including the purchase of items needed for the apartment. After the client finished inspecting the apartment and explained over the phone that she was happy with the results, she then stated that she was not willing to pay the invoice amount for such a small apartment. After attempting to call the client several times without an answer, the client began to harass me by sending numerous threatening text messages. After finally getting a hold of the client’s husband, we then agreed upon a revised price that was below my cost in order to please the client. Our employees strive to keep the customer happy and are not afraid to work hard, but despite our best efforts the client was focused on being hostile and unwilling to communicate in a professional manner. Marcie’s home detailing has been as accommodating as possible in this matter, but in the end we feel that we were taken advantage of.

joeli Y.
07/2013
1.0
house cleaning
  + -1 more
Marcie.....or the provider is still insisting on getting paid for her and quot;extraand quot; work
Description of Work: the condo had been thoroughly cleaned prior to the provider showing up. Videos and photos were taken of the spotless condo prior to the above provider showing up, but she was unaware that these videos and photos were taken. After my family and I left.....the above provider notified the condo owner and told him that there would be additional fees because the condo was so "bad".....of course the owner asked the provider if she had pictures and of course she did not!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$650

Response from Marcie's Home Detailing
This is a disgruntled Daughter-in-Law of the owner of the Condo in question. The condo’s condition when she arrived was of course clean, as I clean after every renter for her Father-in-Law. It was the condition Dondi, or should I say the renter, left the condo in. She was supposed to be out of the Condo at 9am, so after being turned away at the door, and asked to come back later (to which we accommodated at 11:30), she still was not ready to leave, and did not finally leave until 1:30pm. There was pizza sliding down a mirrored wall behind a couch and paint by number paint on the shower floor in the master bathroom. This is a large 3 bedroom condo with much laundry to do since she had stayed 3 weeks, so there was great concern in having the unit ready in time because the new tenants were coming in at 2:00pm. We were paid $150.00 which is the normal rate for this condo, instead of only two people cleaning, it took three. Every surface needed attention and floors were filthy with food everywhere. There was an additional charge of $135.00 to put this Condo back in order. I also did not feel the necessity to rudely take pictures of my clients’ daughter-in-law’s misuse of his Condo, I just wanted to get to the task at hand and have it ready for the couple coming in. The owner paid the extra and assured me he understood and was not surprised. He also informed me Dondi would never be allowed to stay at his vacation home in Florida again without the company of his son, as he has had this problem with her in the past. I am not sure how the $600.00 figure ever came into this picture unless she had to pay the rent there as well? This amount most certainly had nothing to do with Marcie’s Home Detailing.

William T M.
06/2013
5.0
house cleaning
  + -1 more
They did an amazing job; I am impressed.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Cynthia C.
12/2011
5.0
house cleaning
  + -1 more
I have used her for about four years. She is very prompt, thorough and professional. You could bounce a dime off the bed everything was like a fancy hotel after she left. It was so clean when you walked in it was heavenly. She cleans the chandelier, ceiling fans and I will use her again in the future. I wish I could have her all the time.
Description of Work: I used Marcie's Home Detailing for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    1363 Jane Lacy Ln, New Smyrna Beach, FL 32168

    www.marcieshomedetailing.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Marcie's Home Detailing is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    Marcie's Home Detailing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Marcie's Home Detailing offers free project estimates.
    No, Marcie's Home Detailing does not offer eco-friendly accreditations.
    No, Marcie's Home Detailing does not offer a senior discount.
    No, Marcie's Home Detailing does not offer emergency services.
    No, Marcie's Home Detailing does not offer warranties.
    Marcie's Home Detailing offers the following services: Deep cleaning.

    Contact information

    1363 Jane Lacy Ln, New Smyrna Beach, FL 32168

    www.marcieshomedetailing.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM