I have never seen such bad customer service. Don't hire them! They are apparently not interested in having your business. I was so excited to find them at first as it appeared they were able to design my project which is a large, costly project that you would think would be worth their while to pursue. Scheduled to meet with Dave May 16 and he cancelled the day before saying he would reschedule for next week at "my convenience". I asked when next week as I would make it work and after 3 attempts to contact him, he only replied June 2 after I sent him a message that I'd be writing a bad review about his complete lack of response. He finally came out, was very nice and had great ideas and said he would work on designs and send me a quote in a few days. Nothing until July 12 when I messaged him to find out what was going on. He said he would get the numbers together over the weekend. July 30, sent him another message since he never got back to me. Now it's Sept and he just was completely not interested in my business and never responded. He told me he didn't want me to think this was the way he did business but apparently it is.
Description of Work: design and rebuild outdoor tiki bar/outdoor kitchen.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
vivian P.
11/2016
1.0
fencing
 + -1 more
did not complete the job same day as promised. Could not reach them for weeks. It took a call for someone from Atty General to contact them.
Description of Work: needed a replacement gate and fence.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
Maria B.
09/2016
1.0
fencing
 + -1 more
Installing a fence is not rocket science, but being professional, punctual and reliable is a requirement for all contractors. All 3 of these qualities or non-existent with this company. Our fence fiasco began April of 2016. I am writing this on 10/9/2017. Our fence has yet to be inspected. They are on their third permit and we have received a notice from the city that they are going to cancel that one too, since Atlantic has not scheduled the inspection - a year and a half later! Need I say more?
Description of Work: Fence installed
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
kendra H.
06/2016
5.0
fencing
 + -1 more
unknown
Description of Work: Dave and his team were absolutely the most ethical and honorable contractors we worked with throughout our entire home renovation and backyard redo. When we selected our product and set an installation date, they kept to their timeline and our budget. Ultimately we felt that the material from the manufacturer did not arrive in the condition that we expected. Dave and his team advocated on our behalf, helping us to secure a credit. He then replaced that material with new material of our choosing with no additional installation charges, saying repeatedly: "we just need to make this right. The most important thing to me is that you're happy with the finished result. Will stick with you until that happens." ( obviously, this meant that he had to rip out the old material and install the new material with no additional charges). During the course of our house renovation, we worked literally with dozens of contractors. His behavior and reliability were very unusually excellent. Would use him again in a heartbeat.
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Service Categories
Fencing,
Pavers and Hardscaping
FAQ
Atlantic Fence & Pavers LLC is currently rated 2.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 3:00 PM
Atlantic Fence & Pavers LLC accepts the following forms of payment: Check
Atlantic Fence & Pavers LLC offers the following services: Free estimates for custom brick paver walkways, patios, walls, fire pits, driveways and more. Contact us for all of your fencing needs.