RUKO'S GENERAL CONTRACTING INC

They did a fantastic job on my kitchen backsplash and putting in a new shower in my master bathroom. I can’t say enough good about them. Fair pricing, alway showed up on time and workers were very professional. Alway cleaned when they left for the day. Owner was always overseeing the jobs. I would highly recommend them to friends and family.

They are very professional and thorough.

GREAT WORK

UPDATE: Did not follow manufacturers and industry standards as far as jobsite examination, and surface preparation. (original thin set was not removed) Dissatisfied with the shoddy workmanship in the removal and installation of my tile floors leading to hollow sounding tiles (debonding of tiles) and lippage of tiles ( when one edge of a tile is higher than an adjacent tile) The conclusion of an licensed, independent building inspector was "the only way to fix this is, the new tile must be removed and replaced", which Elvin Ruko chose to ignore. Since Elvin Ruko chose to not replace the tile floors, which he admitted had an "installation issue" (hollow and lippage) or to compensate me the cost of this project $9097 so that I may hire a contractor of my choosing to redo my tile floors, I am prepared to take this further. Elvin Ruko says that I was "unfair, unreasonable, and trying to take advantage of his company". I disagree with his views and went into great detail in my original rebuttal. These facts were omitted as "member information removed". His accusations, innuendoes as well as total untruths were never substantiated.

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The tile setting was done adequately, at the time. No observable issues other than a few corners slightly raised.
Now, ten years later, a couple of pavers have come loose, revealing some air pockets underneath. Tapping on some adjacent pavers makes a hollow sound, suggesting a possibility of other air pockets under pavers. Since I basically liked Ruko's work, based on appearance, I called and asked them to come out to fix the loose pavers, not even suggesting that they should bear the responsibility for making it good.
Initially, the son agreed to contact me on a particular day to set up a date. That was the last I have heard of the Rukos. The son didn't call and he didn't come out to my house; they don't answer their phone, or else you get an answering machine; they didn't return my two messages on their answering machine.
I drove out to their business (operated out of a residence in a residential area), but no one answered the door, even though there was a car (sheriff's deputy's car) backed into the driveway.
At this point, my complaint is less with their work than with their lack of professionalism and responsiveness in dealing with my loose paver problem. This is the typical contractor stonewalling when they don't want to deal with someone, but to me it means they are untrustworthy and can't be expected to stand behind their work.

Just trying to see to it this stays posted I see where NOW there is a post that they were not even licensed when our debacle occurred!!

I am not certain what type of other work they are capable of completing and our Builder at the time assured us he had used them, with success, on prior jobs. Therefore they were subcontracted  for ours , but they will NEVER come with our recommendation
From the day our tile was delivered to our home, our personal property was damage and defiled.  I won't go into details there but that disrespect came at a price of almost $2000.00 in peripheral damages that both we and our builder had to absorb.  
This company performed poor quality work in our home.   Our builder had removed an entire home of prior tile floors we and had validated our floors were overall in good shape and level.  By the time Rukos was done with 1/3 of our home we had dips in some areas peaks in others and a ramp in our great room??    
After brining to light this issue to our builder he addressed the matter and Rukos did work to try and resolve this issue.....This lead to tear out 1,  and more tile needing to be ordered.  Then we discovered once some of the peaks and valley issues were resolved (SOME MIND YOU NOT ALL) Tiles that were sticking up on edges and uneven resembling warped wood floor  all through out our home and were rough to the feet  this lead to tear out 2!  and more tile needed.  
Finally our floor was complete but we had concerns that the grout used in the tight joints was also not done correctly as the color was wrong and seemed to be bleeding when wiped with a wet cloth.  We had our floor cleaner come out to test a spot well past the cure date and the grout lifted out of the joints when the machine was applied to it.   Then we discovered at least 30% of  our floor had hollow tiles!!  This was tear out 3!!
While they continued to tear out and address our and out builders concerns we feel like it never should have been this big an issue or any issue at all.  We have seen this tile laid far better in other venues.  Now we are left with small high/low spots, some chipped tiles that were  relayed to avoid more purchase of more new, and should have never been re used,  and an impending grout issue the first time we get it professionally cleaned! So honestly we are expecting to have to re grout this floor at some point in the future, despite our builders own efforts to try and resolve that issue.   We were not happy with their services. 

I have used Ruko's twice previously and they did a excellent job, so I hired them to do my kitchen floor without getting quotes from anyone else.  That's how confortable I felt using Rukos.  Once again they did a excellent job. 

Started with a quote and a recommendation where to purchase tile. We were also given a start date. we accepted quote, purchased tile and they started on date given. The results were outstanding and were billed the quoted price. Would highly recommend this company.

Good job.   Ran into a few glitches but they rectified the problems immediately.  Would recommend them.

They did a outstanding job, very professional in all aspects from start to finish.

They did a outstanding job from the moment they began to remove the old tile until the job was completed. They were neat, polite and had a great work ethic. I can't say enough about how good they were and this comes from someone who expects excellent results.

Just beautiful. The patterned backsplashes really dress up the kitchen. We bought the tile, gave them a diagram, and they figured out how to center the patterns, cut trim pieces and place accent pieces so that they looked great.

They were great. They were very professional and they even gave us new ideas that we hadn't thought of. They also have a special warehouse you can go in and look at your own materials to see what they'll look like. They're very good and we plan on using them again.

This is the second time we have used this company (the first time they tiled floors throughout our house) and I can't imagine using anyone else. The owner and his son are very professional and keep a very close eye on those they hire to work with them. They went to the tile company and picked up the materials for us, showed up early and worked until quite late each day, and left my house cleaner than they found it. The shower is absolutely beautiful. We asked about a few design changes along the way, and they were always agreeable and didn't raise their price at all to reflect the extra work. I can recommend them with no hesitation.

We needed someone on short notice which they were able to provide. The installer came at the scheduled time, worked quickly, did a good job and cleaned up afterwords. We were happy with the work and would use this company again.

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