GENIE PRO OF NEW PORT RICHEY

When the Genie garage door malfunctioned on 03/1913 I was informed by an overhead garage door repair company that also happened to be an Authorized Genie Dealer that my Genie garage door opener model was covered by a lifetime warranty. I immediately called Genie's Corporate Headquarters & Genie of New Port Richey. The rep at Genie's Corporate Headquarters asked for an assortment of information then emailed claim forms. In spite of having a written warranty and being within the stated warranty period, the Genie Pro owner, Laura Salazar, told me that there was nothing she could do about my nonfunctioning Genie opener. Upon receiving a replacement Genie garage door opener from Genie Corporate I made arrangements for Genie of New Port Richie to remove the nonfunctioning unit and install the replacement unit. I returned the two parts that Genie of New Port Richey installed to Laura Salazar on 4/18/13 and asked Laura to refund $250 of the $337.33 I had paid her for the repairs that her company had completed during October of 2012. Laura gave me a group of nonsensical reasons why she couldn't refund my money. I left the parts with her & obtained a receipt for them. I called Laura on 05/01/13 to follow up & when she once again started telling me the rediculous reasons what she couldn't return my money I informed her that she had been in possession of the parts for nearly two weeks and that I expected her to bring me $250 in cash by 1:00 on 05/03/13. Laura did not bring me my refund. UPDATE: STILL NO REFUND AS OF MAY, 20, 2013 :-((( THERE'S ABSOLUTELY NO DOUBT WHY THE BETTER BUSINESS BEAURU RATES THIS COMPANY AT A D- !

THE ONLY TECH THEY HAD THAT WAS WORTH ANYTHING HAS RECENTLY LEFT THE COMPANY. OVER THE LAST 10 YRS, I HAVE HAD 2 OTHER GARAGE DOOR OPENERS REPLACED BY GENIE NPR WITH EXCELLENT SERVICE. NOT SO ANYMORE.