RICK FERRELL'S CERTIFIED A & A SEPTIC SERVICE INC.

great service very friendly they bring back customer satisfaction great people

Donald was very thorough and professional. Told us that the filter was blocked and after pumping cleaned the tanks with water. Left the lawn in great condition. Also told us to use copper sulfate twice a year and how to apply for the drain-field. Very impressed and told our new neighbor to use this service. Will use again and recommend to anyone.

Tried to contact another company first. They were listed as a 24-hour Emergency service. My call went straight to a full voice-mail box and when I sent an e-mail, the reply stated that I would receive a response in 48-72 hours!! Thankfully I didn't have a full-blown emergency. I then called Rick Ferrell's number and got a real person on my first try. I asked for a Friday appointment because it was already a Monday. The lady offered me a next-day service call because the man would be in my area. I gladly accepted. She told me an approximate time frame because I had to leave for the airport in the late morning. No problem. Chris arrived as expected. Showed him the area and left him to his work. An hour or so later he let me know he was finished. We talked about what problems we could expect in the future because of the age of the drain-field. He gave me an approximate price. He was very personable and polite. The price was as quoted and it was $10 less because I was an Angie's List customer. Would not hesitate to call them again, or recommend them to my neighbors.

it went wonderfully well. Rick is very thoughtful, kind and professional. we have only deep appreciation for a job well done.

The day before I had a large tree removed from front yard. During the process a small but very deep hole was discovered. It appeared as if the septic tank was collapsing. Called that morning and was told that they were busy but could respond that afternoon. The service person, Chris, called at 1000 am and advised that he was between jobs and could respond. Chris arrived and diagnosed the issue which was a damaged fiberglass lid covering septic tank. Chris explained that this tank was fiberglass not concrete. Chris pumped the tank and later returned with a new lid. Chris was very professional. I will defiantly use the company again. Thanks for the great service.

Awesome company to deal with. Very courteous, thorough, honest and fair. We had two other companies out here prior including the home purchase and once after. Wish we knew about Ferrell's sooner. They scheduled our pump out promptly. driver arrived as expected. Was very thorough- respected my wife and spoke with her as if she had a brain. no talking down or pretending like she would not understand. Answered all questions, did a real nice job with the cap dig and recover. Chris (driver) was also conscientious to ask about the fresh concrete.. And how we wanted him to get the hose where it needs to go. Best service, best price yet. We will not go with another company again, no reason to. Highly recommend this company for great customer focus and service.

Chris arrived exactly as promised, he was very polite and fully explained what he would do. He then located the tank, and correctly determined where the pump and other tanks should be in relationship to the septic tank. He found the pump was burned out, and was able to replace it right on the spot. I decided to have them come back and install risers on all three tanks in order to eliminate digging up in the future. He returned in a timely manner and did a good job of that, too. When I was selecting a company to do this, at first I was concerned about this company's "F" rated review of 2/20/2015. It was clear to me that the owner didn't understand, or didn't care to understand, that if a tank was pumped out when way too wet the tank could rip out of the ground, it would act like a boat. The staff at Rick Ferrell's really seem to know what they are doing. I have full confidence in Chris and Rick Ferrell's Certified Septic Tank Service and would certainly use them again.

I called and asked if they service Dunedin and specifically asked for an estimate for repairs. Chris showed up and expected to pump the tank right away. I told him I needed an estimate for repairs and recommendations as this is a new home for us and I never had a septic system. He looked around, called his boss and they decided that they can't do the job. He may have spent 30 to 45 minutes, possibly longer. I had to leave to go to work before he left (he showed up about 30 minutes after the time window, but no big deal). The secretary called later left me a message to call her for payment. I paid $125. I was told that they weren't comfortable pumping the tank out of concern for pop up. Despite telling that they provide full septic system service and replacement when I scheduled for the estimate, the secretary told me that Rick doesn't feel comfortable doing the job. Then she said she said he is booked for the next 6 weeks in Pasco and he basically won't be interested in a job so far away. Never got a written estimate. Basically paid $125 to be told that they can't hand my job and they're not interested in the hassle it entails. Amazing how this company is A rated in it's category.

Excellent service by a friendly worker, who also gave me some good advice on proper septic upkeep. Clean and efficient. Would definitely use again.

All the work went as planned. It was completed in a timely manner and the men were very professional. There was a small glitch about the time the fields were done, but that was reconciled and job was completed. It has been a year since drain fields are in and so far so good. They seem to be working as they should.

Rick's worker arrived as scheduled and went directly to work. He pumped out the tank quickly and gave us advice on how to avoid more frequent services. Once he finished pumping the tank, he returned our lawn to the same condition as when he arrived. It looked like he hadn't disturbed the area at all! He was very friendly and took time to explain what he was doing.

Chris showed up around 10, found the spot, dug up the grass gently, all the while answering any questions I had. He then proceeded to pump out the tank, which surprisingly didn't smell all that bad. He showed me where the leach field is and where the tank were located (surprise!) that my husband inadvertently parked on a couple of times (ouch), and he advised against doing that in the future. After that, he very carefully replaced the soil and grass, once it rains you won't be able to see where it was dug up. Chris was very professional, knowledgeable and friendly. You can bet I will be calling this company again for any septic needs. A+!

I called in the evening to request service and was scheduled for the next day. He called before he came as I requested and showed up at the time specified. Good service. Pleasant and courteous worker.

Chris arrived on time. Did a great job. Was very courteous and gave good advice on how often to clean the system, what to be aware of in terms of system degradation and what preventative steps could be taken to ensure system works fine for a long time. He was very professional, friendly and took the time to explain things to me since this was my first house with a septic tank. Would definitely go with these guys again, just the fact that they showed up on time and did the service in and of itself was more than other companies, not to mention the bonus of their true professionalism.

Called this morning and he came within hours. Very professional. Will use again

Chris was on time, called when he was on the way. Service was done with total professionalism and quality. He drained the septic tank and snaked the drain and now i have plumbing back in my house. i would definitely call them again when/if i need their services

I called to get an estimate on a new (or repaired) drain field. A message was taken and I was told Mr. Ferrell would get back to me. I was never contacted back and never received an estimate. After waiting several weeks, I contacted a different company which I hired to do the work.

The operator was very friendly and professional when i called. the truck was a little late but completed the job punctually without leaving a mess. I will definitely use them again.

It went very well, the whole job was coordinated around our schedule so we were not Inconvenienced. Cleaned up very well. Gave good referrals to finish the electrical and sod.

They showed up on time and were professional. They called before they arrived to let us know when they would be here. Everything went perfectly. We would absolutely use them again in the future if we needed too.

Went very well. Great service.

Had an excellent experience. I got the name from Angie's List and called. The person who took the call was professional and showed a high level of customer service. Setting a date for service was quick and easy. The person who performed the service was on time and very professional. He was knowledgeable and answered my questions. I understand this is a family run business with a long history of quality service. I will definitely use them again.

went very well started in morning and job was inspected and finshed by end of the day.

They were able to respond the same day. They were on time. The technician was very thorough and professional. The office were very helpful in offering suggestions and advice on how I might maintain my septic tank.

The job went BEAUTIFULLY! This was, from start to finish, ABSOLUTELY STRESS FREE! This man takes all the time necessary with great patience to explain things in detail for the lay person. He takes GREAT PRIDE IN A JOB DONE WELL. On a scale of 1 to 10, all manner of his work is 1,000! I feel very confident that during high water, hurricanes, etc. I won't EVER have a problem. Do yourself a favor, if you need a septic tank GO WITH RICK FERRELL!