Estes Heating & Air Conditioning

I only requested an estimate and list of items needed. I was very pleased with the responsiveness, information given to me and explanation of what the jobs entailed.

I have a service agreement with them. They actually installed the last couple. They come out twice a year.

It was high.

I still use them, twice a year they come and do my maintenance on the system. They're good, their prices were good, and they were fast, and they had it done and were in and out of here. I had the house going through full renovation, and they were working around other companies that were doing work on the house also. I don't entertain anybody else.

About a year and half ago, I had a new system installed. About 4 months ago, a part went bad and it was under warranty and even with the warranty, it was still an expensive fix. I was not happy about that. For me, having got a brand new unit a year plus later, was not wonderful. So, they come back out and replace the part which was a couple of hundred dollars, in December, which I was not happy about, but, I had to have the part for the thing to work. So then in March of '17, last month, I got another invoice for $90-something, which they said was the service call for the part that they replaced in December. So, I was really serious about that. The second invoice of the second visit that threw me off. I told them that, "this is not right, this is not right." It's a combination of replacing an "under warranty" part for several hundred dollars and then another invoice for the service call 3 months later. The part was like $295, it was close to $300 and the unit was $4000.00. It was a totally brand new unit and they said the part was under warranty. When I said, "if it's under warranty, why is it so much?" and they said, "well, we have a book about warranty parts and it's the installation... blah, blah, blah..." But then, three months later, I get another thing that they said was for the service call. So, how many times are you going to charge me for this part this was under warranty? My understanding was that even though it was under warranty, part of that $200 plus dollars was taking care of that. I felt like it was double-dipping. So, they were really good at the beginning and I was really happy with what they installed. It was after the fact problems and what I consider unfair charges. But I will also say, Lorna, who works in the office, did her best, I felt, to make it all right. I told her, "I'm just telling you right up front, that I'm going to report this as a review on Angie's List". She said, "Oh, no, we have to make this right. We'll lose a whole lot of money if this is on Angie's List," and I said, "well?" and she asked "what can we do?" and unless it was to not make me pay, or anybody else pay, it wasn't a viable option. In the end, I paid it, but I told her that I would, at some point, put it on Angie's List as a review. But, Lorna, I felt, was really an ethical person. Because I felt it wasn't an ethical transaction in the whole, but I felt that Lorna tried to do the ethical, right, integrity-type thing to make it right. It was just above her pay-grade. I don't blame Lorna, but I yelled her. I didn't blame Lorna, but I do blame the company. As a practice, I think it's not a right business practice. As far as I know, the part they replaced hasn't had any problems so far. They responded to me, I just did not like their answer. I think they were professional. Where I fall short, I don't think that it was the right business practice. They were professional when they told me what I didn't want to hear, but I think they were wrong in what they were saying.

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I'm happy with the service. They're prompt in returning the call and coming out and honest about what needed to be taken cared of.

Extremely diligent and dependable from the very first appointment. Willing to quote different systems and discuss the benefits of each. Also recommended peripheral service providers such as foam insulation contractors who were also extremely dependable and competent. This resulted in a downsizing of the system and an increase in overall efficiency. Highly recommend this contractor.

They are quick with their service. They are pretty good with their work.

The workers were very competent and they were there within the time frame they said. They called before hand so we knew when to meet them and it was all well handled. They were very professional and a good service!

Terrible. When I wrote Mr. Estes, after I found out about him not being qualified to install equipment for me to obtain a rebate, he came to my house unannounced and cursed me and was angry at me for my complaint. Please let me know if you need copies of the checks paid to Estes and if you need a copy of the complaint filed with the Department of Business and Professional Regulation for Florida. Dwight Hines