Your Tech

I had to fire YourTechFL after paying them $25K to do automation for my new construction house in Old Naples. I forfeited the remaining 5 months on the 12-month contract to get rid of them. Dealing with the owner, Clayton Varner, was a very unpleasant experience right to the end. He always showed up in flip-flops, which was emblematic of the quality of his delivery and professionalism. I didn’t find him trustworthy. Firing him wasn’t a difficult decision. I wouldn’t have allowed him back in my home to do warranty service. I valued the monitoring service at less-than-zero. He was already unwilling (I think unable) to fix the security issues that had been identified in the system he installed. I could detail all the problems beyond security issues, but I think the most useful information I can provide is the opinion of a third-party expert. I think that will help you develop your opinion on this vendor. For business reasons, the cyber security lead of a major corporation evaluated my home network, not to create extraordinary security, but just to ensure a standard reasonable for any residence. In addition to his corporate work, this expert was a professor at a major American university. This is the opinion the expert wrote to me about Clayton Varner: This guy is a joke. What he says makes no sense. Not only does he not know security, he doesn’t know much about networking either. The reasoning in his email response blows my mind. I am sorry that you had to deal with this. Unfortunately, there are too many small businesses that see an opportunity in home automation and jump at it without having much knowledge.

I have been a home owner for decades, have been involved in gut-rehabs to building new homes. This was one of my best customer service experiences to date. I had a lite touch system that failed over a year ago in a 10k square foot home with a hydronic radiant heating system. rewiring was not an option. I have contacted dozens of professionals for either repair or replacement. I received quotes that were either unreasonable or solutions that were cumbersome, i.e. using battery powered devices and unreliable technology. Clayton immediately identified the issue and recommended a reasonably priced replacement. I spoke to him and he came onsite from Florida to Massachusetts the following day. He arranged for local subs to be onsite and directed and coordinated all of their work. I lost the lighting map so he helped to rediscover the wiring. He ordered parts and had them delivered to the site. Within three days of my call the lights were back on. The new system is a significant upgrade in functionality and reliability. Clayton spent a significant amount of time with me making sure I understood the system well enough to fly on my own, but also informed me of remote assessment and repair options should any failures arise. Clayton took care of every detail. I was very impressed by how fast yet thorough he was in his work. He was able to trouble shoot onsite and come up with smart solutions. There was very little impact by his onsite presence and work in our day-to-day routine. My wife who works from home was able to do so without any interruption. I would highly recommend Your Tech and Clayton Varner for any project.