STORM PROTECTION OF S FLORIDA LLC

They forced me to pay for the job before it was complete (threatened to put a lien on my house) and the shutters never worked correctly. Now they wont come and fix them.

WOULD NOT RECOMMEND. When I called, I indicated I didn't need repair only that I needed someone to open shutter while I waited for warranty workers to arrive the following week, maybe a 10 min thing. He said no problem. when the 2 workers arrived they said it was $95 minimum trip then he said also they have $135 per hour charge and its one hour minimum . I said so $230 minimum? He said well no, its $95 trip charge and first hour, which is the minimum is $135. 🤔? He said, "didnt Al tell you cost or did you tell him what you needed?" I said, " I did tell him what I needed and no he didn't tell me it would be $230. I asked if it was okay if I went in and quick called the office to see about price, maybe $95 being more fair and they said yes. While I was calling, they drove off. Al said "they" the workers should have told me the price when they called to say they were on their way then confirmed that the $230 is nonnegotiable and is the going rate. As a note, shortly after I found a handyman who was able to come that afternoon and open the shutter. He was great! He responded right away and only charged me $30. I would highly recommend him to anyone! Brandon Johns 772 559 2699

This is honestly one of the best contractors I've ever worked with. From the initial appointment to today's installation, we couldn't be more pleased. The installer Steve was so fastidious with every aspect of the project. We will be having them do some additional shutters very soon. Highly recommend!

I called several places to see if they could be fixed asap and Storm Protection could do it the soonest. They were awesome! Steve and Brian were very courteous, knowledgable and attentive and were right on time!! Would definitely hire again!!

Great job! Very nice and professional workers who take pride in doing a good job.

It took a little longer than we were told but most of the additional time was because the windows arrived late. We also had a lot of work done. The installation team (Steve, Nathan, Corey, and Devon) were great. We had one small oversight when they left; five decorative plugs. I called and they came out in a day and installed them.

Very professional work. Great service crew.

Very professional! He came to my home the very next day.

We're extremely happy with the whole process. The price was well below other bids the quality is excellent, they arrived on time (a rarity in SW Florida), completed exactly on time, the workers were polite and did a full cleanup each day.

Excellent workmanship, kept a clean workplace, friendly technicians. We will recommend to our friends and homeowners' association.

On time, very personable, second time used. Very careful about rugs (shoes), and cats. I liked them very much.

Service crew arrived on time as scheduled. Nathan and Devin were prompt and efficient and were very capable, knowledgeable and diligent. They essentially worked without a break for five hours and completed the work in exemplary fashion. Nathan took the time to explain and discuss the repairs and commented on the reasons for the failures. Some of the repairs required correcting faulty electrical installations and they were fully capable of making the necessary repairs. I had difficulty locating a company in the area that was willing to do the repair work, most wanting to completely replace the hurricane shutters rather than provide the requested service. Storm Protection cited a very busy schedule, but worked our repair into their schedule within days. I have yet to even receive a response from some of the other companies that I sent emails and/or left messages regarding the request for service and quotation. The work crew cleaned up and vacuumed the debris left from the repairs. I would highly recommend Storm Protection to anyone interested in servicing and repairing hurricane shutters.

Properly positioned pic flags to make operation quieter. Touch up paint scratches. Covered by ten year warranty.

We worked with Storm Protection Services of SW Florida last summer, to install accordion storm shutters on all the windows of our new home. We were very pleased with their professionalism, their communication, and with the quality of their product. We used them again this summer to install one additional shutter on a garage window. We highly recommend them and would use them again in the future!

Good follow-up from company . They will make recommendations on total fix of shutter. Changed from " b " rating "A" Seems like I found a Great company.Real Pro,s

had a great experience. Al and Tyler were very responsive, and always on time. They helped with every aspect of the job, from getting HOA approval, getting permits and scheduling county inspection. Very clean and professional. This was one of the best contractor experiences we have had.

Storm Protection had replaced a motor in a large hurricane shutter for me just under a year ago. Yesterday I rolled it down to block the sun but when I tried to roll it back up, it refused to move. Tyler and another serviceman came to inspect it today. They opened it up, couldn't really located a problem, but cleaned it all out and soon it was working again. They "exercised" it a few times and said to be sure to call if I had any problems at all and they would be right out. They explained that it was under warranty and said there would be no charge even for a service call! I am really impressed with this company, their representatives, their quality service and professional attitude. I will certainly call them again and recommend them to my friends.

The owner, Al Carter, and I connected because I saw his company, Storm Protection, on Angie's List. After discussing what I needed to protect my Villa from Florida hurricanes, Al showed me some choices of possible solutions from using shutters or hurricane sliders and windows. We went with the best low e-grade sliders and windows with a wind resistance up to 180 plus MPH. Al took care of getting a County permit and worked with my local HOA to get the appropriate approvals. He gave me an idea when the work would be scheduled and he was right on the money. Prior to installation I had quite a few questions and Al returned my calls quickly. The installation was scheduled and the installers came as planned. Tyler and Steve were amazing..great work ethic, most pleasant, very knowledgeable about the product and they were very neat.Installation and product quality exceeded my expectations. From initial communication to the end product I can honestly give this company an A+.

Very well, highly professional; quality materials and expert craftsmanship.

Very nice and helpful people, very trustworthy, punctual. Would recommend to anybody.

Al Carter was my primary contact and project manager for Storm Protection and he was a valuable asset from the beginning. I initially invited him to quote only on the power operated roll-up storm doors that needed to be replaced on our 16 year old home. Of the four contractors I contacted he was the most qualified, trustworthy and competitive and he was awarded the contract. This is his company's true strength and they did a fantastic job. Tyler was his installation leader and he was probably the finest contractor representative that we encountered on the entire remodeling project. I can't say enough about his work ethic and caring attitude. He also did a great job on the storm panels mounted on a few windows and doors that were not replaced. Once the storm door decision was made I began shopping around for a window contractor. I met 3 other contractors and got some very scary (exhorbitantly high) pricing while still not being satisfied with the products offered or the installation itself. Fortunately, Al Carter told me that he offered the impact windows we were seeking. Once I got his pricing and learned about the installation process involved I felt confident that Storm Protection was our best alternative. It turned out that there were some significant issues (exterior stucco, irregular window measurements, etc.) that had to be tackled to get our windows installed. Some went in without much of a fight but several were very tricky. During the installation Al learned that his primary window installation leader was making some mistakes and the installation was slow and arduous. (I found out later that this installation guy left the company.) After all was said and done we are happy with the window work they did although there were a couple issues that became apparent. One had to do with the stucco repairs that had to be made after they ripped out the old windows and installed the new. That was an expense that was not part of our budget and we had to find a different contractor to do that work. (Steven from Storm Protection put me in touch with the one that did the work.) The other concern was that there are some exposed mounting screws on the inside of the windows that we had no idea would be part of the final installation. I asked if they could be covered or capped and they could not be. Otherwise, we are delighted with our windows and would use them again. The exterior doors were more of a challenge for Storm Protection. We're not as happy about this portion of the project as with the others (thus the B grade overall). I also got the impression they weren't happy either. It was a real fight to install a few doors and the frustration was very obvious from them. There was one door in the back of our garage that was especially difficult. We aren't happy with the way it is not flush with the exterior wall and there are air gaps visible from the inside. They struggled mightily on that door and in the end they convinced me that it was the best they could do. I considered pushing them more but decided that since the stucco repairs had been made we didn't want to undo the installation and incur more expense. There were installation struggles on nearly all of the doors they did. I have to presume that this was not their area of expertise and could not recommend them to others for exterior door work until they get someone on board that has the experience and skills necessary. Overall, if it weren't for the frustration on the exterior doors Storm Protection should get a "contractor of the year" award. Those doors caused quite a bit of stress for Al and he wasn't himself after that happened. (It should also be noted that he was beginning to get lots of other new business at the time and he had to be focused on that.) But for the most part they did a great job. I expressed concern over some clean up issues and they immediately improved for the duration of the project. I especially enjoyed and appreciated most of the workers on our job. Tyler and Steven were the two standouts. Al is a great guy and he is certainly someone that you can trust. I only wish that he had already worked through his installer personnel issues beforehand and had managed the stress a bit better at the tail end of our project.

They were outstanding. They didn't give me any kind of discount and they didn't really acknowledge Angie's List as somebody that they go through. I did find them searching through Angie's List. But everything that they did at my parent's home was top notch and they got the work done that needed to be done. So they served the purpose. They do a fine job.

Our original installer of the system had become unreliable. I called here on the day after Xmas, they were open and the owner said he would have a tech out the next day. Tyler arrived on time, was very professional and helpful and creative in repairing one of our old shutters. I think the price was fair for the time and effort, plus a few parts. It was a great relief as thought we'd have to replace the system. I would highly recommend them.

When I arrived home today, I discovered the hurricane shutter for my largest window would not go up. I looked on Angie's List and found Storm Protection of Southwest Florida. Their ad said they repaired all makes so I called and left a message. Within 30 minutes Tyler called me back and said he could be at my house within 45 minutes. He was here faster than that, analyzed the problem, and had a brand new motor in his truck. He and his partner worked to replace it and completed the job in about two hours. Even though we had to search everywhere to find a Ground Fault Circuit Breaker, they were always pleasant, professional, and meticulous. I would highly recommend this company and will call them for any future needs - including cleaning and servicing the rest of my shutters.

Very well, efficient crew, very fast service.