Romeo Air Conditioning Inc

black mold on walls...cut out sheetrock... insurance company called... dried out walls...replace a/c...replace walls and base board ...repaint...canceled romeo air conditioning!

They showed up on time for the estimate and accommodated us within 24 hrs for the replacement because we were only going to be there for 3 days.

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Seven years ago we moved into our brand new home. Each year for the first six years we had expenses in excess of $1,000 in repairs to our air conditioner, including replacing the condenser. It is important to note the air conditioner was maintained annually by a maintenance contract, which included at least two service visits a year. Again in the beginning of year seven we were faced with another $1,200 repair when we decided to seek quotes to replace our existing unit. We did not consider this provider. Our experience with the existing unit was enough. The response by employees was defensive. Every time we had someone come out to look at the unit it was a different technician. Each technician criticized the work and opinion of the previous technician. The last straw was when the condenser went out (one month after the warranty ended) though we had planned to replace within the warranty period, but were told by one of the technicians that it was not the condenser. Romeo A/C did take care of the condenser after some confrontation. We did have conversations with Julie Romeo on various occasions. She was always professional and showed interest and concern. Unfortunately, we can't say the same for our interaction with other employees. Romeo A/C installed a unit in our 2,700 sq ft home that was not the appropriate size for the home. Specifically, the duct work was inadequate, placing tremendous stress on the unit. Our belief is Romeo A/C worked within the amount afforded by the builder though inadequate to properly retrofit the home. Our advise to Romeo would be if you know that what the builder is recommending is not adequate don't take the job and put you reputation on the line.

The owner of the company came to the home with his son to discuss the job and because they were used by us before on a service agreement, they seemed the logical choice. They did the install, and although the units work OK, the service quality was not good. When problems arose and a request was made to correct the problem, it tooks months to get a reply. The senior management is totally unresponsive and lacks the ability to follow up. Even if the son of the owner, who runs the company now, should you have his cell phone, you won't get a reply for weeks, if at all. This is an example of a company that was excellent at one point, but the transfer of management responsibility to someone that is not yet ready to take on the responsibilities and deal with customer relationships sadly causes me to say that this was one of the most expensive errors of judgment in picking an installer that I have ever made. When the unit was initially installed, the company left doors unlocked, undersized duct work that was supposed to have been resized and correctly designed to provide air control to all rooms. When one room was too hot, they told me that the installer put the wrong size air handler in. Instead of fixing the problem, they were more than happy to add another vent and a thermostat for an additional $1300, which should never have happened in the first place. To pay for their errors in design of the system was the last blow. We finally agreed on a lower price of $800 or so, but so what. It was done wrong in the first place. The owner of the company has simply refused to have any conversations about the job and refuses to deal with a job that he initiated. Another of his clients tried to make him understand how important it was to discuss a job he sold, but it made no impact on Mr. Romeo. Having spoken to other people that use Romeo as a subcontractor, they have indicated to me that they have also experienced very serious problems and poor communication and are dropping them from their preferred vendor list. This was a great company at one time with extremely high customer service levels. It is a shame that they have fallen so far, but I would never use them or recommend them for any future business. I have moved to another supplier to service my needs. No one deserves this kind of poor treatment. There are great companies out there and to me, once burned, twice learned. Never again!

unknown

GREAT SERVICE, KNOW THEIR STUFF, I AM AN A/C TECH IN BOSTON AND I LIKE THIS COMPANY

Do get several HVAC quotes prior to purchasing. As for me, Romeo can go flirt with someone else.

Very well, I would recomend the company to my friends and neighbors.

I was not happy with it. A young man came and said he was from Romeo. He had a Romeo shirt on. He was in and out of our garage where the air conditioning was within 15 minutes. A normal service take anywhere from half an hour to an hour and it usually takes an hour to service it. I asked him when he was ready to go and wanted me to sign off on it, I said “are you sure you did everything?” He said, “Yes I did check everything. “ We decided to let him go and went to a different supplier. It would have a year ago in June. I was not satisfied with the price because I do not feel I got anything done for that.

unknown

Great experience

No problems. Everything is performing well.

The owners name is Bob. He is good. His price was average. The quality work is good. I’m going to use him for another project. I would use him in the future.

i was set to do next day. then found out about state rebate at 10:00pm i called their emmergency number not to come next day. they did and then postponed 8 days helped me with all to get state rebate. can't said enough about how good they were.

The technician came out and looked at our a/c. He cleaned some parts, showed us how to do likewise, then suggested that we clean it out a few times a year. He was very courteous & most helpful and never charged us for the call. Our a/c has not given us any trouble since & it has been a particularly hot summer. This is the 2nd time we've contacted this company and we would not hesitate to contact them again & have already recommended them to our neighbors.

no work done yet, but Romeo will be my first call when the time comes

They show up on time when they say they will. The workers are friendly and professional. We will continue to use them and would also recommend them.