Reynolds Home Comfort Inc

The receptionist was pleasant and professional-they were extremely quick coming to assess the problem and give quote- had immediate response to get the job done- service all the way around was Outstanding!!!!

So surprisingly, Paul called me back on the same day and asked questions about if I was going for quality or price, and I said price because I am selling the home, but I didn't want junk or anything. He said that he deals in Trane AC units and very honestly they run higher because of their high quality. So he actually said very honestly, what brand do you have a quote on, I told him Ruud and he said that's a good middle of the road line. I told him the price and he said he couldn't beat it for his high-end Trane, but I could feel comfortable in the price and the product and move forward with whomever gave it to me. Just kind of incredible honesty for someone who clearly understood that they weren't going to get my business, and he took the time to go over a competitor's quote with me!

Best experience with an AC company! The two guys showed up quick on day after Christmas, diagnosed and repaired within a few minutes the problem and had the AC up and running! We had an estimate from another Naples, FL based AC company at almost twice the cost of this repair!

Reynolds made a Service call about two hours after I contacted them. My said that they checked the system, cleaned the drain pan that was plugged and serviced the air conditioning unit. She felt the amount they charged was very reasonable for the amount they charged and she has a warm house again. I followed up by asking them to send me a maintenance contract to sign, because I want them maintaining the system from this point forward.

We made an appointment and they showed up on time and found the thermostat needed to be replaced. We thought OK a new thermostat (I have some experience) that should be $50-75 for the part and the service call. So they `installed the new thermostat and then said it was $279.00 for just the part and then a $99.00 service charge. WHAT A TOTAL RIP OFF. I found the same thermostat online for $43.00 !!!! So what do you do when the have you over a barrel, well we complained and they did give us a discount down to $179.00 plus the service call but only after I came home and confronted the tech about the cost. I WOULD NEVER USE THIS COMPANY FOR ANY KIND OF WORK ON YOUR HOME BECAUSE IT SEEMS THEY HAVE A CULTURE OF RIPPING (elderly) PEOPLE OFF. Did I mention I was not at home and the person they were dealing with was my 95 year old mother. This company should be ashamed of themselves!!!

very well- they didn't have the correct part on first appointment, but ordered right away and were back within 2 days. Problem solved!

Manny was great. Explained everything and made suggestions. We signed up to have them come back 2x a year!

Enjoyed Reynolds but they were recently acquired by a different company. When doing my research on-line regarding the acquiring company there where only a handful of reviews and none that I saw were positive. So, I will see if service degrades or pricing increases; if so I will pull my business quickly as one thing there is plenty of in SW Florida and that is HVAC companies. There is no reason to over pay or accept poor service.

I think they are on Angie's List. I think that is where I got the name from. I have been very satisfied with their work. I think they have been taking care of the service end of my air conditioner for about the last three years. I think it is $159 yearly. I have a filter that is an expensive filter, but it does a very good job. If I have them put that in I think it is $46. It needs to be done once a year. It is a real thick filter. I think it is a fair price. At one point I had them coming twice a year, but I didn't think it was necessary so I changed to once a year because of the type of filter I have. I have a good air conditioner. They didn't put the air conditioner in, somebody else did. I have not had a problem. I guess the price is fair, I have not compared it to anybody else. I think they do their work well; I can't complain at all. They were here when they said they were going to be here. They didn't give me a time, but they said they would call before they came. They were very though and explained to me what they were doing.

Reynold's technician analyzed the problem and consulted with the office to conclude that a hard start kit was the problem, and they were right. Running fine since, we will use Reynold's in the future.

Everything was well coordinated, professional and without problem.

Everything went very well and as planned. Installed in good time. Workmanship was very neat and tidy.

Purchased a house three weeks ago and knew the air conditioning needed some help. The air handler was pretty much original to the house that was built in 1980 and had lots of tape holding it together. The air conditioner itself was 12 plus years old with an after market motor. I called all the usual suspect and Reynolds Home Comfort was the most cordial over the phone of all the companies I spoke with, so I set up an appointment with them on a Monday. Gabriel did the initial inspection. Gabriel checked everything that needed to be inspected, showed me the latest catalogues and explained all my options and was extremely professional in his manner and service. I called them the next Thursday and spoke with Paul. Paul was amazing in his manner and knowledge and did not try to over sell me. Reynolds Home Comfort was the right choice. The following Monday, Ian, Austin and Mike show up with my new unit and handler. I purchased a 3 Ton Trane with the appropriate air handler that is double wall insulated and couldn't be happier. During the entire install they could not have been more clean, friendly and courteous. If you are looking for a PROFESSIONAL, COURTEOUS company, Reynolds Home Comfort is your only choice.

They did that and did an excellent job.

Paul Reynolds was very knowledgeable and clearly explained what the installation would cost and what it would include. He sent good workmen + we are satisfied.

Mr. & Mrs Reynolds (owners) are very professional and customer service oriented. Installers are knowledgeable, answered all of my technical questions, and did an excellent job in the removal of my old unit and installation of the new Trane AC unit. As a first time customer, I am highly satisfied with their performance, service and quality of the product. The price was reasonable and I highly recommend them.

One guy came out but there was another younger guy who was job shadowing. Usually it's just one guy. It took a little over an hour. They actually installed some stuff in there.

They are totally an A. We have a maintenance agreement with them.

Excellent communication. From letting you know what time they will arrive to being available to answer all questions. The owner, Paul Reynolds, personally supervises the work. They take pride in their work, and they should.

Excellent! Arrived and completed job when promised. Three men came to do the job. Very polite and professional. Explained everything and left our condo spotless. Would highly recommend this company and these fellows.

Very satisfied. Paul, the owner arrived the first day and introduced us to his crew. The entire job took 4 days as planned and the crew were outstanding. They were friendly , skilled, knowledgable snd courteous. They were neat and ciourteous and cleaned up every night when they finished. Paul visited and checked with us on most days. The workmanship of Paul's team was impressive - even the parts of the job that would never been seen. Very impressive. Truely an impressive performance and one of the most satisfactory "contractors" we have ever used for any project.

Excellent job. Very neat & clean. Did the work promised on time and correctly.

My experience with Reynolds Home comfort was outstanding from start to finish! Paul ( the owner) is very knowledgeable and I was so impressed when he personally came to my home. He was prepared with pictures and brochures so he could thoroughly explain all the A/C options available for my condominium. ( see included sheet for the rest of my recommendation).All my questions were answered and I never felt pressured or rushed into making a decision. Paul immediately set up on installation date and crew arrived on time. Paul monitored the progress of the entire installation. His crew was knowledgeable, respectful and they cleared everything up when the job was completed. He personally followed up to make sure I was satisfied and to ask if I had any questions. I was so impressed with the service and professionalism by Paul and the rest of his staff, that I'll continue to hire them for all my A/C needs. Reynolds home comfort exceeded all my expectations that I highly recommend them!

New AC installed. They redesigned the duct flow to make it more efficient. It looked night and day from the old unit and the new. They took a lot of time hanging the ductwork and it all turned out very nicely.

We just purchased a new home and we knew we would be replacing the air conditioner, but we hope to wait a few months to do so. So we thought we would go ahead and get estimates from a few companies to be ready, well right after we got the est.and picked the company (Reynolds Home Comfort) the air conditioner died on a Sunday night. I had emailed them to let them know what had happened and not thinking I would hear from them till Monday the owner called me and sent someone out to fix it until they could get the new unit in. Also we only had to wait a few days for our new unit to be installed. So if your looking for Service, Professionalism and Responsiveness you will not find a better company. The owner is also very knowledgeable and I think you will be impressed when he comes out to give you your estimate and his pride in his company shows. Then there are his workers which were great, and when they left everything was cleaned up. So the last part was the inspection with the county, he said this is so clean and then beautiful.