Restoration 1

They were great. They were personable. They showed up when they said they would. They were respectful. They did a good job and I'm very happy with the service.

It was absolutely fantastic very professional. They were on time they got me informed throughout the whole process. They made everything easy no stress and I would recommend them to everybody.

He's very responsive, job was done right away, the price was reasonable, great service and great value.

It went well. They were very professional. They communicated very well. They did what they said they would.

After calling a few places and getting little assistance, I got a referral for Restoration 1 from our home inspector. Tim Downs and his team were incredibly responsive. I called on a Friday and Tim came to evaluate our leak on Saturday. More importantly, Tim brought equipment, removed the damaged drywall, set up barrier and a dehumidifier, and started mold remediation work immediately. Tim also explained clearly what needed to be done to properly repair our leak. He identified the general contractor that he thought would be best for the job, and he met him there within a matter of days. The process and the communication were excellent. We got some push back from our Condominium Association and their Management company, as they wanted to do a lesser repair. Tim warned me that this might happen. However, he ended up being our advocate, getting more than one general contractor to confirm that his recommendations were proper. He then spoke to both the Association and the Management company, who ultimately conceded that his plans were the best way to definitively solve the problem. Tim coordinated all of the work, which was done expeditiously (his and that of the general contractor). The job was completed smoothly and it was done extremely well, both outside as well as the inside work (replacing the drywall inside, painting, etc.). The work was beautiful. Tim was outstanding from beginning to end. I cannot say enough about him. I have worked with many contractors over the years. I have never had such a competent and responsive person to work with. Tim kept me informed step by step, sent me pictures when I was away, and ensured that the job was done to his specifications. He treated our home as though it was his—took over every worrisome aspect, and addressed it. He provided us with tremendous peace of mind, during a situation that we had little control over. I feel very fortunate to have found Tim Downs, and I am not sure where I would be now had I not!

They did a wonderful job, even the building asked them to do some other jobs because they were so professional and thorough. I moved and needed to use them again, same thing! Wonderful, won’t use anyone else. Ask for Tim!

They helped us so much! I would use them again for their customer service!!

Restoration 1 was extremely professional, organized, and compassionate and made me feel at ease while in the middle of a significant property damage event. I would highly recommend them.

The team was very professional, thorough and clean. They showed up when they said they would,which as you know is not always common in Florida, and performed the job to my satisfaction. Would recommend them to anyone!