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Puroclean Property Restoration Specialists

4.6(
3
)

Biohazard Remediation, Mold Testing & Remediation, Water & Smoke Damage

About us

We service the Naples area 24 hours a day and 7 days a week. Our average "on-site" time is 60 minutes, and we work directly with your local insurance provider. Give us a call now at (239) 687-3005 to schedule a visit. Paul Breehne & Gary Stone and their team at PuroClean Property Restoration Specialists also service the Fort Myers, Cape Coral, Lehigh Acres, Bonita Springs communities and more Florida communities. You can see our full list of service areas to the right.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Licensed & insured restoration service! Water remediation Water damage Smoke remediation Smoke damage Fire Damage Biohazard cleanup

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.63 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.6
responsiveness
4.9
punctuality
5.0
Write a review
Showing 1-3 of 3 reviews
Geraldine M.
10/2013
5.0
biohazard cleanup
  + -1 more
Gary Stone gave timely estimates. Gary & Mike did the work. Both were extremely helpful in all areas.
Description of Work: Mold remediation, rebuilt from water damage.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,727
Carole G.
10/2013
5.0
Professional in every way. On time, true to estimate, cleaned up everything.
Description of Work: Removal of drywall & insulation; treatment of all mold found.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Stuart H.
07/2013
1.0
biohazard cleanup
  + -1 more
The guy came out to my home and something didn't seem right. He kept asking off questions with my insurance company that could not be disclosed to him. He seemed like he wanted expand the job to more than was evident. He wanted to charge for the estimate when the web site advertises they give free estimate.
Description of Work: He came to my home to give me an estimate on a mold problem I had in a wall.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
5.0
Response from Puroclean Property Restoration Specialists
We regret that (deleted member name) was not satisfied with our determinations. Our determinations were made following Florida State procedures and protocol, and (deleted member name) apparently felt that doing that much work was not necessary for his rental unit. Mold is very persistent and if not COMPLETELY remediated, it WILL continue to grow, and it is a health hazard. As a gesture of good faith, we offer to order an air quality test to be performed by a disinterested third party contractor and we will pay the initial cost, (Approx. $500.00). If the air quality test comes back unsatisfactory, (deleted member name) will agree to reimburse Puroclean for the air quality test, remove this review, and publish a positive review stating that our determinations were, in fact, correct. If the test comes back satisfactory, Puroclean will not ask (deleted member name) to pay for the test. Puroclean will apologize and drop the issue. Puroclean does not expand jobs. We follow the law. Most mold jobs are small and do not require the work that this job required. However, most mold jobs are caught much earlier than this one, and the mold isn't airborne yet like (deleted member name) is. CUSTOMER SERVICE is our main goal. If we don't safeguard our customer's health, we are not providing good customer service. On June 13th, 2013, we were called by (deleted member name)'s tenant, Mr. James, and informed there was mold growing in their rental unit. Upon arriving at the unit, it was discovered that an air conditioner had been improperly installed, (obviously not by a licensed HVAC contractor). The condensation from the air conditioner was leaking down the inside of the wall into the room below, and had been leaking for some time. The leak had been there long enough for mold not only to have grown throughout the inside of the wall, but to have grown on the garage ceiling below. When a customer states they have to wipe the black spots off the Range each day before using it, the Microbial Growth is in our opinion Airborne and had become a health hazard to anyone who inhabited the unit at this point. We met with the Adjuster of record on Tuesday the 18th and did ask questions about (deleted member name)'s insurance coverage. This is standard procedure for all jobs. Knowing the insurance companies and how their normal claim practices is a huge advantage for our customers because we deal with insurance companies and insurance adjusters on a daily basis, we act as the liaison for our customer to the insurance company. By knowing the insurance coverage, we can many times get items covered that the insurance company doesn't want to cover. This reduces the amount of financial exposure to our customer. All of our customers in the past have viewed this as a great service to them, not as a negative. The IICRC Establishes Standards for Microbial Growth and the Protocol for Remediation. ( see S520 Standards). These include EPA & New York State procedures and protocol for mold remediation. If those procedures and protocol are not followed, the contractor, (in this case Puroclean Property Restoration Specialists) leaves itself open for litigation, and the revocation of the mold license. After making several trips to the unit, (at no cost to Mr. Hecker) it was determined that in order to perform the mold remediation properly, Puroclean would have to; set up a containment area, remove the mold affected areas, install air scrubbers to remove the airborne organisms, and scrub the microorganisms from all of the substrates in the unit. It was also determined that because the mold had become airborne and was a health hazard at this point, and the tenant would need to be relocated to other housing for a short time until the remediation was completed. (deleted member name) insurance adjuster also held that opinion, and told the tenant the same thing. The next time we communicated with (deleted member name)'s tenant, he informed us that our scope of work exceeded what (deleted member name) wanted to do, so (deleted member name) was going to have someone else perform a remediation in only the room that had visible mold. Puroclean's stance was, and still is, that the mold in this unit cannot be removed by merely removing the visible mold because the mold has become airborne, thus Puroclean will not risk someone's health, litigation, and possible revocation of our mold license by performing a partial mold remediation. Due to the procedures and protocol for mold remediation, doing a mold estimate of this size for an insurance company is very time consuming. When doing comparable estimates for other Insurance companies we charge $ 175.00 for each. We are required to submit detailed measurements and do an exact drawing of the project in Xactimate format in great detail. Since the unit would have to have every substrate scrubbed to properly remediate the mold, the estimate would have to include a detailed computer drawing of the entire unit which would require the better part of an entire day to perform. This is after we already had numerous hours and several trips invested in (deleted member name)'s unit. Since we already knew that (deleted member name) was going to have another company come in and perform a partial remediation, we made a business decision. We informed (deleted member name) that we would be happy to do an estimate for him, but that we would have to bill him for it. We would also be happy to deduct the charge for the estimate from the bill should we do the job. We do provide free estimates, but it isn't productive for anyone involved to waste the better part of a day doing an estimate that everyone knows will not be accepted. (deleted member name) was never invoiced because there was never an estimate issued. As it stands today, 7/15/13, (30 days later) (deleted member name)'s rental unit now sits empty. The tenant, Mr. James, was very pleased with our company and commented on our level of professionalism. He has vacated the premises due to the mold issue because (deleted member name) still has not had any remediation work performed. To restate our previous offer, as a gesture of good faith, we will order an air quality test to be performed by a disinterested third party contractor at our expense if (deleted member name) agrees to the above stated terms.

    Contact information

    883 Vanderbilt Beach Rd., Naples, FL 34108

    www.puroclean.com/prs-fl

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Biohazard Remediation,
    Mold Testing & Remediation,
    Water & Smoke Damage

    FAQ

    Puroclean Property Restoration Specialists is currently rated 4.6 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    Puroclean Property Restoration Specialists accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Puroclean Property Restoration Specialists offers free project estimates.
    No, Puroclean Property Restoration Specialists does not offer eco-friendly accreditations.
    No, Puroclean Property Restoration Specialists does not offer a senior discount.
    Yes, Puroclean Property Restoration Specialists offers emergency services.
    Yes, Puroclean Property Restoration Specialists offers warranties.
    Puroclean Property Restoration Specialists offers the following services: Licensed & insured restoration service! Water remediation Water damage Smoke remediation Smoke damage Fire Damage Biohazard cleanup
    Ask for details.

    Contact information

    883 Vanderbilt Beach Rd., Naples, FL 34108

    www.puroclean.com/prs-fl

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM