Nassau Pools Construction Inc

After an exhaustive evaluation and competitive bidding process I chose Nassau. Best equipment. Best Materials. Best Process. Best Sub-Contractors. Most Flexible to my design requirements. Committed to 100% Customer Satisfaction. Sales (Adam) worked with me throughout the process ensuring continuity. Construction Phase (Osi) and Finish Phase (Brian) project managers always took the time to educate me on the process and provide oversight for the work. Kept to schedule. Cleaned up throughout the process. Quality workmanship. I had one "glitch" in the process that required rework - Nassau immediately responded, did the work to keep the process rolling and the customer satisfied. My neighbors had pool constructed at same time, they used low cost provider - nothing but problems. So happy I chose Nassau.

Wonderful, pool design and installation materials and workmanship- was excellent. We spent a great deal of time with the pool designer Mark. He is amazing when it comes to follow-up and follow-thru!....We had one issue with pool stairs being a little higher than we liked. They were changed and step added no problem. Service for the pool is done by Nassau as well. We couldn’t be happier with the overall experience. Our cage and pavers are beautiful. Pavers matched the driveway perfectly. Anytime I have a question within 24 hours someone gets back to me. I definitely recommend using Nassau for new and rebuilds. I recommended them to a friend for resurface and she couldn’t be happier.

I do not recommend this company for a pool build. Many contractual issues yet to be resolved to my satisfaction as of this post date. True there are no dimensions on the signed contract pool plan for the bench and light locations, but the approved contract plan visually shows the pool bench on the side of the pool, but was constructed wrapped around the end corner of the pool. Pool light was to be on the left side of pool shape transitional radius, yet constructed on the right side. I even received an email from Nassau fifteen days prior to the pool being shot, confirming the light locations, yet they still got it wrong. Grout color choices applied in wrong areas. Pool deck contracted with "no" boarder, not only is there a boarder there are 2 different patterned boards. Along the house structure, square pavers while along screen cage 3 square pavers and 1 rectangular paver repeating pattern. It is my opinion, the 8” diameter skimmer deck ring is the wrong size as the skimmer housing and basket are both 8-5/16” diameter. Although, it has been documented by a Nassau representative that the skimmer basket operates properly, I’m baffled by that statement. How does forcing an 8-5/16" diameter basket into an 8." diameter hole constitute an easy maneuver? In my opinion, I should not have to collapse the basket to make it fit through a smaller opening. Nassau's screen enclosure contractor even installed a downspout inside the screen enclosure. My house is only 28' wide as per the county property appraiser's website. These are only some of the issues I experienced with my pool build and my opinions are based on my experience with this company during and after pool build.

The owner came over in February, and took complete measurements for a new pool cage, a travertine paver deck, and a pool resurfacing/retiling. After I received the owner's voice message saying that my time window to complete the job was not feasible, I both texted and spoke with the owner, telling him that the job could be done during the summer, in order to accommodate both his and the pool cage subcontractor's schedules. He thanked me for being flexible, and said he'd have the estimates for me within the week. I never heard back from him again. I guess things must be going well at a company when its owner can just blow off a $40,000+ job, especially one involving a prospective client who was serious enough to have shopped for pavers, and sent photos of his selection.

The pool and spa are beautiful. The equipment and controls have all of the state of the art features that you would expect in a pool. Everyone who has seen it has been impressed with the appearance and features of the pool and spa. That being said, I was very disappointed with the amount of time it took to complete and the overall service and responsiveness of the company. The pool was started in October and I was told that it typically takes 6-8 weeks from the "dig date" until completion. Everything went well in the beginning, but then the work slowed down and became very sporadic. There was little to no communication from Nassau as to the schedule or which contractors were coming and when. The process seemed very random. Pallets of pavers were dropped off in front of my house and in my driveway and remained there for weeks. One side of my garage was blocked because pavers were dropped about 8 feet behind the door on the side where I usually park. I continued to park in the garage and dodged the piles every morning. One morning I was distracted and forgot that the pavers were there and I backed my car into them. Not directly the contractors' fault, but very disappointing nonetheless as I now have a dent in the right rear quarter panel of the car. My neighbors started to complain because of the various piles of material and rubble that were in my driveway and on the front lawn for weeks and weeks. Several commented that they had never seen a project in the neighborhood that took so long and was so messy. I had planned an 85th birthday party for my mother in December and was told that the pool would be complete in time for the party. As the date approached, I realized that there was no possibility of it being completed on time, but it was too late to change the plans. Again, no communication from Nassau. The subcontractor did come and finish the pavers before the party so that we could at least have the lanai open and people could sit outside. However, he left piles of rubble in the driveway, so the guests had to walk around them and enter through the garage as I didn't want to risk the guests (average age being 80+) walking on the sidewalk which was still covered with plywood sheets. If there had been good planning and communication, I would have considered rescheduling the party or renting the community room for the party. It was very disappointing that the guests had a big empty uncompleted hole in the ground to look at rather than a beautiful finished pool. Because of the narrow space on the side of my house, access for the equipment was tight. As a result, the columns on either side of the door had to be removed for the equipment to get through. A rain gutter over the door was smashed in by a piece of equipment and a piece of the door trim was broken in half. Things like this are to be expected during construction, but it took multiple phone calls and emails, as well as my withholding partial payment before these items were fixed. It is April 23rd and I am still waiting for a step to be constructed from the end of the sidewalk into the entrance to the pool screen enclosure. These finish details are very important to the overall look of the property and the pool area. At the last board meeting of our HOA, the board voted to deny any new permits to Nassau within our community. I really hate to write negative reviews, but I feel that anyone considering construction of a pool and making such a large investment of time and money should have all of the facts.

My husband and I manage condos. Therefore, we don't make the financial decisions for the property. We get estimates and make recommendations and once the decision is made we manage the project. That being said, Nassau Pools was a pleasure to work with. The workers were kind and courteous. The owners were often on the site and working. If there was an issue we called them and they responded quickly.

They came on time, did the job on schedule and the pool look great.

The job overall went very well. Jeff, on initial contact was excellent. He was professional and very informative. They showed up on time and worked quickly to complete the job. The new surface looks great. We did have to point out a couple of areas which needed a little aesthetic attention while applying the finish (needed some cleansing off the tile), but they quickly and happily remedied any area of concern. The workers and supervisor were both professional and friendly during the entire process. We gave them only a Responsiveness grade of "B" because of response to calls or emails. Response to any concerns during or about performance were excellent. And to be very fair, I should mention Jeff was pulled out of town a lot during our specific job because of a daughter's wedding. I think usually that responsiveness might be better. Nassau is not the least expensive, nor are they the most expensive, but they seem to have a good product, extremely knowledgeable, and were very willing to answer pool-related questions above and beyond the scope of their job. They do require 50% down, before the project is even scheduled. That was a concern after all the publicized advice .not to use anyone requiring more than 25% in advance, but they were trustworthy and completed the job without delay.

Bob met with us and then came back with a high quote for what we had discussed. We requested an itemized quote with more transparency regarding what each upgrade/component cost. Specifically, we requested makes & model numbers for the major pool components (heater, salt system, etc) so we could compare his quote with other companies we were considering. After several requests, & Bob agreeing to provide the breakdown, he never followed-up with any "details", just the bottom line number. We were left with the impression that he was just a fast talker bragging about Nassau building 500 pools a year, blah blah. He knew we were serious prospects yet his follow-through was horribly lacking. He even told us that Nassau was the only pool company offering shell lock pavers (absolutely not true). Of all the pool contractors that we spoke to, Nassau was the only one that would not provide a price break-down and be transparent so we could compare 'apples to apples'.

Schedule an appointment TWICE but nobody showed up! Very unprofessional.

Overall, the experience and workmanship was excellent. I thought the salesman should have been more helpful in the design of the pool and should have come to oversee the project during construction as he promised. That would have avoided some issues. As with any construction project, there can be problems; however, they were addressed as soon as possible and to our full satisfaction. Everybody on Nassau's staff, including the owner, treated us with respect and like part of their family whenever they were called. I definitely would recommend Nassau Pools to neighbors and friends and, in fact, have already done so for others in our new neighborhood who are contemplating having a pool built. I would definitely also use them again if I ever need to have another pool built in the future.

We are a seasonal resident and earlier this year purchased a single family home. We are considering expanding the lanai area enclosed by a cage. On 7/25/14 we sent, via Angie’s list, a request for a proposal from Nassau Pools. We never received a response.

They were nice enough when they were here, but they didn't get back with me for an estimate for quite a while and when they did, they didn't respond as well to what I asked for as they should have as to details of what I asked for.

I have used them for other services as well, such as pool pump replacement and repair of my pool heater.

Removed old pool heater and installed new heater.

Although there price was not the lowest, and the standard material was very nice but not the most fashionable available, they did an excellent job and offered the best and un-conditional, lifetime warranty on their work. The job came out perfectly and they did it in record time with courteous and efficient personnel. I would recommend to anyone.

Excellent. The pool was completed on time with perfect details.

It went very well. Jeff Guite of Nassau Pools oversaw the project and kept us informed about timing and coordinated the events. We visited suppliers, picked out the materials. The pool was drained, cleaned with old tile work removed. New waterline 6x6 Tundra Winter tiles with Pearl Pebblecrete pool surface was applied. Aspendos Ivory Tavertine pavers were installed on the lanai deck. A screen replacement company J. Bolton Inc. was referred to us by Nassau and they worked alongside the pool finishers to clean the Lanai frame, replace all hardware and install new screening ($2,300). Everything looks clean and new with a very classy French Pattern finish. Each group of workers were very professional and flexible in accommodating special requests (we had a wood pile that needed to be moved!). All of this took place in 14 days between the signing of the contract June 12th and the job completed June 26th to accommodate a group of Canadian visitors we had arriving that weekend! So the whole project cost $17,350 including new screening and one month free pool cleaning service. We are very pleased and would not hesitate to refer Jeff and the Nassau team.

Nassau did an excellent job in the design and build of our new pool/lanai. They provided instruction on how to operate the new equipment, and followup has been excellent.

They were good but they weren't in our price range.They were pretty quick on giving us the estimate.

Jeff at Nassau pools was professional and on top of the project at all times. The guys who installed the pavers definitely knew what they were doing. Will definitely recommend them to friends and family

We had our pool resurfaced and some tiles replaced/repaired. Jeff Guite is excellent to work with ... he gave us good advice, a firm estimate, and followed the progress of the repairs. Nassau's technical team was also very good, professional, fast, and responsive. Our pool finish is lovely. Nassau has a great warranty on their product and their service. I could not be happier!

Do get 2-3 estimates. Don't necessarily go with the cheapest, go with who you think you can most trust. Our experience was good overall and we would use them again. They did what they said they'd do, were fairly close to schedule (there's always SOME holdup in construction of anything). The only other thing I'd recommend is that if you choose solar heat (as we did) you also need another alternative if you want full use of your pool. Solar is a huge energy saver, but during cooler months, you will definitely want another alternative. That is the only thing that we felt we didn't get the best advice on. However, we had them go ahead and wire for it during construction so that we could add later if we wanted to! That was the best idea we had. Just had to learn that on our own.

Estimate was up the roof, and worst of all the service was bad

Jeff came to our home, gave us an estimate and time line for completion in late November 2009. We chose Nassau Pools based on Jeff's knowledge of our existing pool and the completeness of his estimate. The cost was right in the middle of 4 estimates that we received for the job. We had to have our pool completed by mid January as we had visitors scheduled to arrive. Jeff assured us that, even though we were dealing with the Christmas holidays, they would get the job done by our date. The crew was exceptional in their knowledge, professionalism and dedication to finishing the job. The whole job was completed one week before our desired date. It was everything and more than we expected. We had workers doing their job on Christmas Eve day and returning the day after Christmas! It was a very enjoyable experience.