Metro Tile & Marble is a full service flooring and wall covering company located in Naples, Florida. From our innovative design consultant team to our skilled installers we have provided the finest services to our clients for thirty two years. Our mission is to help you live and work in a beautiful space. Our goal is to fulfill the needs of our clients and offer the best products and value for even the most discerning buyer. Moving into a new home? Starting a renovation? In the market for a little space refresh? We have the best Design Consultants and installers for any project.
Business highlights
39 years of trusted experience
Services we offer
WE OFFER A FREE! MEASURE SERVICE Metro Tile and Marble offers a range of services including, but not limited to: Design Consultation NEW! Plane Series 5'x 10' Tile Installation Floor, Wall & Backsplash Tile Installation Frameless Shower Glass Doors Counter Top Fabrication & Installation Electrical Services Cabinetry Services Plumbing Services Painting Services Tile and Materials Warehouse Sales Repairs
Everyone we met was great to deal with and the final product looks amazing.
Description of Work: Kitchen backsplash
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Lawrence R.
06/2017
3.0
ceramic tile
+ -1 more
We did not experience any problems when Metro Tile or Tile One, Inc (Metro Tile, 5455 Shirley Street, Naples, FL 34109) installed kitchen/hallway tile in our unit back on 2002, which is why we hired Metro Tile in 2015 to remodel our two bathrooms. Note: Metro Tile is where we purchased the tile; however, our final check was written to Tile One, Inc and mailed to the same location where Metro Tile is located. Bottom line, big mistake on our part. We did not receive the same quality of service that we had in 2002. Each bathroom was approximately 35 square feet. Overall, the experience was a "nightmare". It took Tile One 23 months to complete the job. Collier County issued their "Certificate of Completion" on June 15, 2017, approximately 23 months after we paid our 50% deposit. In addition to the almost two-year delay, we experienced numerous construction issues due to poor workmanship including two or possibly three different project managers. The construction problems included the following known defects: (1) The shower doors in the guest bathroom were installed incorrectly as the subcontractor (?) reversed the doors. Tile One's project manager failed to identify the error. The shower doors were installed in September 2016 and took Tile One until June 2017 to correct the mistake. (2) The shower curbs on both bathrooms were not caulked underneath the curbing. (3) The vanity drawer would not open because of incorrectly installed base molding. (4) Inadequate caulking around the shower floor and walls. (5) There were 1/4" gap between the drywall and the recessed lighting "ring" in the shower ceiling. In other words, you could easily see that there was an open gap between the drywall and the light. (6) Broken transitional piece of tile between bathroom tile floor and bedroom carpet. Kendal, the owner, commented to us on June 15, 2017 that we were to blame for the delays because we did not live in our condo during the majority of the remodel phase. However, for the record, Tile One had our condo key / lockbox to our unit for the entire remodel period (almost two years). Tile One had complete unrestricted access to our unit at all times. Tile One also had our out of state address, emails, and phone number. Tile One's total lack of communication was unacceptable. Furthermore, the fact is, Tile One should have been more efficient given that we were living off-site, and not impeding their subcontractor’s job performance. We rated the "Quality" as a Grade C (fair); however, this is my average rating for the entire period of performance because the job took almost two years. I would rate the contractor's initial work prior to our inspection as a Grade D. We do want to thank Donato V. Pensenti, Superintendent of Tile One for finally saving the day. It appears that Tile One finally hired the right guy but it was too bad that it took approximately 23 months to complete two 35 square foot bathrooms. Mr. Pensenti was very professional in his response to us and perhaps Mr. Pensenti could "school" Kendal in how to deal with customers. It's not Mr. Pensenti's responsibility to apologize on Kendal's behalf. I recommend that Kendal work on his management skills and learn how to show empathy, kindness, and consideration to his customers who have experienced the problems that we have. What is shocking to us is that Kendal offered no apologies for all of the inconveniences that we experienced over the last 23 months. As a minimum, we would have expected Kendal to honor our request to "earn airlines miles" by using our United credit card", however, Kendal refused our request and wanted to charge us a 3% surcharge. After what we experienced, Kendal should have accepted our request. No one should have to wait almost 2-years for a job to be done right.
Description of Work: Remodel two small bathrooms
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
$25,000
Betty J.
06/2011
2.0
ceramic tile
+ -1 more
At the time of the installation of the tile I felt that the job went well. I had no reason to distrust these people at the time. II watched some of the work being done on a daily basis and provided air conditioning on some days for the people working. Mr. Kendall Williams came to the condo at least once if not twice a day to check on the installers. Quite honestly, not knowing a thing about leveling floors and mudding them and installing tile I felt they were doing a good job. Therefore, how did it go overall? Terrible. Betty Anne Johnston June 27, 2011
Description of Work: In December, 2008 my husband and I went to Metro Tile & Marble on 5455 Shirley St., Naples, Fl. 34109 to get a quote on preparing our condo floor with mud and then install Pro-flex 40 anti-crack suppressant to ready it for installation of tile. Their quote for the kitchen, living room/dining room and master bath was $5680.00. We also included the family room at another time, therefore the cost of $1680.00. The job started in December and was not finished until Jan. 6, 2010. We left Florida in April of 2009 and returned in October 2009. At that time we noted an area (although small) that sounded hollow when I walked on it with heels on. I called Mr. Mott Hindel, our original salesperson, and he said it did not sound like a problem but if we did not like the hollow sound of the tile he knew of someone who had a system who could fix it. We did not contact Mr. Jerry Sierra, the gentleman with the system to fix it at that time. In January of 2010 we called Mr. Hindle back because we had then noted other areas in the condo that were sounding hollow. Mr. Hindle came over to inspect the problem and said he would have to have Kendall Williams, the owner, come over and assess the problem. Mr. Williams did come over and we showed him areas of hollowness in the kitchen, dining room and living room. At that time Mr. Wiliiams asked me if I thought the tile was going to break and I answered "yes, it certainly sounds like it is going to break". Mr. Williams said he guaranteed that it would not break. We questioned Mr. Williams about the system that Mr. Hindle spoke about that could be a fix for the problem and Mr. Williams said he did not think that system would be beneficial or appropriate. We did, however, ask Jerry Sierra to come and explain the system so we could get a better idea of what they were talking about. Mr. Sierra did come to the condo, did a general inspection and stated that he felt the entire floor needed to be fixed, especially the master bathroom. He did make a call to Metro Tile & Marble at that time but I am unsure as to what transpired via conversation. Mr. Sierra told us the cost for the entire job would be $1800.00. We decided we would wait and speak with Mr. Williams before we okayed anything as he said he did not feel this fix would be appropriate. We called Mr. Williams several times and did not receive a return phone call although the employees who answered including Mr. Hindle said they gave him the message personally. We then turned to Mr. Pete Laing of Blue Streak Tile at 5780 Taylor Rd., #2, Naples, Fl. 34109. Telephone 239-514-4176. Mr. Laing went to the condo at 3133 Riviera Dr.,Naples, Fla. 34103 to assess the problem and said "in his professional opinion the entire floor needs to be replaced. He elaborated more on exactly what he thought regarding the installation in a letter to us dated June 1, 2011. A copy of Mr. Laing's letter was enclosed with a letter from me explaining the frustration we are feeling since we now know there is something very wrong with the job that was done by Metro Tile and Marble and we are unable to elicit any contact from Mr. Williams to present. It is for this reason that I am reaching out for help from Angie's list. Thank you Betty Anne Johnston June 27, 2011.
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Service Categories
Ceramic Tile,
Epoxy Flooring,
Kitchen and Bath Remodeling,
General Remodeling,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Decks and Porches,
Countertops and Backsplashes,
Carpet Sales and Installation
FAQ
METRO TILE & MARBLE INC is currently rated 3.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
METRO TILE & MARBLE INC accepts the following forms of payment: Check,MasterCard,Visa
Yes, METRO TILE & MARBLE INC offers free project estimates.
No, METRO TILE & MARBLE INC does not offer eco-friendly accreditations.
No, METRO TILE & MARBLE INC does not offer a senior discount.
No, METRO TILE & MARBLE INC does not offer emergency services.
Yes, METRO TILE & MARBLE INC offers warranties.
METRO TILE & MARBLE INC offers the following services: WE OFFER A FREE! MEASURE SERVICE Metro Tile and Marble offers a range of services including, but not limited to: Design Consultation NEW! Plane Series 5'x 10' Tile Installation Floor, Wall & Backsplash Tile Installation Frameless Shower Glass Doors Counter Top Fabrication & Installation Electrical Services Cabinetry Services Plumbing Services Painting Services Tile and Materials Warehouse Sales Repairs