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Massey Services Pest Prevention

Pest Control, Lawn and Yard Work, Landscaping

About us

Additional phone number - (888) 262-7739. Additional DBA - Massey Services Inc. Additional contact name - Allison DiCroce.

Business highlights

94 years of trusted experience

Services we offer

Pest prevention & termite protection.

Amenities

Free Estimates
Yes

Reviews

4.212 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.3
value
4.6
professionalism
4.2
responsiveness
4.3
punctuality
4.3
Showing 1-12 of 12 reviews

James M.
08/2017
5.0
pest control
  + -1 more
They come out and send me a report. I don't see them except initially when they come the first time. I am assuming everything is going ok, because I haven't had any termite issues.
Description of Work: The come annually or semiannually to check the traps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James M.
04/2017
5.0
pest control
  + -1 more
I used them when I bought the house and still do. I've renewed once since then. They were very good as far as putting the traps down and stuff. It's one of those things I think where they have to come back and check them and see if the bait is being used. I haven't had any issues. I haven't had to call them at all. They come out when they need to. I will probably renew with them again this year.
Description of Work: They take care of my termites and things. They use the sentricon system with the traps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Massey Services Pest Prevention
We appreciate you taking the time to give us the "A" rating. We strive to exceed expectations every day, as customer satisfaction is our main priority. Thank you for giving us the opportunity to serve you. Have a great day!

Rosemary S.
02/2016
5.0
pest control
  + -1 more
unknown
Description of Work: Switched us from Home Team by offering lower quarterly price bundled with termite protection. Thorough inspection and first visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Massey Services Pest Prevention
Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important to us. I have forwarded your complement to our corporate headquarters so this team may recognized. Thank you for allowing us the opportunity to serve you. We appreciate your business.

Henry N.
10/2015
1.0
landscaping
  + -1 more
Terrible! They neglected to treat the lawn properly, I had infestation of chinch bugs and I had to replaced the lawn. I informed them and they didn't do anythin about it. They also didn't do the weed control. Very poor service.
Description of Work: Lawn care

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$55

Response from Massey Services Pest Prevention
{Member's name} Thank you for your feedback. I regret that we did not exceed your expectations for service and that you did not accept our offer to replace the sod. At Massey Services, Customer Satisfaction is very important to us. We appreciate the opportunity to serve you and hope that we may do so again in the future. Please feel free to contact me at any time at dhill@masseyservices.com or 1-888-262-7739. Dana Hill, Director of Customer Service.

john M.
06/2015
5.0
pest control
  + -1 more
unknown
Description of Work: Termite control

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Massey Services Pest Prevention
[Member Name Removed], Thank you for your positive feedback! I have forwarded your review to our corporate headquarters. Thank you for allowing us the opportunity to serve you and thank you for being a valued customer.

MaryAnn C.
04/2015
1.0
lawn service, pest control
  + 0 more
We had hired Massey to do three treatments only on our front lawn to get rid of weeds. We had planted 2000 Zoysia plugs back in September 2014 . They were quite healthy and thriving well. We were assured by Massey that no damage would come to the plugs, only eradicate the weeds. After the first treatment we noticed a slight difference after 2 weeks. The treatments were spaced one month apart. I am not sure what happened after the final treatment as our lawn had huge brown spots everywhere as if something was poured or leaked in certain areas. About 90% of my Zoysia plugs are dead . However we still have green weeds. I had called and notified the people at Massey on several occasions and even got the Ft. Myers office once. It took about a week for a response , which was" we didn't do anything that would kill your plugs. It was drought ",is what I heard as an explanation. My sprinkler works every am faithfully. The weeds are flourishing. My herb garden, which is 2 feet away from the lawn that contains rosemary, basil, parsely, chives, peppers, tomatoes, jalapenos are ALL flourishing well. No sign of drought there. I had requested that Massey replace my Plugs that were obviously killed but the culpability was denied. I do know that mistakes are sometimes made and typically the proper thing to do especially forthright business people would be to replace my plugs, as most likely what had happened was that one of there personal on the last treatment used a different chemical
Description of Work: The provider was suppose to get rid of the weeds only in the front yard. Being mindful NOT to destroy my 2000 Zoysia plugs that were growing just fine.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$300

Response from Massey Services Pest Prevention
[member name removed], Thank you for sharing your feedback with us. I apologize for the unsatisfactory results and the issues you've had with our service. As you've read in our guarantee, we are committed to total customer satisfaction. I have forwarded your concerns to the Regional Manager that covers your area as well as our Executive Vice President of Operations. Thank you, Dana Hill, Customer Care Director.

Henry N.
06/2014
4.0
pest control
  + -1 more
unknown
Description of Work: fertilize pesticide

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$56

Roger S.
09/2013
5.0
pest control
  + -1 more
They are very prompt, professional, explain everything completely and offer very comprehensive services.
Description of Work: We had the attic treated for flying termites and the area around the outside of the house treated as well as areas inside the house such as under sinks. The attic is a one time preventative treatment, for 350. And got 4 quarterly treatments for 189.00.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

KENNETH B.
03/2013
4.0
pest control
  + -1 more
I am happy with their service so far. They did what they said they were going to do.
Description of Work: Massey Services Pest & Termite worked for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$120

H B.
02/2013
5.0
pest control
  + -1 more
very professional and informative . He dealt with my issues with follow up.
Description of Work: Set up annual pest contract

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

brandon A.
06/2012
5.0
pest control
  + -1 more
Everything turned out great. It was wonderful. Their price was very competitive.
Description of Work: I used Massey Services Pest & Termite for pest control services. They did the initial spray for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Tom S.
06/2012
5.0
pest control
  + -1 more
They do a nice job. If we need interim spraying for pests we call them up and they come out. We would recommend them to others. We are satisfied with them.
Description of Work: We use Massey Services of Naples monthly for ants, roaches and bugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

    Contact information

    14848 Old 41 N, Naples, FL 34110

    my.masseyservices.com/locate.aspx?center=20

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:30 PM
    Saturday:
    8:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pest Control,
    Lawn and Yard Work,
    Landscaping

    FAQ

    Massey Services Pest Prevention is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 6:00 PM

    Tuesday: 7:00 AM - 6:00 PM

    Wednesday: 7:00 AM - 6:00 PM

    Thursday: 7:00 AM - 6:00 PM

    Friday: 7:00 AM - 6:30 PM

    Saturday: 8:00 AM - 2:00 PM

    Yes, Massey Services Pest Prevention offers free project estimates.
    No, Massey Services Pest Prevention does not offer eco-friendly accreditations.
    No, Massey Services Pest Prevention does not offer a senior discount.
    No, Massey Services Pest Prevention does not offer emergency services.
    No, Massey Services Pest Prevention does not offer warranties.
    Massey Services Pest Prevention offers the following services: Pest prevention & termite protection.

    Contact information

    14848 Old 41 N, Naples, FL 34110

    my.masseyservices.com/locate.aspx?center=20

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:30 PM
    Saturday:
    8:00 AM - 2:00 PM