Would definitely hire them again. Also stayed in touch by phone and were on time.
Description of Work: Had them come out to rekey 3 locks. Did the job fast and the locks work great. Service man also lubricated all locks, had him make extra keys, very convenient.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank L.
07/2017
5.0
locksmith
 + -1 more
Excellent work. The licksmith was on time. He explained the job to ensure we received what we wanted.
Description of Work: The locks to our entry doors were rekeyed and and extra lock fro the house to the garage was installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Key Security Services
Thank you, Mr. [Member Name Removed]! We appreciate that you took the time give us such a positive review.
doug J.
03/2017
5.0
locksmith
 + -1 more
They were professional and knew what they were doing. They gave me good advice and showed me ways to save money. The work they did turned out perfect. The price was fairly high.
Description of Work: They installed Cal locks on a sliding glass door.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300
Steven M.
01/2017
5.0
locksmith
 + -1 more
Job went very well. Serviceman was prompt and friendly. Rekeyed the two locks that were requested to be rekeyed with no issues. Both locks work great.
Description of Work: Rekey 2 locks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Key Security Services
Thank you, Mr. Wurtzberg! We appreciate you.
Mark H.
10/2016
5.0
locksmith
 + -1 more
The high security dead bolts were priced at the average price in this area and because of the high price they had to be special ordered. Key Security handled the process very professionally and provide exceptional guidance and advice. All and all a very professional job with appointments kept on time.
Description of Work: New high security dead bolts and door handle locks plus rekey some other locks.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$900
michael B.
09/2016
5.0
locksmith
 + -1 more
On time, fast work, efficient and reasonable
Description of Work: Lock rekeyed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Denise S.
07/2016
5.0
locksmith
 + -1 more
They arrived with lightening speed and we were so appreciative of not only the office staff helping in this emergency, but of the nice young man that assisted us in getting our men back on the road
Description of Work: We were locked out of our work garage and we needed a locksmith to come quickly and remove the lock that was jammed to get our men out on the road to assist our customers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$81
Tom L.
07/2016
5.0
locksmith
 + -1 more
Tech arrived by the scheduled time. Work was completed quickly. Tech took the time to explain what future maintenance I should do.
Description of Work: Replace 2 front door locks with 1 dead bolt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jacques M.
04/2016
5.0
locksmith
 + -1 more
The entire experience was outstanding! Ruth Ann was most helpful and professional at explaining all of my options and enabling a quick service call. Jon came the day after and did a great job installing all locks! He works very meticulously and fast and is very professional. I would recommend Key Security Services without any hesitation.
Description of Work: Replace traditional locks with high security locks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Key Security Services
Thank you so much, Mr. [Member Name Removed]. It was a pleasure to serve you.
Lawrence K.
11/2015
5.0
locksmith
 + -1 more
This experience has been excellent from start to finish. Ruth Ann, who worked with me on the phone, was friendly, helpful, and provided consistent follow up . She also helped in the choice of hardware, once again offering helpful advice. When it came to the installation, John did a first rate job. He was on time, meticulous in his work, and very personable. I honestly cannot think of one aspect of the job that could be improved upon.
Description of Work: Install new door hardware: handles,lock,hinges,re-key
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Susan M.
10/2015
5.0
locksmith
 + -1 more
The job, while apparently not a difficult one, was something neither my husband nor I wanted to attempt. I called Key because of their rating on Angies List, making an appointment for midday today. When their earlier job finished early, they called offering to come right away. Key arrived quickly and was able to identify the problem right away. He fixed the problem and very graciously charged us only for a service call, not adding any charge for labor (although I had understood during my first phone contact that labor would be charged in addition to the service call. Way to make a customer feel valued. We will definitely call Key again should we have the need.
Description of Work: We had been unable to open the inactive door on our double entry doors. We could move the levers to the unlock position but the bar did not move, the door remained locked. Key was able to quickly discover the problem, correct the issue and explain the process to my husband should we find it happens again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Jaime C.
08/2015
5.0
locksmith
 + -1 more
Setting up the appt. was great. Jon came right on time and explained what he'd do. We added a few things to the list of items to fix and he took those on with no problem. Very neat and careful the whole time. He had to special order a couple of door knobs and those came in very quickly, so he came right out to install. Overall, great experience and I would highly recommend them.
Description of Work: Changed the key locks on 3 doors and replaced two bedroom door knobs (these were special ordered because the knobs were older and we wanted to match what was already in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Danielle K.
08/2015
5.0
locksmith
 + -1 more
Wow. Great great great!! From day 1 Ruth Ann and her team were so helpful. I ordered special locks, they came in a week earlier than planned & Key Security called me the day before to tell me they were able to install on the date I had originally hoped for. Technician was fast, polite, and showed/explained all his work to me. I had a keypad installed & he showed me exactly how to use it before leaving. Fantastic company, I felt like a valued customer.
Description of Work: Installed locks on 3 doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donna M.
07/2015
5.0
locksmith
 + -1 more
RuthAnn was great with my phone call and arranged service for me immediately. Jon arrived as promised and was very professional. He knew his job and was also very nice!
Description of Work: I was locked out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Susan N.
06/2015
5.0
locksmith
 + -1 more
Key is a top professional and if you need someone you can trust do not call anyone else. I am recommending him to the school system as well as my teacher friends.
Description of Work: Key and his assistant re-keyed 4 entry doors to my daughter's house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Kenneth P.
04/2015
5.0
locksmith
 + -1 more
For locksmiths I used Key Security Services. They also did a good job. I am waiting for them to come back and finish.
Description of Work: The last they came out was last Friday.
Rating Category
Rating out of 5
quality
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$1,000
Response from Key Security Services
[Member name], I am sorry you did not feel that you received our usual exceptional service. The pool gate that we were working on was exceptionally challenging given that it had been patch, repaired, and repainted so many times. We take every project seriously and will happily revisit any issues you are having with this gate or lock. I will also offer a full reimbursement if you are not satisfied with the project.
James M.
04/2015
5.0
locksmith
 + -1 more
This is the third time I've used Key locksmiths (now named Key Security Services). Obviously I'm pleased with their services and pricing, and consider them my "go to" locksmith. Every time they have been easy to make an appointment, their quoted price was fair and consistent, and best of all, the Technician showed up on time and was very pleasant and professional. The work was done professionally and he cleaned up after himself. What more could you ask for?! If you use them, you'll be pleased. Thanks!
Description of Work: Changed locks and keys, installed door viewer, installed deadbolts on sliding glass doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Douglas C.
03/2015
5.0
locksmith
 + -1 more
I broke off a key in a lock, and was leaving town the next day - Key fit me in a busy schedule, and had the problem fixed in about five minutes.
Description of Work: Fixed a lock jammed by a broken-off key.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
wendy M.
06/2014
5.0
locksmith
 + -1 more
This had to be the easiest solution to a problem ever!!. I looked up locksmiths on Angies list. Contacted 2 providers in less than an hour I had a response from Key Powell, at Key Locksmith. He offered to have his service man at my house as soon as he finished the job he was on, about an hour to hour and a half. He also gave me a list of the costs associated with the work I wanted done, and he told me his service man Jon would give me a couple options for my sliding door. Seriously Jon was here in an hour. He looked at my slider and told me to have the rollers replaced, but as far as security, we were covered. Nothing needed to be done on his end. He proceeded to change my locks, he made me 4 keys and it all was done quickly and quietly. I had asked him what to do about another outside door that we never had used and was blocked on the inside. He disabled the door, and told me that in the future if we wanted to, the door can be restored to working order. Again, I have to say this was the easiest solution, and the quickest response ever. I can't say thank you to them enough, they gave us piece of mind to a very uncomfortable situation. They were quick, priced fairly, courteous, clean and Jon Chafers was as nice as he could be!
Description of Work: Re-keyed one regular lock, 2 deadbolts and disabled an outside door to garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$128
Janina G.
03/2014
5.0
locksmith
 + -1 more
The locksmith arrived timely, in fact much to my delight, he arrived early and they were nice enough to call to make sure this would work for me. Once he arrived he went straight to work didn't mess around by talking to his buddy on his cell phone for an hour or some such nonsense. He was speedy but not at all sloppy - he was done in a flash and all locks worked far better than they ever did.
Description of Work: Re-keyed several locks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Deborah L.
03/2014
5.0
locksmith
 + -1 more
The locksmith arrived promptly and did the work very quickly. He asked me to try the keys to ensure that they worked. He also lubricated one of the locks so that the key turned more easily. It couldn't have been easier. I purchased the deal on Angie's List, so everything was taken care of within the agreed upon price.
Description of Work: The locksmith re keyed two locks and provided four new keys.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$111
John W JR S.
02/2014
5.0
locksmith
 + -1 more
rekeyed 4 outside doors, did a good job
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
David B.
01/2014
1.0
locksmith
 + -1 more
Spent a good 45 minutes with the salesperson and they never called me back. I tried calling a couple of times but did not hear back. What a waste of time.
Description of Work: Came by for an estimate for a re-keying, new upgraded locks and possibly a security system
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Key Security Services
[removed member name] I remember speaking to you extensively on the phone and even sending a technician to your home to do a review. I am surprised that you never received a quote from us as I typed it myself and it is still in your file. I assume by your review that you have decided to use a different company, but I would extend a personal guarantee that if you choose to use us in the future, I will oversee the project myself to ensure nothing falls through the cracks. I can also understand your frustration with time wasted. To be honest, spending an hour on the phone with you and sending a technician to your home is costly for me as well and it pains me to hear we lost the potential work because of a lack of communication. I hired an office manager in August that did not work out and I imagine it was entirely our fault that we did not follow up with you properly. Even when we fail, it is important to me that our clients do not feel as you do. I am unsure how to adequately compensate you for your time, but I am open to suggestions. We could send you a check, offer a credit for future work, offer free or discounted products, or whatever seems fair and reasonable to you. Again, I apologize that your end experience with our company went poorly. I can also be reached directly on my cell phone at (239) 682-8414 if you would like to talk more about it.
William J.
01/2014
5.0
locksmith
 + -1 more
I called and the locksmith was able to respond on short notice. I needed to get my front door lock changed. The door is exceptionally thick (3"). He was early from agreed upon service time (Good). He was pleasant and provided the service I needed in a timely manner. I would recommend.
Description of Work: Change Locks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Richard V.
12/2013
5.0
locksmith
 + -1 more
Went very well. John was the technician. He arrived on time and did a very professional job.
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Service Categories
Locksmiths,
Home Security Systems
FAQ
Key Security Services is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Key Security Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa