Jones Air Conditioning & Electric

Arrived on time and new system was installed in less than one day.

Very poor design, new air conditioner compressor failed twice. Due to the lack of attention from Jones over a two month period in the summer I hired another company to check my newly installed AC unit. The new company hired a professional to check the AC sizing. I learned Jones put in an undersized unit, not even matching the original size. The unit continually ran and never shut off. This caused major equipment failures. In addition the ductwork was incorrectly routed and sized causing a pressure drop issue through the system. If you are using Jones make sure he performs all the necessary checks and calculations. Jones continued to blame the equipment when it was clearly a sizing and installation issue caused by his company. This mistake has added another $7000 to the project.

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They were great. They were incredible. They poured a concrete slab, air handler and for the new condensers, it was around $7000. I called my regular air conditioning people. After he gave me his quote I called my regular air conditioning guy who said he couldn't even touch the price with a 10 feet pole. He said that they just could not compete with the pricing. The pricing was just incredible. This was a blessing. The experience was great. I think David owns the company and he kind of oversaw it all. That was good. He did not hesitate to give his cell phone no right of the back, if anything came up. It should have taken 3 days but they were done in about two and half days. I have a huge home with 5 bedrooms and 3 bathrooms and there was junk up in my attic. He did both my sisters homes so that was how I heard about him. I use my air conditioning probably about 8 months out of the year. In the evening I set my house at about 79 degrees and after it goes about 79 degrees it will kick on. It's much cheaper. They are just great and I cannot find a bad thing to say about them. The air conditioning still works. In fact I made my daughter buy a townhouse. I called them because I saw the sticker on the air handler. They came right in and told me about the service part and everything. Normally I can find some complaint about a company but these guys are great.

In 2012 I purchased 2 replacement air conditioners from Jones Air Conditioning for my home in Fiddler’s Creek. I added the 10 year parts and labor warranty with the purchase. After a short period of time one of the A/C coils located in the attic ruptured which required replacement. This was not Jones’s fault but what was is the oil spot they left on my ceiling below the A/C unit and the terrible mud tracks they left on my bedroom carpet where the access was located. I had 3 painters to my home non of which said they could repaint the spot without repainting the entire ceiling. Jones said he would not pay for the painting of the entire ceiling. Finally after several months he agreed to clean and check both my A/C units free which was far less than I paid for the carpet cleaning and painting. Several months later the same unit again failed. Jones said even though I had the 10 year parts and labor agreement they were charging me because the drain line was plugged and was not covered under warranty even though they had clean and checked both units 5 months before. Several months later the unit quit again. Jones told me that the unit parts and labor warranty was covered by the manufacturer and I should call them and find somebody else to service my units. I called the manufacturer and had a new contractor service the unit. It appears back when Jones replaced the coil after it ruptured the coil they cracked the female fitting on the drain pan which then leaked into the secondary pan and shut the unit down. The new contractor found putty around the crack which may have stopped the leak for awhile. There are several good A/C contractors in this area Do not take a chance on Jones Air Conditioning.

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Terrible customer service. They never left a message that they could not keep the appointment and upon talking to them they could not give me a time to reschedule. Stated they were busy with other customers and couldn't tell me when they could come out because of all the rain we were having. They also took my credit card information upon originally scheduling the appointment. To me I was also a customer and should have been just important.

They are reliable and they listen to what we had to say and whatever our problems are and they fix whatever the problem is. We will use them again in the future.

Prompt, courteous, professional, and best price!

great service

I've used Jones Air twice. Once to recharge my tenant's compressor. Jones Air charged me half of what another company was going to charge me. Since the first experience was without complaint, I once again called Jones Air to fix my unit's compressor after it stopped working properly. Jones Air's technician fixed the problem on the same day I had called them, and much to my surprise I was charged less than what I thought it would be. I will be definately using Jones Air as my go-to guys whenever I'm having any a/c issues.

I called Jones Air Conditioning looking for information regarding regular maintenance on my central A/C unit. I was given the price of $129.00 for two maintenance service calls per year with an annual contract. After speaking with two other companies, I decided on Jones based in part on price and the abililty to get an appointment within the few days I would not be working. Chris was the technician that promptly came for the service call. I showed him the unit, and he began working right away. A few minutes after he began, he asked me if I had a pitcher of water so he could clean the drain pan. He poured that over the pan, performed several more checks both visually, and with guages, then went outside to inspect the unit. He returned a few minutes later and explained that everything looked good, but that I needed to change the filter (which I had been doing every month). I assumed a maintenance visit included a new filter so when I questioned that, I was told there are too many sizes to carry so they do not provide filters. I then asked if it needed any refrigerant, and was told just a small top-off. I paid him in full for the annual contract, and he left. I was somewhat surprised the entire visit only took approximately 15 minutes. I didn't think too much more about it, as I was told everything was in order. I purchased a new filter and changed it the following day. The problem began Oct. 30, one week later. I noticed the temperature felt warm in the condo, so I checked the thermostat and it was set at 72 but the temp was reading 75/76. I knew there was a problem and when I removed the filter, the coils were frozen over with ice. I immediately called Jones and was told they would have to make a service call. I explained I felt it would be unacceptable to pay for a service call when the unit was serviced one week prior and did not have a history of problems. Jose told me he didn't say there was going to be a charge (but he didn't say there wouldn't either)! I agreed to have the tech come back just to give me an opinion. Chris came back out and told me I had a leak in the system. At this point, I felt it would be best to call another A/C company. I contacted J.P. Brett who promptly came out for the call. It was determined to be a loss of refrigerant--2.2lbs! I asked the tech to inspect the unit and tell me if it needed maintenance servicing. He said it looked somewhat dirty and yes, it did need it. I then asked him how long it takes him to perform a semi-annual maintenance, and he said about 45 minutes. It was then I told him I had just had a servicing done. He was very surprised, but to his credit, he didn't bad-mouth anyone. I asked him how it could now be leaking, when one week earlier it was fine. He said he did not know, but when I asked if the Jones tech could have damaged something, he said that if a guage was removed inappropiately outside, it could expel the refrigerant. I paid him $110.00 for the refrigerant. I then emailed Jose at Jones (to have it in writing) explaining my position, and asked for a full refund of the $129.00 I had paid them, since I would have to have a maintenance servicing done again. Several days went by, I had no response, so I called him and asked the name and direct number for his boss. I was given David Jones telephone number and called him. After explaining my concerns, I asked again for a full refund and he told me he would have to review the records and call me back. He left me a message a couple of days later to say he disagreed with me and could not refund the fee. I called him back and insisted on a refund and he agreed to return the portion for the second maintenance visit ($40.00), and said he would come out personally to look at the system himself. I said I would see about an arrangement to get him back to my condo and call him back. After a couple weeks I still hadn't received the refund check so I called to ask about that and was told it was mailed and I also left a message for David to call me back so I could ask when he'd like to come see the system. The check came a few days later, but David Jones never called me back. I decided to write this review because I am very dissatisfied with the outcome, and still feel the appropriate thing to do would have been issue me a full refund.

Dave the owner promised me his men would be here on Monday November 5, and they were. They arrived at 9:25 am and were done by 4:45pm. Dave also showed up about 45 minutes after his crew. He answered all my questions and gave the crew their instructions. His men did a fine job installing the system I had purchased. They put down cardboard and plastic on my steps and did not make a mess in the house. They cleaned up upon completion of the job and took away all old units. The unit is working quite well as I write this. I am very happy with the service and would use them again.

Very pleased with the entire experience

So far, the experience has been good. They were one of the only companies that gave us a 10 year warranty on parts and labor; most of the other companies only offer a year on the labor. This company has been around for quite a few years and has been reputable, so hopefully they'll continue to stay in business. They installed the unit in one day, and everything they said they'd do, they did.

The experience has been fine. They've provided very good service and are very nice people to work with! I've had no problems.

They came to my home twice; once, during Memorial Day weekend because another company told us we needed a new, $8,000 unit. Jones sent someone out about 7 hours after we had called them; they replaced a coil, and within 45 minutes the work was done, but they charged me $600. Afterwards I did some research, and found out the coil was about $20, and the average cost for replacement costs about $200. The second visit, they quoted me a price of $129 to fix a tray under the unit, which iced up. The fee ended up being $250, because they had to move some stuff out. They ultimately fixed the issue; they were expensive, but apparently this is what happens in this type of business.

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Workmen arrived on time, introduced themselves and were courteous. Owner came out to inspect. Work was done on time. Same day service. Representative called to follow up on satisfaction.

unknown

Overall they are very good.

They have been really good. They have very good manners, are punctual, clean, honest, they do a good job and I think they are priced fairly.