Hydrotech Pools Inc

Hydrotech pools refinished our pool white pool to a light blue. Their site describes a first rate process and guarantees excellent results. We noticed immediately that the pool had very poor coverage as the old finish showed through in multiple areas. Photos were sent to Damian and he promised to come out and refinish appropriately. The attached photos show the very poor quality result. After stringing us along for more than a year, I have finally decided to post a review describing the poor quality job and the utter lack of customer service. We have been attempting to communicate with Damian regularly for more than a year and he has had ample opportunity to make the job right. The company claims to be a reputable company, however the treatment we have had from Damian at Hydrotech pools is very unprofessional and shameful.

Let me start off with stay away from this company, and Angi.com should remove this company from there site. I signed a contract and gave a down payment, with Hydrotech Pools 6/14/21. For over a year they would say they would be starting the project and would never show or even call. On July 14, 2022, I took over the task of getting this job done and started called the office, emailing, and texting the company. I was told that they didn't keep files in the office or the office or the office computer's and I would have to talk to the owner. After a week of me being on them, they called my better half and said they would be starting the job 8/1/22, on 7/21 and 7/22/22 they showed up drained the pool and removed some tile. Today is 8/16/2022, they haven't returned. I showed up at the office 8/15/22, as of right now they are saying they are gonna reach out to a subcontractor to do the job, they can't do it. Just stay away this is a company that right now the owner is MIA, he doesn't answer calls or emails, and the staff just tells you they don't know any thing.

We were very pleased with the work. It was a pleasure working with the CEO and staff. They completed the work on time and the tile and travertine workers were highly skilled. We were thrilled with the result.

By far the most unprofessional company I've ever dealt with. Hired Jaime Maroony to refinish our pool and it turned into months of excuses as to why he couldn't show up to do the job. After doing most of the preparation myself, because he wouldn't show up to do the job, he hired the worlds worst "tile guy" to install the expensive tile we purchased and it turned out extremely unlevel and generally unprofessional looking. He wasn't around to supervise at all either. Jamie said it was fine as its just aesthetics and only repaired a few spots. The tile is over an inch out of level in several areas, which is clear as day to anyone! I truly think this has devalued our pool since the waterline tile looks worst than it did before we invested in refinishing since it WAS level beforehand! He agreed to a month of service in order to maintain the water balance after plaster and never showed up again. I contacted Jaime to request a partial refund and he said to not contact him again and his lawyer would be in touch. Want months worth of uncalled for frustration and a contractor completely unwilling to do the right thing afterwards? A job that ends up worse than you could have ever imagined? Hire this company!

It took 22 weeks for HydroTech Pools to compete our pool and deck. During this lengthy process, they were inexplicably uncommunicative and unapologetic for the delays. Crews came and went with weeks of waiting in between and the whole job was rarely supervised. There were a number of mishaps ... piles of fill left for months, construction garbage left at the side of the house, an empty pool left empty with no caution barrier, people showing up to install equipment that hadn't been delivered. While we watched other pool companies completing two comparable pools nearby in less than 13 weeks, it was a frustrating experience for us as seasonal residents with limited time in Florida. The job failed several inspections and it took them additional weeks to remedy these minor issues. Towards the end of the project, we sent them a respectful letter highlighting some of the issues that had occurred and making a few constructive suggestions. The owner was completely unresponsive. While the pool looks fine so far, it wasn't worth the hassle with all the other pool companies out there. We cannot recommend this company.

We found Hydrotech to be responsive and helpful. They lived up to all their promises. What is particularly nice about working with them is that they have "one stop shopping". They have their own designer and showroom, pool maintenance people for the chemical set up, and full time crews. Special kudos to Bryan who was very helpful with the design, and to Rob, who oversaw the construction process. We found all the workers to be friendly and respectful.

He seems sincere in trying to help Ill keep everyone in the loop to see if it works out and the work corrected.

The personal sent by Hydrotech were very nice. The pool finish resurfacing looks good HOWEVER the water line tile and pool edge were completely botched. Tile were placed before the deco tile was delivered. In order for that to fit properly additional space needed to be cut on the pool edge. It looks bad. There are also 21 places where the tile was nicked with the saw destroying the tiles. In addition the deck had to be done three times due to bubbling finish. And the problems continue to grow. The pool light has fallen out of its hole. I have contacted the owner Damian numerous times in order to have these things addressed. So far nothing.

At first the job in Jan. 2018 went well. The crack around the pool was repaired and the surface of the deck looked great for 4 months. When the paint started to peel I called the company. After 3-4 technicians agreed after inspection that the surface was not right, and after numerous emails to the CEO a worker finally "repaired" the deck in November. It took that long for the company to follow through. The repair job was horrendous...the deck looks worse, it is very slippery now, and dirt was permanently sealed into the surface. The technician came back again to repaint the areas. I had told the CEO that power washing could be done, but i did not want the surface repainted unless i was here. He did it anyway; so my deck was repainted without my being present. It looks a little better, but not done very well and it is still very slippery. The communication of this company is so poor; either the workers don't show up at all, or they arrive without prior notification. I do not recommend this company at all.

Great finally a pool company that does what they say they will do.. We are very happy...

They were amazing. They were very prompt, efficient, professional and delivered exactly what they said they would. I would highly recommend them and I would definitely use them again.

The company scheduled the work with a few days, and came at the end of the second day after the call. Two technicians found the leak in approximately a half hour, fixed it and solved the problem.

The tech arrived on time and was very thorough in finding and fixing the leak. I have been monitoring the water level for several days now and the small loss can be attributed to evaporation. I am pleased with the work preformed.

1.Provide and install Pentair C1200 filter complete1 2.Provide and install tile replacement for spa spillover1

Hydrotech Pools did a Great job. Our pool work was done November 2014. To this day our pool looks great. We get a lot of compliments of how nice it looks. When Damian had suggested we replace the rim around our pool we should have listened. That is our only regret that we didn’t listen to Damian. They, also, do pool service and they do a nice job. The monthly pool maintenance costs is great. We’ve had other companies that charge through the roof for the same quality of service. No matter what tech they have sent to do our weekly maintenance they do a great job and are very polite. If they have to change a day they call me and email me so I can unlock my cage. I’m so Happy I found them.

Could not possibly be more pleased. Irma’s ‘removal’ of our pool cage served as the impetus for a complete re-do of the deck and pool. Pricing on the travertine pavers, done in a French pattern, was competitive, and beat estimates from 2 well known local companies (in one case by a country mile). The work on the spa involved the removal of the deco glass block wall, and rebuilding the wall with concrete/rebar. Work started pretty much right on schedule. They had a well thought out game plan, and there was minimal down time (most of that weather related). The stone suppliers mistakenly delivered 4” wide coping instead of the 24” wide bullnose coping we’d ordered. The mistake was corrected in 48 hours. I have to give kudos at this point to our project super, who was on top of everything as work progressed. The super, Rob Rogers, monitored things closely, and was in phone or text contact with me daily. He did a superb job. After the deck work was finished, the pool resurfacing job got underway. There must have been 12-15 men here that day (with threats of rain almost throughout the day); during the one or two occasions it began to lightly rain, plastic tarps were immediately deployed to cover the just poured pebble tec surface, with large fans activated to keep the pool bottom dry and the tarps raised. Everything looks tremendous, and I’ve gotten nothing but compliments from neighbors and friends. I plan to share some before and after photos, but not just yet; hopefully, these can be added to my review afterwards. The orange contractor’s fence that still surrounds the deck’s perimeter has seen better days, and its presence in the background will sorely detract from any photos taken right now. As soon as Hydrotech’s subcontractor gets the cage put up, I will prepare an update to this review, and provide some before and after photos which will speak for themselves. OK, I suppose that qualifies as a ‘nudge,’ and a request that the cage contractor begin it’s work sooner rather than later. I just don’t want stains (from leaves which drop to the bottom daily) to end up ruining our beautiful new pool. I highly recommend Hydrotech, and, once again, commend the work done by Rob Rogers in pulling everything together with such efficiency. (Note: the cost provided, below, includes the price of the pool cage/enclosure)

Stacie at Hydrotech was very helpful and provided excellent guidance in selecting the appropriate pool heater.

appt was scheduled quickly, Steve and John arrived on time within 2 days, quickly diagnosed the source of the leaks( 3) and quickly repaired them. They were prepared, professionally and friendly

What they did with the pool looks very good, but, if I couldn't be home clean-up after themselves was minimal. In addition, the pool box was not set up with the FPL work to permit them to borrow power- That's illegal. They unplugged the power to the sprinkler box so I lost new plantings.. They still have deck work to complete. I get a day, general time, no one shows up and no one bothers to call. Everyone there blames everyone else. Their internal communication must be very lacking.. Work is not complete so I have not paid the bill yet.

Very satisfied with the work performed. The technician adjusted all valves and levels. He also got a faulty waterfall working properly.

The technician prepared the pool for a plumbing leak check as one would expect. This including verifying that the pool was off and the Jandy controller was in "service mode", closing the drain and return valves to off at the equipment, covering the returns at the pool wall, etc. then injecting dye near each of the returns and drain openings. The technician could not locate the source of the leak but sealed some missing grout in a small area of tile. Upon completion of this, he advised that the pool pumps should not be turned back on for 24 hours or until the following day to allow for curing of the material he used in the tile grout. As he was leaving he re-enabled my pool automation to automatically run as programmed BUT FAILED to reopen the valves that were closed. The following morning my pool automation turned on 2 pumps which support my pool/spa at 8 am. These pumps were new Pentair Max-E-Flow units of 1 1/2 and 2 hp capacity. Since the drain and return lines were still closed no water circulated through the system and the pumps ran dry for more than 2 hours when I accidentally came upon the problem along with a general contractor who was walking the property with me. The plumbing was severely damaged as were the pumps. I immediately contacted Hydrotech to advise them of what had happened, expecting an immediate call back. Several hours later I received a call from the Maintenance Lead who advised that someone would be out the next morning, first thing. On the next day no one showed up and by about 1 pm I contacted Hydrotech again. This time the Maintenance lead called me and told me that one of their technicians did not show up for work that day and that they could not get to me until Monday (this occurred on Friday). I immediately called Hydrotech's office in order to speak to the owner who I was told was unavailable but would call me right back.......need I say what did NOT happen, either that day nor since? On the following Monday a technician did show up and attempted to repair the damaged plumbing. He attempted to make quick repairs and was not attempting to repair to the order that he found the system to be designed. I had to push him to try to address properly. He complied but utilized scrap items from another job rather than new fittings that where consistent with those in place prior to the incident. Bottom line, I ended up having to call another firm to properly address the reason I called (leak) and to properly replace the sub-standard materials used by Hydrotech the prior day. The second firm found the original leak problem in about 15 minutes and had the proper crew onsite to complete that repair the next morning at 8 am sharp. Oh and by the way did a nice job in cleaning up the poor plumbing repair by Hydrotech. So with Hydrotech, I got no leak detection nor repair and damaged pumps, plumbing, etc. and not even a "Sorry" from management. Terrible Experience and poor customer service. They have not yet replaced the pumps.... and like the call that did not happen from management do I expect them to follow through on.

Since I don't live in the house full time, I relied on Hydrotech to fix the problem as promised with nobody at the house. They were there when promised and I did not even know they had been there except the leak was repaired, Cleaned up after themselves well. It has been 3 months since the repair and no signs of leaking since.

The planning process was fun and informative. The designers and managers were easy to reach. The workers were respectful to our privacy. We chose them for competitive cost, their reputation and positive reviews. We were so satisfied with the outcome that we hired them to handle our monthly Pool service. Honestly an A+++ experience in home renovation

My pool had a slow leak. They were able to detect the problem and repair for a reasonable amount of money

Very slow. Got the tiles wrong to match our existing one - even though we picked out the right ones with them. The first ledge did not fit. And they never sealed the concrete, even though they said they did - because it is still as course as it was before.