We are a locally, family owned and operated business since 2008. Mark Dussault, the owner of HRI is licensed in both A/C and GAS. HRI specializes in residential A/C repair and replacement as well as LP & natural gas fireplaces, fire-pits, pool heaters, and tankless water heaters. Financing is available. We currently have six (6) service vehicles to provide prompt, reliable service to our customers. We offer honest, expert answers and affordable solutions to your A/C and Gas needs. Our Comfort Specialists are trained to be attentive to your particular needs, not sell products or parts. We offer Planned Maintenance Agreements, which also offer additional discounts on products and services. Office hours are M-F, 8-5, but we also are available 24/7 for Emergency Services. We are currently offering a $1000 Instant Rebate on a new Complete Day and Night (Carrier) and AirTemp Full System Installations OR $10 off Angie's List First Time Customers Diagnosis Call (Regular Price $95)
Business highlights
16 years of trusted experience
Emergency Services Offered
Services we offer
Air Conditioning Sales, Installation, Service, & Repairs - LP & Natural Gas Sales, Installation, Service & Repair - Pool Heaters, Tankless Water Heaters, Firepits, & Fireplaces.
Description of Work: Lost the a/c blower motor to hurricane Irma. HRI was able to install a replacement when my usual a/c contractor could not. They were quick and their tech was first rate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from HRI - Naples AC & GAS Experts
Thank you very much for your business and your review! We appreciate it. Please let us know if there is anything more we can do for you.
BRONWYN O.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
Repaired and working great now!
Description of Work: A/C not cooling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from HRI - Naples AC & GAS Experts
Thank you very much for your business and your review! We appreciate it. Please let us know if there is anything more we can do for you.
Randy R.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: ..
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from HRI - Naples AC & GAS Experts
Thank you for your positive review! We love to help.
george S.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
I called for an appointment and they had someone here the following day. . They we at my home the moment they said they would be , He went right to work, completely disassembled the fire place changed the part he said need replacing . thoroughly vacuumed the fire box and components, re assembled it, put new embers in the appropriate places , cleaned the glass both sides,,and the air intakes. He noticed ," you dont have a remote" I had been told by other service people that my model would not accept one . Mark the service guy said that is incorrect and if I would like one he had one on the truck. An Hour later, job done! flame never looked better and all is good. at a price less than I paid for no solution ! The company also installs heat pumps and AC units . Based on the diligence displayed on this service call , I would Ask for a quote and feel very good about being in the best of hands. Use this company for the services they provide :You should be in the best of hands They ARE I think the last friend you need to make for the services they provide
Description of Work: Fireplace problem that has plagued us starting with two different service companies who were unable to diagnose or fix our problem after several repeat calls as well and a combined $300 plus wasted on incompentance and guessing. Actually a private person who actually works for a gas company said " This is the best company for any gas related problem u have" He was right ! This type of stuff is their speciality not a side line . Their truck was quite new, beautifully, equiped and professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from HRI - Naples AC & GAS Experts
Thank you for the review. We are so glad you are a satisfied customer. We do offer yearly maintenance agreements if you'd like to sign up! Please call us if you ever need anything else.
Stephen K.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
Perfect! We are actually a supply house that provides HRI Home Rehabilitators with A/C equipment and supplies. When it came time to have work done in our show room, we turned to Mark and his team to get it done. They did a perfect job for us! On time, in budget, and done right.
Description of Work: Existing commercial air conditioning units moved and duct work installed to accommodate new drop ceiling in our showroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from HRI - Naples AC & GAS Experts
Thanks for the positive review! We aim to please, and are always happy to help. - Mark
Brandi M.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
Great professional staff
Description of Work: AC HVAC installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from HRI - Naples AC & GAS Experts
Thank you very much for your business and your review! We appreciate it. Please let us know if there is anything more we can do for you.
Brandi M.
02/2017
5.0
gas leak repair
+ -1 more
After the warranty department approved the new condensers. We were back to having air. The tech, office manager, and owner were all very helpful and professional. They worked very hard to ensure I was getting what was promised!
Description of Work: AC not working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from HRI - Naples AC & GAS Experts
Thank you very much for your business and your review! We appreciate it. Please let us know if there is anything more we can do for you.
Jennifer G.
02/2017
5.0
heating & air conditioning/hvac, gas leak repair
+ 0 more
The job was done very professional, everything was cleaned up and my husband and I were immensely pleased with the work. I would recommend them to anyone.
Description of Work: Had a 500 gallon propane tank buried in the ground and all the piping and connections for a beautiful outdoor grill. While they were there I had them go ahead and take out old standard water heater and put in a tankless gas water heater!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from HRI - Naples AC & GAS Experts
Thank you for the great review! WE appreciate your business and are happy to help!
Rebecca B.
03/2014
5.0
gas leak repair
+ -1 more
I cannot begin to tell you how impressed we were with Mark. He showed up on time and was meticulous about his work. He went above and beyond anything we expected. While he was there we were mentioning to him we had issues with our well system and he fixed that also! Not only did he fix it, he explained to us in detail how the system was supposed to work. He took a lot of his time to make sure everything was perfect. We were very pleased and will certainly use him again.
Description of Work: Installed gas line for new appliance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from HRI - Naples AC & GAS Experts
Thank you very much for your business and your review! We appreciate it. Please let us know if there is anything more we can do for you.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Natural Gas Lines,
Generator,
Propane Sales Services,
Water Heaters,
Pool and Spa Service
FAQ
HRI - Naples AC & GAS Experts is currently rated 5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
HRI - Naples AC & GAS Experts accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, HRI - Naples AC & GAS Experts offers free project estimates.
Yes, HRI - Naples AC & GAS Experts offers eco-friendly accreditations.
Yes, HRI - Naples AC & GAS Experts offers a 10% senior discount.
Yes, HRI - Naples AC & GAS Experts offers emergency services.
Yes, HRI - Naples AC & GAS Experts offers warranties.
HRI - Naples AC & GAS Experts offers the following services: Air Conditioning Sales, Installation, Service, & Repairs - LP & Natural Gas Sales, Installation, Service & Repair - Pool Heaters, Tankless Water Heaters, Firepits, & Fireplaces.