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Four Star Plumbing Contractors Inc

Plumbing, Drain Cleaning, Drain Pipe Installation,

About us

Four Star Plumbing is a family owned and operated residential and commercial plumbing co serving the Naples and Bonita Springs area since 2002. The types of service provided range from locating leaks to fixings clogs to new installations of water heaters and fixtures. As well as residential emergencies, Four Star Plumbing has completed new developments, commercial and residential, from the ground up working with architects and general contractors to fit their needs. When you have a plumbing emergency or repair, Four Star Plumbing is the dependable, knowledgeable and affordable choice. Dispatch calls are quickly sent out as they come in, while maintaining the highest level of customer satisfaction through the highly trained staff and technicians of Four Star Plumbing.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial plumbing remodeling, new construction, leak faucet, water pipe repair, replacement, drain cleaning, garbage disposals, hook ups, clogged toilet & water heater leaks.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.711 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
18%
3
0%
2
0%
1
9%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-11 of 11 reviews

Ingrid L.
11/2018
5.0
plumbing
  + -1 more
Very good. They were on time and professional.
Description of Work: They changed the garbage disposal and pick something under the sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

William D.
01/2017
4.0
plumbing, drain cleaning
  + 0 more
They're very professional. They always come.
Description of Work: They repaired a toilet. They did a clean out.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Claudia H.
12/2016
5.0
plumbing
  + -1 more
Very punctual, the guys are neat and clean and very professional. They cleaned up after themselves, which a lot of plumbers don't.
Description of Work: I use Four Star Plumbing Contractors Inc for plumbing services. Garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Claudia H.
12/2016
5.0
plumbing
  + -1 more
.
Description of Work: I use Four Star Plumbing Contractors Inc for plumbing services. My drains blocked up.
Rating CategoryRating out of 5
Yes, I recommend this pro

Wendy D.
07/2015
5.0
plumbing, drain cleaning
  + 0 more
The tech showed up during the scheduled time. He removed his shoes upon entering my home. He was very neat and professional. He took care of the problem in a timely manner and it didn't cost me a fortune. Their prices are very reasonable and the office staff was very helpful in getting me someone as soon as possible. The tech was very professional. I will definitely call Four Star Plumbing again and recommend them to my friends and neighbors.
Description of Work: Unclogged my toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Nancy B.
06/2015
4.0
plumbing
  + -1 more
I think they are more a new plumbing contractor than repairs. It didn't go well but have used them in past for new plumbing and they Were good
Description of Work: Cleared stuffed toilet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$300

Suzanne N.
06/2015
1.0
plumbing
  + -1 more
We live in Maryland and have a small condo in Naples that is rented out. We got a call on a Sunday that the shower was leaking into the unit below. The maintenance man called 4 Star for an emergency repair job. 4 star showed up on Tuesday to start the shower pan test, which continued on Wednesday. We heard nothing from them until I called their office. We were told that we had to replace the shower pan, but that they didn't do demolition work to remove the tile and old pan. The office woman said she'd have to check with the owner to verify if that was really the case. We had to call again when we didn't hear anything and were told that 4 Star didn't do that work. We asked how we could get that done and were told that we were basically on our own to find some other firm to do that. We mentioned that all of this was very difficult to do by long distance and that our renters were being inconvenienced. Then the woman in the office said that she thought her boyfriend did that kind of work. I talked to him on Friday and he said he'd try to stop by on Monday. By then we were having great doubts that 4 Star would/could do the job and we sought out help elsewhere to get a bid. We never heard again from the boyfriend and we don't know if he ever went to our condo. Another company did the entire job. We heard nothing from 4 Star for three months until we received a bill via e-mail in late May. Apparently they had sent the pan test bill to the Naples address in February even though they knew we weren't there. That is another example of their complete failure to communicate and their lack of professionalism. After we got the email bill we called to complain about our treatment, but they refused to adjust the bill.
Description of Work: 4star was called to deal with a leaking shower. They did a pan test.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$185

Response from Four Star Plumbing Contractors Inc
I am the office manager and the one that handled this situation. I spoke with (removed member name) mid-morning on June 9th. He asked me to get in touch with is tenant to set up an apt to investigate a leak. After several attempts I could not get in touch with his tenant so (removed member name) and I scheduled the appointment for Tuesday afternoon between 2-4. Our service tech arrived and investigated leak. It appeared to be a leaky shower pan so he set the 24 hour pan test and informed the tenant he would return the following day. Our tech arrived the following day (Wednesday) and checked the pan test. It was indeed the shower pan leaking. Tech informed me after office hours via my cellphone. I spoke with (removed member name) the next day (Thursday) and told him the shower pan was bad and it needed to be replaced. I explained that we do not do tile work. (removed member name) asked for a referral since he was out of town at this time. I referred him to Matthew Fiterman w/Distinctive Residential Construction. I called contractor immediately after and informed him that (removed member name) would possibly be calling and to please follow up after his many meetings. Matthew called at the end of his day and left a message for Brian. (removed member name) returned Matthew’s call Friday afternoon and he informed (removed member name) that he would not be able to make it out to the unit until first thing Monday. (removed member name) was fine with that. On Monday Matthew went and assessed the job that needed to be completed. He called (removed member name) and advised him the best course of action, which was, to remove the tile, replace the pan , replace the durarock, and retile the entire shower. (removed member name) thanked Matthew for his time and said that he had another contractor coming out to look at the job as well. Matthew never heard back from (removed member name) so he assumed he hired the other contractor to make the necessary repairs. As far as the billing...it was a complete and honest oversight. (removed member name) and (removed member name) are listed in our system with their Vintage Cir address. When Wendy billed the invoice she simply mailed the invoice out. When Wendy and I were going through past due invoices I noticed the (removed member name) were on the list and knew right away what had happened and had her email the invoice over to them. Wendy received a very nasty phone call and wasn’t even given the opportunity to get me on the phone to help with this matter. We are a family owned and operated company. I stand behind all of our work and strive to work with any/all of my customer when/if a concern arises. Had I been given the chance I would have been more than happy to discuss the issues at hand.

Thomas W.
06/2014
5.0
plumbing
  + -1 more
They did an excellent job and I will use them again if needed
Description of Work: Brad saved the day!!!!We had another plumbing service leave us stranded with the snake in the bathroom floor and the toilet in the shower with 5 adults and a child in a 1 bathroom house , Brad came to the house at midnight and was able to have the problem fixed by 6 am so the family could enjoy the day.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Joel L.
06/2013
5.0
plumbing
  + -1 more
They do excellent work. They come right out and they don't overcharge. They're very knowledgeable. They get right to work and don't mess around. They are very effective and very efficient.
Description of Work: I use the services of Four Star Plumbing Contractors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Kelly L.
06/2012
5.0
plumbing
  + -1 more
Great. I will call them again.
Description of Work: Butch (Owner) of Four Star came to inspect my drain problem. He was the 5th Plumber that I asked to look after not being happy of comfortable with any other plumber who had quotes or performed work on the issue prior. There was a damaged drain line below my Kitchen sink, but it was hard to tell where exactly the damage was located and how it should be repaired (and from what location to start digging). Butch had the most straight-forward approach and offered a fair price to investigate further with a camera - a discounted rate because he knew that I had already paid another company to camera without final results. When I agreed and asked them to do the investigating, Brad came and did the investigation quickly and thoroughly. It was found that the pipe was definitely broken below the floor and needed a partial replacement. Because the floor had already been opening up by another plumber from the room behind the kitchen sink, they proposed continuing to drill thru the slab from that point as the damaged pipe was just within reach from that point. Butch gave me a quote of $1000 to drill, dig, remove broken cast iron pipe and replace with PVC. He also added an estimate of $150-$175 to do the concrete work to fill back in the area chipped out (which was significant because it was a concrete footer.Based on quotes I had already received, this was a fair and honest price I felt and also would do the least amount of damage to my home. Other plumbers wanted to go through the Kitchen floor, rip out cabinets, or re-route the pipe completely meaning there would be trenching done though my floors for lengths of up to 12' affecting 2-3 different rooms in the house.So, feeling comfortable and confident that Butch was treating me right, I accepted the proposal and scheduled the work. Mark came to do the repair. Poor guy jack-hammered and chipped away at that concrete for 6 hours and found the damage, a completely disintegrated section of pipe nearly 2' long. He wasn't sure how he was going to reach the full area to replace it. He called it a day and Butch called to let me know the damage was more than expected and they would have to go thru my Kitchen floor to reach it. I was sad but understood. Butch said he would hold his price. I was appreciative of his offer. On day 2, Mark arrived and I was fully prepared for my Kitchen floor to be ripped apart. He said after thinking about it the night before, he wanted to see if once he removed all the damaged pipe, there would be enough room for him to get the new pipe in without digging up my Kitchen floor. He succeeded. Mark thoroughly inspected the remainder of the pipe with a camera, going in 15-20" and it looked in good condition. He sealed it up, filled in the concrete, and my Kitchen sink drains like it never has before in 3 years of living in my 45 year old house. Note to self- Never buy a house with cast iron pipes again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,425

Carolyn H.
05/2012
5.0
plumbing, drain pipe
  + 0 more
They took care of my drain problem. They showed me where the roots were and how I could keep them cleaned out. I was so pleased that they came immediately and took care of my drain back up as it was such an inconvenience to me. I have recommended them several times now, with the assurance that they will handle my friends, neighbors and family plumbing problems quickly, professionally, courteously and with fair pricing. I'm so glad I found them.
Description of Work: Toilet was backing up into my shower. What a mess! Called Four Star Plumbing and they came promptly. They snaked the drain and cleared it so the water was moving freely again. 2 days later it happened again. Once again they came promptly. This time they went upon the roof and ran a camera deep into the line. There were roots in my drain. They cleaned them out. A couple of weeks later it happened again. They came immediately. They sent their camera further into my drain. Roots further down. This time they snaked it and cleaned them out. They they made a trip to their supplier and got 2 bottles of root cleaner to kill the roots. They used one bottle and left me the other other one for use at a further date should I need it as my home is an older home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

    Contact information

    2403 Trade Center Way Ste 3, Naples, FL 34109

    www.4starplumbing.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured

    Licensed*

    Trade License Number
    CFC1426576
    Trade License Locale
    Florida

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Drain Pipe Installation,
    Water Heaters

    FAQ

    Four Star Plumbing Contractors Inc is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    Four Star Plumbing Contractors Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Four Star Plumbing Contractors Inc offers free project estimates.
    Yes, Four Star Plumbing Contractors Inc offers eco-friendly accreditations.
    Yes, Four Star Plumbing Contractors Inc offers a 10% senior discount.
    Yes, Four Star Plumbing Contractors Inc offers emergency services.
    No, Four Star Plumbing Contractors Inc does not offer warranties.
    Four Star Plumbing Contractors Inc offers the following services: Residential and commercial plumbing remodeling, new construction, leak faucet, water pipe repair, replacement, drain cleaning, garbage disposals, hook ups, clogged toilet & water heater leaks.

    Contact information

    2403 Trade Center Way Ste 3, Naples, FL 34109

    www.4starplumbing.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed