Dickson Roofing & Sheet Metal

Broken tiles were replaced and the remainder of the roof tiles were refastened where needed. It was repaired as soon as he could get around to it, understandable after Irma.

I found Dickson Roofing, in particular Les Dickson the owner, to be very unprofessional, condescending, and very over-priced. For context, I contacted at least 10-12 roofing companies after Irma, and it was hard to get many of them to even call me back because they were obviously overwhelmed with an abundance of work. I had urgency in getting my roof fixed because I had significant leaking in my back bedroom that damaged the flooring, baseboards, drywall, etc. I was able to get in contact with 3 different roofers, one of which was Dickson. Dickson set-up a process where the homeowner would need to describe what work specifically needed to be done to their roof via email in order to get an estimate/proposal. I sent an email letting them know pretty clearly that I had leaking from the roof, which flooded the bedroom below. I also said that I needed to put a tarp on my roof to mitigate my damages, otherwise water would have continued to damage the inside of my house. My insurance adjuster highly recommended the tarp. Les Dickson come to my house unannounced, and provided an estimate. I called him and found out that the estimate DID NOT include fixing the leaks, which was the whole point of sending an email to them describing the damage. When I asked him about this, he was very unprofessional. I'll spare you all of the details, but he was condescending and made some pretty ridiculous comments. No apology for HIS mistake, and he made the situation worse with his attitude. He actually said that I should have the handyman that put the tarp on my roof fix the leaks because it wasn't "brain surgery." Don't know what handymen Dickson uses, but the ones I've used in Naples don't do roofing...or else they'd be roofers! He also was critical of putting a tarp on my roof, when my insurance adjuster stressed that I needed to do this to mitigate my damages. I sent Les Dickson a follow-up email to let him know that their service was very disappointing and it essentially resulted in a waste of time for both of us. I had so much damage to my house because of Irma, and work full-time, following up on incomplete estimates makes things even more difficult. Instead of an apology from Les Dickson, I got an arrogant response. He obviously must not value word-of-mouth. To add to this, Dickson's bid was 30% higher than 2 other roofers, and Dickson's price did not include the leak repairs-- while the other 2 bids I received did include the repairs. Dickson's estimate was only for tile replacement. I definitely will NOT be using Dickson, and I'll be letting my HOA and neighbors know about my experience. Service providers may think it's OK to treat customers badly now that there is an abundance of work, but when the storm damages are finally behind them, they still will have a business to run.

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