Cornerstone Builders of Southwest Florida, Inc.

We hired Cornerstone Builders to redo our Kitchen and Bath. It's been 14 months now since signing our contract and the project still isn't complete. It's been nothing but a nightmare dealing with this company. Upper management lies, they promise and don't deliver and their workers which are extremely nice but not craftsmen break things but don't tell you. You have to find it on your own. They chipped the new countertops twice, parked on our sidewalk and cracked it, put in a broken spice rack, put a tennis ball size dent in our brand new refrigerator, and the list goes on and on. Even though it took them 4 times and 6 months to get the cabinet doors installed (wrong size, wrong color, or damaged the first 3 times) The most upsetting is after paying top dollar for a new kitchen, the finished product isn't what we wanted and it is not as it's listed on our contract. Some of the cabinets are the wrong size, island is smaller than it should be, and the crown molding over vent hood is wrong. They forgot to put in fillers so the pantry door which is next to the refrigerator hits the refrigerator every time you need to pull out a drawer. Can't move the refrigerator to the other side because the side panel they installed for the refrigrator on the other side is too short so the refrigerator door hits the countertop when it opens. Some of the paint on side panels has already started to crack after just a couple months. We were told 3 months ago that a new freezer drawer for the refrigerator was ordered to fix the big dent they caused. I decided to call the appliance company on my own yesterday to get an eta and was advised that Cornerstone still hasn't paid for it so it hasn't been ordered yet. Looks like this is a never ending nightmare not to mention they still haven't fixed the cracked sidewalk, still haven't finished the punch list and still haven't come up with a solution for the missing cabinet fillers, wrong cabinet sizes and wrong crown. On a positive note, our designer and property manager have been great and friendly but I believe these issues are out of their control. If you would like to see their work in person, let me know, and I'd be more than happy to show you.

Never got through the pricing meeting -- never got a proposal. Very unsatisfactory experience

They were in and out in an hour.

Extraordinary. Their very good, you have mainly a salesman who worked extensively with my wife to visit multiple locations to see different products to be put in the home and then you have a work crew put together with a local manager and he's on the site supervisor he's on the site every single day they did really good work, we moved out we weren't living here at the time they were remodeling. My wife's mentioned to me how they even called and told even though we weren't in the place they called and told us what time and what day all the sub contractor were showing up, it was pretty impressive.

I was very pleased and they over saw everything. They advised me when people were coming and they finished on time.