Connie's Natural Cleaning Services is a local family owned and operated company dedicated to using Natural Cleaning Biodegradable Products to alternatively adding benefits of Aromatherapy to clean homes, offering familes a healthy cleaning experience and protecting health against harsh chemicals.
Description of Work: They have been doing house cleaning every 3 weeks. Based on inconsistent results and time of day they show up, I will be dismissing them after the next cleaning on 7/1.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
$150
Angela L.
01/2016
5.0
house cleaning
+ -1 more
unknown
Description of Work: Clean house every two weeks
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Brian M.
05/2015
5.0
house cleaning
+ -1 more
unknown
Description of Work: Connie's crew cleans our house every 3 weeks. We have 3 dogs and a baby and they do a great job scrubbing every time. The house always looks and smells great after they run through it. They will detail any area for additional cost.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
SHELLIE B.
12/2014
4.0
house cleaning
+ -1 more
unknown
Description of Work: Connie's Cleaning Services cleans our entire 4 bed, 2.5 bath home once per month. A crew of 2 works in our home. They are always on time, are very polite, and I feel comfortable with the crew being in our home when no one is there. The house feels very clean when they are done. I appreciate the detail they put into the kitchen appliances - the toaster oven, range, and microwave are completely detailed.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Ruth E.
08/2009
2.0
house cleaning
+ -1 more
Connie cleaned my home once a week for three weeks. She was professional but did not give the expected results. She agreed to help with jobs that due to my disabilities I can't do like; fold laundry, put away groceries, etc. but when it came time to do them she claimed she had time constraints. Having read her reviews that she is often late doing extras for her clients, and these weren't even extra, I was disappointed but it was the rudeness and irritability that ended the relationship. She uses vinegar only for cleaning and nothing else leaving the house smelling pungently of vinegar. Vinegar does not sanitize or disinfect so the house looked clean but the germs were still there. Having had housecleaners for 25 yrs. I am used to over charging for the "initial thorough cleaning" which was no more than routine maintenance. I am used to being promised everything and then having to argue just to get the job done. So her tardiness and lack of wanting to do all that was agreed upon did not surprise me. Her rude and irritated manner did her in.
Description of Work: Cleaned 2 bdrms and 1.5 baths of a 3 bdrm 2.5 bath home. General cleaning; dusting, mopping, vacuuming, cleaning bathroom and kitchen fixtures.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$500
Response from Connie's Natural Cleaning Service's
We did clean her house and both agreed to a fair estimate at $275 for initial cleaning, but actually only charged $200.00 and rendered her continued service to her home at $100.00 weekly. We don’t know where she came up with $500.00? Our company believes we were extremely reasonable with our estimate and competitive. Initially our company did make ourselves clear to her that we were not a housekeeping service but other than a housecleaning service and explained the differences to her during our initial consultation estimate. The reason our company had to discontinue and stress to use a housekeeping company is because during several occasions she wanted us to do for example put groceries away, wash clothes, dishes and put them away in which we did humbly and afterwards explained to her again what is listed in our contract is minimal but though rough cleaning and not general under housekeeping. This is why we initially asked her to call us back if she understood the terms to our agreement and then we would consider service. Our company believes she was upset, but we initially made ourselves very clear from the beginning. We also explained to her the type of natural products we use not only vinegar but products that have been proven to work on bacteria, molds and viruses and we oppose to using other harmful chemicals but only if necessary and clarified with justification to clients. Our products might smell different but considering that it dissipates, cleans and is not considered harmful to families. Why not use them? Connie’s Natural Cleaning Service Speaks for itself our company has taken a lot of time to research, understand our clients, perceive customers cleaning services needs and humbly take pride in what we do. This is why our company is based on better and safer ways to clean our many clients we service in and around the San Francisco areas. We do on occasionally take consideration to all our clients and go beyond our service spectrum and do more than general cleaning but this is our consideration and generosity for our appreciation to all our valued clients, continued business relationships and try more than on many occasion maintain ourselves generously accordingly to justifying our time spent on every home. We as a company service many families in and around the San Francisco East Bay area and Contra Costa etc.. and we do try to understand client needs when it comes to cleaning but unfortunately we sometimes have to set a standard policy in respects to either house keep or focus on your home cleanliness, while also taking great pride when servicing each and every home.
Edward G.
07/2009
5.0
house cleaning
+ -1 more
She is excellent, prompt and very accommodating. She uses all natural products. Her pricing is very good and the quality of her service is also very good.
Description of Work: She comes every other work and cleans my house for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$125
Patt D.
06/2009
5.0
house cleaning
+ -1 more
We have been using them for around a year now. There are usually two or three people who come over to do the job, and they come weekly. They do an extremely thorough job which is much better than what others do. The business owner, Connie, is extremely easy to deal with. We have two big raucous dogs and the crew is very good with them. They don?t mind the dogs being around and are quite comfortable with them. One of the cleaners who is Vietnamese gives commands to my dogs and they obey her. It is nice to have people like that at home.
Description of Work: We hire Connie's Natural Cleaning Services for housekeeping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
David R.
06/2009
5.0
house cleaning
+ -1 more
Connie was very professional. They stayed longer than was originally scheduled, and they all did a great job. I will definitely be calling on them in the future.
Description of Work: Clean hardwood floors, 3 bathrooms, kitchen in our 2300 sq. ft. house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
KAY L.
06/2009
5.0
house cleaning
+ -1 more
Great! I've hired them to do the house once a month for now. We have a big dog. They had no trouble with him, and were vary careful with everything in my house.
Description of Work: We have had several remodeling projects over the last year and no matter how hard we tried, we just couldn't keep up with the cleaning. Connie brought 3 helpers with her (family members) who spent four hours doing everything throughout my two-bedroom, one bath bungalow. There were courteous, thorough and really quiet!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Alison W.
06/2009
5.0
house cleaning
+ -1 more
Connie was hired to clean my house after a 3-week period when we had been traveling and the house was occupied by dogsitters (and the dog). We arrived home from the airport to find her and two helpers in their fifth hour of cleaning. Even though Connie had estimated it would be a much shorter time, she did not ask for more money or complain about how much time it took--she just did the job, and did it perfectly. The house has never been so clean. She did this for a one-time fee of $275 for our 3,000 square foot house. Though our house looks clean because it is light-colored and not cluttered, we do not normally have professional cleaners, and Connie was deceived by its clean look, and thought it would be a 2-3 hour job. She discovered it was not so clean--and got to work. We will hire her again, and, if the economy improves, hope to hire her regularly; she gave us a price of $155 for once a month, or $135 for twice a month. I should also mention that the house smelled clean and fresh--not like dog, not like people, and not like disinfectant products--just clean.
Description of Work: They performed a thorough cleaning of all surfaces--they dusted, vacuumed, scrubbed kitchen and bathrooms, washed all floors. They did not--and were not asked to--do insides of things, such as refrigerator or oven, though they will provide these services for an extra charge. They also cleaned an indoor glass railing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
MARCIE C.
05/2009
5.0
house cleaning
+ -1 more
She understood my request that I wanted detailed cleaning and did not care if the entire house was cleaned if it meant that detailed cleaning would be sacraficed. However detailed cleaning was provided and the entire house was cleaned.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Thomas H.
02/2009
5.0
house cleaning
+ -1 more
We are rather particular about our home and the many things we have collected in our travels, and for some strange reason no one has cleaned around these treasures and put them back in the exact same spot. But Connie does! She is attentive to instructions and carries them out precisely. I didn?t realize our stove hood filters needed replace. But Connie did! After the diligent initial base cleaning that took many hours, Connie now comes bi-weekly and cleans it all in two hours. And as a plus we find her price to be very reasonable; a fixed hourly rate no matter how many people are on her cleaning team. We cannot wait for spring and a heavy cleaning that will probably take all day. But Connie and her team can handle it! As a huge bonus to us, Connie is quite a warm, caring and sincere person, and she humbly offer her opinion to make things better!
Description of Work: The house cleaning services that Connie’s Natural Cleaning Services have proved us is THE best we have ever received, bar none! For years we had someone cleaning for us but unfortunately she moved on, and then we had a succession of failures, including the big name cleaning services. After those bad experiences I just did it myself, failing in many areas of detail. We were prompted to call Connie because we were having a brunch for some out of town friends and we wanted our home to sparkle looking its best. Our home is approximately 2300 sq. feet with a large living room, a large family area, three bedrooms and 2 ½ baths and kitchen that gets heavy use. We contacted Connie on a Wednesday by email just before the start of the holidays and she arrived promptly the next Sunday afternoon to give us her estimate, which we found reasonable and better than we had anticipated. Connie and her team of four including Connie herself promptly arrived the next Saturday and proceeded to attack the cleaning process with precision and efficiency.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
VINCENT P.
01/2009
5.0
house cleaning
+ -1 more
RESPONDED TO OUR CALL. DID VERY THROUGH JOB IN CLEANING HOUSE (~ 2100 SQ FT) WHICH WAS NOT THAT DIRTY, IN ~ 5 HOURS.
Description of Work: INITIAL HOUSE CLEANING. WILL COME BACK EVERY OTHER WEEK FOR REGUALR CLEANING NOW.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
DEREK B.
01/2009
5.0
house cleaning
+ -1 more
We called Connie on the Friday before Christmas...she agreed to do an estimate on Sunday (my request) and had her team there Monday night! They are incredibly booked b/c they do such good work, but Connie is great and incredibly responsive.
Description of Work: We needed a cleaner to come in after we had a lot of contractor work done. The place was a mess, covered with dust everywhere. Connie and her team did an absolutely superb job... she gave me a clear estimate, set my expectations, and was transparent about the work being done. I happened to be in the house when the four people (including Connie) cleaned. I have never seen a more diligent effort put forth to clean a place. The price is fair...she charges per hour the exact same as I've gotten elsewhere... If you want the job done well, go to Connie.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Christy L.
12/2008
5.0
house cleaning
+ -1 more
They are friendly and professional.
Description of Work: They cleaned my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Olen H.
11/2008
5.0
house cleaning
+ -1 more
I found Connie highly professional in her evaluation and assessments of my needs. She was very clear and direct as to what her and her team could or couldn't do. I had her clean my entire house and she did so well, even though one of her worker's had fallen ill. Her and one other worker cleaned my very large home by themselves. I invited Connie's service to clean my house on a bi-weekly basis following that wonderful service.
Description of Work: Complete cleaning of large house; rooms, closets, kitchen, living room and patios.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Chia-Lin S.
11/2008
5.0
house cleaning
+ -1 more
Connie is professional and friendly. Her team is hardworking and I appreciate that this a family business with a focus on natural cleaning products. Connie can be depended on to tell you that you might not need to have the windows cleaned again for another 6 months, she's honest! She's a little pricey, but provides good service.
Description of Work: Connie and her team came out to clean our 2 story house in Oakland. There is 2 bedrooms, 2 bathrooms, 2 living rooms and kitchen. We have her come out about every 6 weeks. The first time they cleaned the windows (inside and out!). They vacuumed, dusted the entire house. Cleaned the bathrooms. Wiped the kitchen runters/fridge/stove. Mopped the hardwood floors and the tiles in the bathroom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
jean M.
09/2008
5.0
house cleaning
+ -1 more
Although I am not in their service area they agreed to come once every two weeks. Connie and Co. are fabulous, very hardworking very diligent, trustworthy and a pleasure to deal with. They were scheduled to arrive at 4:30pm, but the previous job took 6hrs instead of the estimated 4hrs, Connie kept me up to date with arrival times, but it meant I had to hang around for 2hrs...thus a B for punctuality. I would recommend Connie and her company to everyone and anyone.
Description of Work: Cleaned my 2nd floor 800sf condo. It had not been cleaned in 2 months!!! Cleaned windows also. Vacuumed, etc. it took 2.5hrs, they did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
judith H.
09/2008
5.0
house cleaning
+ -1 more
Connie was wonderful to work with. She's friendly, professional and a real sweetheart.
Description of Work: My Oakland home needed an enormous amount of cleaning. Connie and her assistant were great! They did a wonderful job and I highly recommend them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Michael R.
08/2008
5.0
house cleaning
+ -1 more
They were friendly and I could communicate very easily with Connie to let her know what I needed. They did a good job overall. They were fairly efficient and quick.
Description of Work: They cleaned the entire home, and this was the first time I had worked with them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
E L.
07/2008
5.0
house cleaning
+ -1 more
I just recently moved to Oakland and was looking for a housecleaning service. I found Connie's on Angies List and decided to give them a try. I have now been using Connie's for over 4 months. Connie's owner/employees are very professional, courteous and nice. Work is done promptly according to the schedule we've set up. It's always a pleasure to come home after they've been there. If I need something special done, all I have to do is leave Connie's a note.
Description of Work: Housekeeping services every 2 weeks: dusting, empty garbage, wipe down counters, vacuuming all carpet, cleaning hardwood floors, cleaning bathrooms and occasionally, changing bedsheets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
CECILIA T.
06/2008
5.0
house cleaning
+ -1 more
Connie and her people did a fabulous job! My mom is very picky and was very complimentary of their professionalism and care with her house, as well as the wonderful end results. They were very thorough and cleaned places that probably hadn't be touched in years. I have now hired Connie to do regular cleaning of my Mom's house on a regular basis and to give my house a thorough once over.
Description of Work: Thorough cleaning of my Mom's 4 bedroom home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
EMILY H.
04/2008
4.0
house cleaning
+ -1 more
They did a good job, especially in the bathroom, but they were hampered by the equipment they use. For instance, they use small brooms to clean hardwood floors and I am not sure what they use to dust, but it sure isn't Swiffers. In the past I have paid $80-$85 for a cleaner to do the whole house including a half-bath and loft upstairs. I feel frustrated by the expense and the time it took to do this work.
Description of Work: Connie and her associate cleaned the ground floor of my house (about 850 square feet, one bathroom, no bedrooms). It took over two hours and they charged $45/hour.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
DAVID A.
02/2008
5.0
house cleaning
+ -1 more
Our old cleaning lady was great, but decided to retire so we had interviewed 5 companies and she had the best price and was the most responsive. We were very specific as to who we chose because we had specific instructions. They are very affordable. She is sharp and a good business woman. She also accepts credit cards; we trust her with the information.
Description of Work: She does housecleaning for us in our 3 bedroom 2 bath house bi-weekly for $85.00 other pricing is on her website. She matched our old cleaning ladies price.
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Service Categories
House Cleaning,
Window Cleaning,
Carpet Cleaning,
Upholstery Cleaning
FAQ
Connie's Natural Cleaning Service's is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Connie's Natural Cleaning Service's accepts the following forms of payment: Check,MasterCard,Visa