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Best Home Services - Plumbing Electric Air

Heating and Air Conditioning, Electrical, Plumbing,

About us

Best Home Services is the leading residential service provider of air conditioning, electrical, plumbing, and drains to Southwest Florida homeowners since 1980. A family owned and operated company, headquartered in Naples, Florida; with operating offices located in Naples, Ft. Myers, and Sarasota is centered around their core values and beliefs. The company is focused on caring for their customers and the community. Each year the Best family actively supports multiple community outreach programs throughout the Southwest Florida community. The award-winning team relentlessly works to continuously improve their service in order to make Southwest Florida homes safer, more comfortable, and more efficient-one job at a time. Giving our BEST means that we promise to… Make it easy for our customers to do business with us. Guide our customers every step of the way. Work to the BEST of our abilities, even when we make a mistake. Communicate well with everyone. Hold each other accountable to this promise. Our Core Values: Be Family – Treat everyone like a member of our family. Be Amazing- Exceed every customer’s expectations. Be Fun- We have fun while we work. Be Constantly Growing & Learning- Always strive to become better. Additional phone: 941-564-0004

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioning, Plumbing, Electrical

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.2272 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
10%
3
4%
2
7%
1
13%


Rating CategoryRating out of 5
quality
4.4
value
3.8
professionalism
4.4
responsiveness
4.6
punctuality
4.6
Showing 101-125 of 272 reviews

Philip M.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
I highly recommend them. The salesman was very courteous and very professional. The workers cleaned up after themselves. They were respectful, courteous and professional. They are very good.
Description of Work: They did air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,508

Sally C.
03/2017
5.0
air duct cleaning, appliance repair, heating & air conditioning/hvac
  + 1 more
They were fantastic and never heard of them, just saw them in the paper. everything is perfect. The count approved everything they did. They went under the house and enlarged the air duct for a larger capacity. They left the area clean and wore slippers on the shoes when they came in the house. They work with you on payments. There were 2 installers do the work. Very pleasant office staff.
Description of Work: Installed air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Dana R.
03/2017
5.0
plumbing
  + -1 more
It was excellent. They could have done a little better. You convert with them with the cost. The workers were professional.
Description of Work: They did a sewer line from the house to the road.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Larry F.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. One person came out to complete the work. It took him an hour to an hour and a half. They were prompt. They showed me a complete report. It was very thorough. They left the area totally clean. They did everything.
Description of Work: They did the annual maintenance on my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David L.
02/2017
5.0
plumbing
  + -1 more
It was very good. They came out promptly and they arrived on time. They fixed it and they did a good job. I was happy with the service. They came out the same day. They called before they came. They showed up on time. They wore their shoe coverings in the house. They did a great job.
Description of Work: I had a drip in a bathroom pipe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

William O.
02/2017
2.0
heating & air conditioning/hvac
  + -1 more
They came up of all of the stuff that's wrong with it. It's kind of a bait and switch. They wanted the parts and labors. I called another guy up and he looked at it. He said it's an old air conditioner but it's working fine. They wanted to replace a bunch of parts that weren't bad.
Description of Work: They came out and looked at the unit.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$49

Ed D.
02/2017
5.0
plumbing, drain cleaning
  + 0 more
They were great. They were on time and reasonable prices. They’re very punctual, they kept me apprised of what was going on, and they did a good job. It was the first time I used them.
Description of Work: I had a clog underneath the sink and they took care of it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

albert P.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
The service thee was some confusion but basically I was suppose to have someone suppose show up between four pm and eight pm and night before last and I had dinner plans I cancelled and everything and the guy never came. I called them and they said well he's running late and I said okay when you get back to me and just let me know where I stand and no body called me back so I called them nine thirty at night and they said oh we're really sorry we'll get somebody out there tomorrow first thing so he did it today so but you don't appreciate changing your plans to accommodate someone and they don't show up, well a different guy showed up today wasn't the same one. The guy that came today fixed what was wrong and they decline charging me because of the mess up night before last which I thought was very kind of them, nice makes some amends.
Description of Work: They serviced my air conditioning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Clarence S.
02/2017
1.0
heating & air conditioning/hvac
  + -1 more
The price was terrible. They were two days late for the schedule.
Description of Work: I've had my annual checkup of my air conditioner and heating.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
3.0
punctuality
2.0

$981

MARY M.
02/2017
3.0
heating & air conditioning/hvac
  + -1 more
I’m having a bit of issues with them and I will not use them again. They kept calling me and saying they will be an hour late. The time before that there was something broken on the air conditioning and they said $500 to repair it. They I said I'll go through my hhomewarranty company then the guy comes back and says $100 fo fix it. They were trying to rip me off.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0

$100

Vickie T.
02/2017
5.0
appliance repair, electrician
  + 0 more
They were prompt, efficient, and reasonable, They did really well.
Description of Work: They worked on my washer and dryer and they did some electric.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Nancy M.
02/2017
5.0
plumbing, drain cleaning
  + 0 more
They did a very nice job. The price was good. It took a couple of hours to do the work. The worker was really nice. He was a well spoken young man, well dressed with booties.
Description of Work: I was having a slow draining in the shower in the master bath and they snaked out the line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas P.
02/2017
5.0
electrician
  + -1 more
It was fine just scheduled it they came out and they did the suppressor work and then they left a quote for whole coverage type thing for the suppressor's for the air conditioner all through the whole place which was seven thousand dollars bid.
Description of Work: The put a suppressor, electrical suppressor in our panel for reading storms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Joseph C.
02/2017
2.0
drain cleaning, sewer cleaning
  + 0 more
Their work was fine. We had no issues with that. We had to coordinate with the tenant as far as scheduling the work. They were there within the week; but hey did a poor job of cleaning; they didn't camera the whole line. It ended up clogging up again.
Description of Work: This was for the rental property. I got a quote and they did some camera stuff on the sewer. They snaked the sewer due to a clog in the bathtub.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$427

Diana P.
02/2017
5.0
electrician
  + -1 more
Excellent service. Great job. It took an hour. The service provider who came out was good.
Description of Work: Replaced an electrical plug.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Dave G.
02/2017
3.0
electrician
  + -1 more
They just wanted way too much money for it, so I decided not to use them. They were on time and very courteous. It was over $300 for installing a plug. Which is ridiculous, in my opinion. We used them all the time, we are very happy with their work, but they are extremely expensive. We have dropped them as our service provider for electric and plumbing, because they?re just too expensive. They do good work, always on time and they?re very courteous, but they?re just, I mean real expensive. I would use them again if I had to.
Description of Work: They gave me an estimate on putting in an outlet plug.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gary T.
02/2017
5.0
water heater repair, heating & air conditioning/hvac, plumbing
  + 1 more
They're very good. They're very professional, and the work was well done. It took them about 2 hours to service the water heater. They cleaned up very well.
Description of Work: They did plumbing and replaced the water heater

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Janice L.
02/2017
5.0
electrician
  + -1 more
Fine. They are very dependable and their work is very good.
Description of Work: Electrical work.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna B.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
The scheduling was okay, I had somebody come out and do the estimate first and they actually got somebody here the next day, and I think there were like 2 or 3 workers it took a good part of the day to do it, but they put a whole new air conditioning unit and everything in. So they were very professional, they cleaned up after themselves very well, they were very courteous and they were nice bunch of gentlemen. But it did cost a lot of money you know, a little bit more than i really wanted to spend, I could have probably got an air conditioning unit a lot less money.
Description of Work: They put my new air conditioner in.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

David V P.
02/2017
4.0
heating & air conditioning/hvac
  + -1 more
They were knowledgeable and experienced and I will use them again.
Description of Work: Check up on HVAC system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Best Home Services - Plumbing Electric Air
Thank you for your honest and positive feedback.

Michael S.
02/2017
5.0
ceiling fans, electrician
  + 0 more
They came out, they were great. They knew exactly what they were going to do, I've used them in the past too for the same thing.
Description of Work: Two weeks ago they put in an exhaust fan.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

David and Gail S.
02/2017
5.0
electrician
  + -1 more
Whatever the price was, it wasn’t pretty. They came right away. I think there was just one worker, one or two. I like them.
Description of Work: They did electric work. They do everything.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John P.
02/2017
5.0
electrician
  + -1 more
They were great. They came in and took care of it, they were licensed, they left, and they were reasonably priced.
Description of Work: They just did some minor electrical work in my circuit breaker box. They added a circuit breaker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Betty M.
02/2017
1.0
heating & air conditioning/hvac
  + -1 more
The last time on the maintenance contract, John Howe, the tech that came out was specifically asked to perform certain maintenance tasks that he did not do. Instead he gave estimates of up to $4,000 of what he thought should be done (including adding larger duct work). We have lived in this house for 16 years and have not had any trouble with the A/C distribution. Our bills in the summer (when we are not here) are minimal which includes the refrigerator. They are looking for the high dollar work and not the routine maintenance work.
Description of Work: We had a maintenance contract with Best for our A/C in Fort Myers, FL. They would barely do the maintenance work, but give estimates in several thousand dollars on what they "thought" should be done.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Best Home Services - Plumbing Electric Air
Thank you for the feedback of your recent experience with our company. At Best Home Services, we strive for 100% satisfaction on every call; and it seems as if we have not met your expectations. We would love the opportunity to discuss this matter further with you. Please call our offices and ask to speak to Phil at 239-992-3561. **UPDATE** Best Home Services contacted this consumer by phone and after multiple attempts and offers to make it right and present a resolution including sending out another technician, the customer was not receptive. The consumer has a neighbor that recently moved in who is retired from the HVAC business in Chicago that he uses as his licensed and insured professional. The retired professional advised him that our repair recommendations were not needed; even though we have notes and detailed pictures to prove otherwise. We ended the conversation by once again offering a resolution and informing him that our primary goal is to make sure they are 100%; if they give us the opportunity.

Steve H.
02/2017
2.0
plumbing
  + -1 more
Work completed but Best added a home inspection service for $199.00 that rep said was part of service and have been unable to get reimbursed. Overall a very costly repair resulting in an insurance inspection need.
Description of Work: Plumbing-replaced corroded valves under sink.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$1,000

Contact information

1455 Rail Head Blvd Ste 1, Naples, FL 34110

http://www.getbest.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Electrical,
Plumbing,
Lighting,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Ceiling Fans,
Wells and Pumps,
Sewer Cleaning,
Generator,
Water Filtration and Softening

FAQ

Best Home Services - Plumbing Electric Air is currently rated 4.2 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Best Home Services - Plumbing Electric Air accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Best Home Services - Plumbing Electric Air offers free project estimates.
No, Best Home Services - Plumbing Electric Air does not offer eco-friendly accreditations.
Yes, Best Home Services - Plumbing Electric Air offers a 5% senior discount.
Yes, Best Home Services - Plumbing Electric Air offers emergency services.
Yes, Best Home Services - Plumbing Electric Air offers warranties.
Best Home Services - Plumbing Electric Air offers the following services: Air Conditioning, Plumbing, Electrical

Contact information

1455 Rail Head Blvd Ste 1, Naples, FL 34110

http://www.getbest.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day