BAY DESIGN STORE

I ORDERED A CUSTOM KING SIZE BED FROM BAY DESIGN GROUP. AFTER IT FINALLY ARRIVED I REALIZED THAT IT HAD DIFFERENT NAILHEADS INSTALLED THAN THE ONES I SELECTED. AFTER TAKING IT UP WITH JILL FROM BAY DESIGN, SHE INFORMED ME THAT IT WAS A "FACTORY ERROR". JUST NOTE - THE COLORS WERE COMPLETELY OPPOSITE TO EACH OTHER, NO SIMILARITY AT ALL. THE NAILHEADS ON THE BED WOULD BE REMOVED AND DONE OVER. I INFORMED JILL THAT THE MATERIAL WOULD MOST PROBABLY BE DAMAGED BECAUSE OF ITS FRAGILITY AND THE LARGE QUANTITY OF NAILHEADS. THE RIGHT THING TO DO SINCE IT WAS INDEED NO FAULT OF MY OWN WAS TO SEND ANOTHER BED. THIS WOULD ALSO PREVENT ME FROM TAKING ADDITIONAL DAYS OFF FOR PICKUP AND OBVIOUSLY NOT BE WITHOUT A BED. THEY REFUSED. AFTER MANY WEEKS I RECEIVED THE BED AND OF COURSE THE IMPRINT OF THE PREVIOUS NAILHEADS WERE IMPRINTED ON THE BED. ALONG WITH WHAT APPEARED TO BE "DIRT" FROM THE WORKROOM AND A TEAR IN THE FABRIC. THEY OFFERED NO COMPENSATION AT ALL. I WOULD HIGHLY ADVISE ANYONE NOT TO SHOP/BUY ANYTHING FROM BAY DESIGN GROUP. THEY OBVIOUSLY CARE ABOUT RECEIVING PAYMENT MORE THEN SATISFYING THEIR CUSTOMERS. I WOULD ALSO ADD THAT THEIR DEMEANOR LEAVES MUCH TO BE DESIRED. THERE IS A SORT OF ARROGANCE AND A PRETENTIOUS ATTITUDE THAT IS A REAL TURN-OFF.