RECOL INC

Tony came gave us an estimate . He was very personable and I was impressed with his product and knowledge . Unfortunately that was the last time I was impressed by him. I Gave him my deposit and he said it would take a few weeks for the permit. We waited and he finally stated the job about 2months after..then there was always a delay. It probably took another month to do a 2 day job. Then i find out he never submitted for the permit .he applying for it then.I was so happy when he finished it looked beautiful! Then it rained that night! Leaks everywhere, he came back fixed some and to this day Aug.28he still hasn't returned to fix them. As pretty as it came out I wouldn't wish this nightmare on anyone.

Estimate: Tony arrived to the appointment on time, discussed design possibilities, and gave us an estimate for design, permit engineering drawings, pulling the permit with the City of Miami, and building the awning. Estimate was $3600.00 total, one half down, job to start when permit approved by city. Build: Came to install on June 5, 2012. The design is excellent, the aluminum designed to look like wood rafters is very good, and the quality of the installers' workmanship is better than expected. Permit: On the day of installation, Recol stated that the permit had been approved, but had "accidentally" been left in another car. I withheld $400 of the price upon completion, stating that I would pay it when the approved permit and inspection had been done. Between June 5 and August 15, 2012, I have called all available phone numbers numerous times requesting that this be completed. Tony will not answer any telephones he recognizes as mine, and when I am able to talk to him, he always states that he "will go to the City and take care of it tomorrow." We have offered to do anything we can do to help with the city, but o date no permit has been given to me, and no permit has been pulled against my property. I believe the permit was not applied for. We would not have contracted the job if we had not researched Recol's ability to pull permits with the city. We now have an illegal addition to our home, and are very unhappy with the service. We are still available to Recol, and wish they would solve this problem.

The salesman arrived on time and was very professional. Quoted me a reasonable price. However, he failed to notice a setback issue with the location of the roofed patio. Subsequent to the estimate, I discovered that due to setback requirements, the installation of this aluminum roofed patio would have resulted in the work not passing inspection. No mention of this was made by the salesman. A google check of this company resulted in terrible reviews from other web sites. UPDATE It is your job to advise the customer of any setback issues that will not pass inspection before signing a contract. The way it would have worked is that you would have never discussed the setback issue, have the customer sign the contract, take his money and then later on when the setback problem arises, it would be their problem. Also, if you were aware of a setback issue from the beginning, why bother continuing with the process. That's not good business practice. At the very least, your salesman should have mentioned it to me like other companies did. I also do not consider it unfair that you receive a negative review on a free estimate if you were not being forthright with the customer during the estimate. That's what this web site is all about. Your salesman completely failed to mention the setback problem whether the estimate was free or not, which would have resulted in delays and additional costs to me and not you.

Not well at all....

I paid them half up front in June. They still have not started the job when they initially said the job would be completed by the end of November. Between those times were tried to get hold of the owner but never could and the office was very rude. I would like to get my $7100 back so I can get the job completed by a reputable company.