Polar Bear Air Conditioning, LLC

Work was done on an emergency basis, and I had to keep calling them to obtain permits after work was completed Failed first inspection, but they promptly made the required changes. Took four months and several phone calls to get them to call for reinspection. Installers were very workmanlike and arrived promptly.

We did have an issue with the condenser going out and they replaced under warranty with no issue. They were very responsive. It was hot. Florida was hot. I had a tenant in the house. I wasn't home. I secured everything. I organized it remotely and they took care of everything for me and got a new condenser order and installed within two days.

We did have a problem with the condenser going out. They replaced it under warranty with no issue. Quality is so far so good. They responded the next day. They came with an estimate and I choose them over everyone else. They actually installed it on Christmas Eve.

I would give them a satisfactory grade. We have a contract with them. It's an annual fee of $100 or more. They could do better with their pricing. They have communication gaps. There were service connections and coordinations that never went smoothly.

The system stopped working again 2 days later.

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unknown

Very impressed with Polar Bear Air Conditioning. Great price when comparing other quotes. Excellent communication and showed up on time. They went the extra mile when we they encountered an issue during installation. Great company. Highly recommend!

Matt and Simon from Polar Bear are great to work with, they have done multiple jobs for me over the past two years. On this particular occasion I had a very tight deadline to get this done and they delivered! We had the AC installed in no time and it is working wonderful. I must add that besides the tight deadline I had a very specific look that I wanted since I was going for the "industrial chic" design aesthetic, however, I didn't exactly know how this would look or how to explain it. Matt worked with me and was very patient and professional. Everyone comments on how amazing the exposed "industrial" AC ducts look and I could not agree more. Excellent work!

Polar Bear Air has been servicing our accounts for about 2 years. We had used several other A/C companies in the past, but once we started using Polar Bear Air, we will only utilize them for all our needs. They are timely, efficient and the best part, the person coming to your home is NOT a commissioned sales person, so they NEVER try to upsell you. You get what you need .... and they always provide options. Fast, Effiicient, Qualified, an quite frankly the BEST A/C company I have every worked with.

Polar Bear Air is one of the BEST air conditioning companies I have ever worked with. They show up as scheduled, they take the time to actually inspect and test the system. The best thing about them is that they ASK what my goal is. They gave alternatives. Once work started, professionial, neat, friendly. Prompt. I manage a property management business, I recommend Polar Bear to all of our owner/investors.